Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
2
Tilt head function is crap
on September 16, 2021
Posted by: RonB105
from Port Aransas, Texas
Gender:Male
This is my second one in two months. First one: gear head stayed locked all the time and could not adjust. Second one: gear head will not lock at all. Head just flops to where ever it wants to go. Frustrating as hell.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee E, Customer Experience , September 16, 2021
Hello Valued Customer! It's unfortunate to learn that your second trimmer head is flopping while you're using your trimmer. We greatly appreciate your honest feedback, as it gives us a better understanding of where we need to improve. I have emailed you offline in regards to troubleshooting and warranty eligibility. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
This is a great trimmer
on September 12, 2021
Posted by: GJSH1413
from Pittsburgh, PA
Gender:Female
The trimmer easily converts to an edger. This is my second one. I wore my first one out as I had a lot of sidewalk to edge. It does a great job.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Worx trimmer
on September 11, 2021
Posted by: Kenyata
from Chicago
I brought 1 of this trimmer in 2019. By the summer of 2020 the trimmer started ejecting the string without pressing the ejection button every time I try to use it. I purchased another 2021 earlier this year and it is currently doing the same thing. I DO NOT RECOMMEND PURCHASING THIS ITEM!! I understand it is easy to use at a reasonable price but they always say you pay for what you get so now I am going to purchase and brand. WORX is not what I expected..
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, September 20, 2021
Thank you for sharing your experience with us. Please keep in mind that WORX tools are covered under a warranty. When initially switching on the trimmer, a small length of the line is fed out. Each time the tool is started from rest it will advance about 0.25 inches of trimmer line. A ‘clattering’ noise will be heard when the lines hit the Line Cutter. Please don't be alarmed, this is quite normal. After about 5 seconds the line will be cut to the correct length and the noise will reduce as the motor gains full speed. If the noise of the line being cut can’t be heard, more line will need to be fed out. To feed more line, it is first necessary to allow the trimmer to stop completely; it must come to a complete rest, then restart, allowing the motor to reach full speed. Repeat above until you hear the line hitting against the Line Cutter.
If required, line can be fed out manually. To operate, press and release the manual Line Feed Button (refer to the trimmer diagram in the owner’s manual), while gently pulling out the line until it is long enough to reach the Line Cutter. If the line extends past the Line Cutter, too much line has been fed out. If too much line is fed out, remove the Spool Cap and turn Spool counter-clockwise until the line is at the desired length.
Also, please make sure the guard is on the trimmer, as it has a blade that cuts the line to length. Please never hesitate to contact us directly. We are always happy to help! We can be reached at 1-866-354-9679 Monday - Friday 9 am - 6 pm EST.
Thank you for choosing WORX!
If required, line can be fed out manually. To operate, press and release the manual Line Feed Button (refer to the trimmer diagram in the owner’s manual), while gently pulling out the line until it is long enough to reach the Line Cutter. If the line extends past the Line Cutter, too much line has been fed out. If too much line is fed out, remove the Spool Cap and turn Spool counter-clockwise until the line is at the desired length.
Also, please make sure the guard is on the trimmer, as it has a blade that cuts the line to length. Please never hesitate to contact us directly. We are always happy to help! We can be reached at 1-866-354-9679 Monday - Friday 9 am - 6 pm EST.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
Love using it.
on September 9, 2021
Posted by: Deb53
from Lizella, GA
Gender:Female
[This review was collected as part of a promotion.] It has been a lot easier weed eating with my new Worx Trimmer. Lighter weight than my old weed eater and so easy to get extra line. I actually enjoy using it. My only problem I am having is with the wheels. They won’t stay attached. They are sending me a new set when the back orders arrive. I’m so glad I bought this.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use!
on September 7, 2021
Posted by: Pam5
from Westminster, CO
Gender:Female
I bought this to replace my corded trimmer. It was easy to put together and much easier to use. Don't miss the cord at all. Should hae bought this a long time ago. But I have it now and I love it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
great for tight spaces
on September 6, 2021
Posted by: Lu B
from northeast PA
Gender:Female
After I took the wheels off, it mowed wonderfully. No electric cord to fight with. The battery did not last long enough to do the entire yard. It is wonderful for those tight spaces and under furniture. Saved a lot of hastle fighting with the electric cord for those hard to get to spaces. Love all the adjustments that other weed wackers do not have.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Made cheap!
on September 6, 2021
Posted by: Vic55
from Louisburg, Kansas
Gender:Female
I bought this about a month ago, first time I used it as a edger after about 15 minutes the screws on the guard was stripped and wouldn't stay tightened. I loved the idea of being able to use it in 3 different positions but you can't expect a screw to stay tight in a plastic fitting! Otherwise it would of been a great product, but for the money not worth it. I also had to buy the second battery which most other brands give you one for this price.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee E, Customer Experience , September 8, 2021
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty and it covers missing and malfunctioning parts. For warranty eligibility criteria and questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Ideally Suited
on September 5, 2021
Posted by: Spymaster 68
from Alabama
Gender:Male
[This review was collected as part of a promotion.] This is the second Worx string trimmer that we have owned, the first an older model. Can’t say how much better new and improved model is, faster battery charging times, cut in half compared to older model, battery level indicator a big plus, line release feature a nice. Overall my wife who is the user loves it tremendously and highly recommends
I would recommend this to a friend!
Written by a customer while visiting worx.com