Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Great Features!
on April 30, 2022
Posted by: Mikey30
from Weslaco, Texas
Gender:Male
It's lightweight and easy to use. Gets the job done. Folds up for convenient storage.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect!
on April 29, 2022
Posted by: malibuga
from Atlanta
Gender:Female
Super easy set up, lightweight battery (as opposed to another brand that had a battery so heavy it was difficult to do yard work), and works really really well. Thank you
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
So Much Better than old Gas Powered Clunky one
on April 27, 2022
Posted by: Wileymama
from Indianapolis
Gender:Female
I have only used this a couple of times but am improving. I had tried to use an old gas powered one that was heavy and loud and smelly and this is so much more fun and once I get used to doing it I am probably going to enjoy it even more.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
It is very easy to use and light weight
on April 27, 2022
Posted by: Diann75
from Roanoke, Va
Gender:Female
The battery is much better than the last one I had. It can do my whole yard
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
A little disappointed this time around
on April 26, 2022
Posted by: James E
from Prairieville, LA
Gender:Male
This is my second Worx weed eater. The original GT had an edge trimming guide that worked out great. It broke after a few years of every weekend using it and could not find just that part or accurately reproduce it. Decided after messing up my always perfect edge a few times without a guide to buy this one. It didn't show the guard being used as an edge guide, but I bought it anyway. Had to put a bend in the new one to try and use it as a guide, but isn't as good as the first and almost have to hold the thing straight up to get it to cut deep enough off concrete edge to do any good. Also, for some stupid reason, now you have to use 2 hands to adjust carry handle as the original had a great one had operation design. The string that comes with it is very thin and doesn't last long if it hits anything but thin grass. I gave up on the lifetime free string and just reload my own. If I could find the part for the first one or rebuild it, I would donate this one.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , April 27, 2022
Hello Valued Customer,
Thank you for taking the time to share your experience and review. It is unfortunate to learn the wh170 20V String trimmer did not meet your purchasing expectations. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review. It is unfortunate to learn the wh170 20V String trimmer did not meet your purchasing expectations. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Versatile
on April 23, 2022
Posted by: Wayne25
from Colorado
Gender:Male
[This review was collected as part of a promotion.] Super easy to use, battery stays charged for all of trimming and edging both front and back yards, battery has a charge light so you know if you have enough charge to even start, head easily rotates to fit every angle I need for trimming and turns right into place for edging, the length for the height adjustment is super awesome..now my 9 year old grand daughter can easily use the trimmer and with a quick pull I can hop in and fine tune the edges....oh, the auto feed is amazing...no more having to stop and pull string out. Oh...AND!!! FREE Trimmer string for life!!!! Pay shipping...BET!!!! I'm in! May get a 40v mower to start my Worx collection!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great all around
on April 22, 2022
Posted by: Jose1
Gender:Male
[This review was collected as part of a promotion.] The best trimmer I have ever owned
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
weed eater
on April 22, 2022
Posted by: Nanny Vicki
from Neosho, Mo
Gender:Female
I just opened this last night , had to finish putting it together, my husband had to help me.
I tried it out today, it cuts real good, but I do not like it , it splashed grass al over me and my bots, , it is not quite like my old one, I will give this one to my husband, if he wants or to someone that does want it
disappointed.
I tried it out today, it cuts real good, but I do not like it , it splashed grass al over me and my bots, , it is not quite like my old one, I will give this one to my husband, if he wants or to someone that does want it
disappointed.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , April 25, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
Written by a customer while visiting worx.com