Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Impressed!
on May 22, 2020
Posted by: AMac
from Springfield, MO
Gender:Male
I have had this for at least 4 years. Originally purchased for my wife to use, as my gas powered trimmers are to much for her. Funny thing, I use it more than my gas units as well. Purchased more Works tools( hedge trimmer, switch drill, and blower/mulch) Same results! Keep up the good products coming!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 10, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome Trimmer
on June 18, 2020
Posted by: Mel0703
from Georgia
Gender:Female
I absolutely love this trimmer. It is lightweight and so easy to use. It does a fantastic job. Could not be happier with purchase.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 18, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great for all outdoor trimmer and weedeating
on May 3, 2021
Posted by: Shunda
from Sherwood, Arkansas
Gender:Female
I purchased a few weeks ago and I used it last week and I was so pleased with the outcome! I would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Worx trimmer
on September 11, 2021
Posted by: Kenyata
from Chicago
I brought 1 of this trimmer in 2019. By the summer of 2020 the trimmer started ejecting the string without pressing the ejection button every time I try to use it. I purchased another 2021 earlier this year and it is currently doing the same thing. I DO NOT RECOMMEND PURCHASING THIS ITEM!! I understand it is easy to use at a reasonable price but they always say you pay for what you get so now I am going to purchase and brand. WORX is not what I expected..
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, September 20, 2021
Thank you for sharing your experience with us. Please keep in mind that WORX tools are covered under a warranty. When initially switching on the trimmer, a small length of the line is fed out. Each time the tool is started from rest it will advance about 0.25 inches of trimmer line. A ‘clattering’ noise will be heard when the lines hit the Line Cutter. Please don't be alarmed, this is quite normal. After about 5 seconds the line will be cut to the correct length and the noise will reduce as the motor gains full speed. If the noise of the line being cut can’t be heard, more line will need to be fed out. To feed more line, it is first necessary to allow the trimmer to stop completely; it must come to a complete rest, then restart, allowing the motor to reach full speed. Repeat above until you hear the line hitting against the Line Cutter.
If required, line can be fed out manually. To operate, press and release the manual Line Feed Button (refer to the trimmer diagram in the owner’s manual), while gently pulling out the line until it is long enough to reach the Line Cutter. If the line extends past the Line Cutter, too much line has been fed out. If too much line is fed out, remove the Spool Cap and turn Spool counter-clockwise until the line is at the desired length.
Also, please make sure the guard is on the trimmer, as it has a blade that cuts the line to length. Please never hesitate to contact us directly. We are always happy to help! We can be reached at 1-866-354-9679 Monday - Friday 9 am - 6 pm EST.
Thank you for choosing WORX!
If required, line can be fed out manually. To operate, press and release the manual Line Feed Button (refer to the trimmer diagram in the owner’s manual), while gently pulling out the line until it is long enough to reach the Line Cutter. If the line extends past the Line Cutter, too much line has been fed out. If too much line is fed out, remove the Spool Cap and turn Spool counter-clockwise until the line is at the desired length.
Also, please make sure the guard is on the trimmer, as it has a blade that cuts the line to length. Please never hesitate to contact us directly. We are always happy to help! We can be reached at 1-866-354-9679 Monday - Friday 9 am - 6 pm EST.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
It’s great
on May 14, 2020
Posted by: Anonymous
from Arvada, Co
I’ve had mine for a couple years! I love the edging feature!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 26, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Lite weight, easy to handle
on July 31, 2020
Posted by: Stephie63
from Roseto PA
Gender:Female
[This review was collected as part of a promotion.] I bought one 6 years ago and its not working anymore so I just bought another one because its so easy to handle and lite weight'
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 19, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
on May 14, 2020
Posted by: Little mary
from Ohio
Gender:Female
[This review was collected as part of a promotion.] I have leaf blower small lawn mower and the big one also 2 weed eaters would not hav any other than the worx
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 25, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Great features
on June 28, 2020
Posted by: Robbi406
from Niagara Falls NY
Gender:Female
I bought this a couple weeks ago I love it!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 9, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com