Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Great features!
on May 5, 2022
Posted by: Mimruth
Gender:Female
I really like how you adjust so many parts on the trimmer so that it is comfortable to hold. Using this made weed eating fun!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Love it!
on May 4, 2022
Posted by: Patti1781
Gender:Female
[This review was collected as part of a promotion.] I have multiple worx products. This lightweight model is powerful to do all my needs. I have not been disappointed in any of my purchases. In fact, I have given them as gifts to family. Highly recommend.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Perfect for me!
on May 4, 2022
Posted by: Cat1966
from Conway, SC
Gender:Female
[This review was collected as part of a promotion.] I am a small woman tired of waiting on the men in my life to trim my property! My elderly mother had your trimmer and loaned hers to me. I fell in love! Such independence! Now I am so excited to trim my property! The battery lasts about 10 minutes longer than I do so I trim a little a few times a week and I couldn't be happier!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Weed eater
on May 3, 2022
Posted by: Sam the man
from Nevada mo
Gender:Male
It's really light. I just wish it could hold bigger weed eater string because it breaks eazy and the battery it came with don't hold a charge like it used to!
I would recommend this to a friend!
Response from worx.comBy Destynee Edwards, Customer Experience , May 4, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We recommend storing the spools in a cool, dry place. The spool line is made of a biodegradable material so that it easily breaks down without impacting the environment. This makes the spools of line very delicate and in extreme weather situations, the line will begin to melt and fuse together. To combat this, the spools of line can be unwound and rewound to ensure that the line will properly feed when placed in the grass trimmer. Worx batteries are covered by a 3 year manufacture warranty. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST
Written by a customer while visiting worx.com
Customer Rating
4
Light weight
on May 2, 2022
Posted by: Farm2
from Springville N.Y.
Gender:Male
[This review was collected as part of a promotion.] Have not used it yet , still to early ,but can t wait to use it
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Work horse!
on April 30, 2022
Posted by: DTubbs
from Denver, Co
Gender:Female
[This review was collected as part of a promotion.] I bought this to edge my lawn that had been ignored by the previous owner. Being 63, I needed something I could handle easily, so I took a chance on this battery powered WORX HORSE. I am so glad I did! It’s a mighty machine. Easy to handle, safety conscious, free strings for life, powerful, light weight perfect piece of lawn equipment. I already told four people at work about it. It cut that overgrown grass off that sidewalk like it was butter. The wheels kept the lines straight. Turning it into a weed whacked is quick and easy. Height adjustment is a breeze. Battery lasted longer than I needed it, and with that overgrown grass it got a work out. If you are looking for a edger/ weed whacked you found it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Works great!
on April 30, 2022
Posted by: Nana22
from Kennewick WA
Gender:Female
My husband is very happy I bought this for him when the Works edger we had for several years quit working.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
no power
on April 30, 2022
Posted by: BAW1957
from Wheatland, Ca
Gender:Female
[This review was collected as part of a promotion.] I like the features of Worx and this is my 3rd Worx weed eater . I had the 32 volt for 8years before needing to replace it. This weed eater has many great features but power is not one of them! Very disappointed in over all performance!!!! I find having to unlock and lock guard annoying, the button to adjust handle bad idea and the telescopic handle lock just as annoying.
I would recommend this to a friend!
Response from worx.comBy Destynee Edwards, Customer Experience , May 2, 2022
Hello Valued Customer! Thank you for taking the time to share your experience and review! We are always open to learning more about where we can improve. Your WORX experience helps us grow with your lawn, garden, and DIY needs. Should you wish to leave us with additional feedback or have any questions. Please don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com