Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Work horse!
on April 30, 2022
Posted by: DTubbs
from Denver, Co
Gender:Female
[This review was collected as part of a promotion.] I bought this to edge my lawn that had been ignored by the previous owner. Being 63, I needed something I could handle easily, so I took a chance on this battery powered WORX HORSE. I am so glad I did! It’s a mighty machine. Easy to handle, safety conscious, free strings for life, powerful, light weight perfect piece of lawn equipment. I already told four people at work about it. It cut that overgrown grass off that sidewalk like it was butter. The wheels kept the lines straight. Turning it into a weed whacked is quick and easy. Height adjustment is a breeze. Battery lasted longer than I needed it, and with that overgrown grass it got a work out. If you are looking for a edger/ weed whacked you found it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Works great!
on April 30, 2022
Posted by: Nana22
from Kennewick WA
Gender:Female
My husband is very happy I bought this for him when the Works edger we had for several years quit working.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
no power
on April 30, 2022
Posted by: BAW1957
from Wheatland, Ca
Gender:Female
[This review was collected as part of a promotion.] I like the features of Worx and this is my 3rd Worx weed eater . I had the 32 volt for 8years before needing to replace it. This weed eater has many great features but power is not one of them! Very disappointed in over all performance!!!! I find having to unlock and lock guard annoying, the button to adjust handle bad idea and the telescopic handle lock just as annoying.
I would recommend this to a friend!
Response from worx.comBy Destynee Edwards, Customer Experience , May 2, 2022
Hello Valued Customer! Thank you for taking the time to share your experience and review! We are always open to learning more about where we can improve. Your WORX experience helps us grow with your lawn, garden, and DIY needs. Should you wish to leave us with additional feedback or have any questions. Please don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Great Features!
on April 30, 2022
Posted by: Mikey30
from Weslaco, Texas
Gender:Male
It's lightweight and easy to use. Gets the job done. Folds up for convenient storage.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect!
on April 29, 2022
Posted by: malibuga
from Atlanta
Gender:Female
Super easy set up, lightweight battery (as opposed to another brand that had a battery so heavy it was difficult to do yard work), and works really really well. Thank you
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
So Much Better than old Gas Powered Clunky one
on April 27, 2022
Posted by: Wileymama
from Indianapolis
Gender:Female
I have only used this a couple of times but am improving. I had tried to use an old gas powered one that was heavy and loud and smelly and this is so much more fun and once I get used to doing it I am probably going to enjoy it even more.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
It is very easy to use and light weight
on April 27, 2022
Posted by: Diann75
from Roanoke, Va
Gender:Female
The battery is much better than the last one I had. It can do my whole yard
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
A little disappointed this time around
on April 26, 2022
Posted by: James E
from Prairieville, LA
Gender:Male
This is my second Worx weed eater. The original GT had an edge trimming guide that worked out great. It broke after a few years of every weekend using it and could not find just that part or accurately reproduce it. Decided after messing up my always perfect edge a few times without a guide to buy this one. It didn't show the guard being used as an edge guide, but I bought it anyway. Had to put a bend in the new one to try and use it as a guide, but isn't as good as the first and almost have to hold the thing straight up to get it to cut deep enough off concrete edge to do any good. Also, for some stupid reason, now you have to use 2 hands to adjust carry handle as the original had a great one had operation design. The string that comes with it is very thin and doesn't last long if it hits anything but thin grass. I gave up on the lifetime free string and just reload my own. If I could find the part for the first one or rebuild it, I would donate this one.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson, Customer Experience , April 27, 2022
Hello Valued Customer,
Thank you for taking the time to share your experience and review. It is unfortunate to learn the wh170 20V String trimmer did not meet your purchasing expectations. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review. It is unfortunate to learn the wh170 20V String trimmer did not meet your purchasing expectations. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com