Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Greatest weed eater Ever!
on May 31, 2022
Posted by: Sonoraaum
from Sonora, Ca.
Gender:Male
[This review was collected as part of a promotion.] I bought one two months ago and have bought 3 more since, for renter, daughter and grandson.It is the perfect battery powered weed eater bar none.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great features
on May 30, 2022
Posted by: LinB
from Missouri Valley IA
Gender:Female
I really do like my new 3 in 1 weed eater
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Disappointed
on May 29, 2022
Posted by: zena3546
from Texas
Gender:Female
I bought this end of last yr and let me say i have always loved and used these but i have one HUGEEEEE issue now. They moved the handle adjuster to the side and down (orange button) It WAS on the handle so when holding handle, I could pull up on it and you could adjust the handle. NOW I have to stop weedeating, reach around to the side and push button to adjust handle. This is a TOTAL NIGHTMARE. I am not sure how long I can use this like this now. It really slows me down alot. VERY disappointed in Worx. Apparently they don't use these themselves or they would know. I hope they change this back. OH and they USE TO give you a holder for hanging on the wall. They stopped that also. Must be getting cheap with their products. Total disappointment. Why change what was working and easier to use....SMH
I would recommend this to a friend!
Response from worx.comBy Grace Jolley, customer experience, July 22, 2022
Hello Valued Customer! We are always open to learning more about where we can improve. Your WORX experience helps us grow with your lawn, garden, and DIY needs. Should you wish to leave us with additional feedback or have any questions. Please don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm eastern time. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Excellent Product
on May 27, 2022
Posted by: LCruz
from San Antonio, Texas
Gender:Male
Light weight, great performance, easy to use. Adapts easily for multiple uses. Great product.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Trimmedr
on May 26, 2022
Posted by: Free
from Ten mile tn
Gender:Female
I love worx products this is the second trimmer I have bought love it
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Small annoyances
on May 25, 2022
Posted by: NatSusan
from Springfield VA
Gender:Female
First use had yard trim looking good, but have yet to be able to rotate the handle n the one small guard screw provided was lost during that use. Like the weight n compatibility with other battery products. Subsequent work sessions not as impressive
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , August 5, 2022
Hello Valued Customer, thank you for your feedback and review. As it helps us gain an understanding of the areas in which we are more than eager to improve. We hope this link helps.
https://youtu.be/2RXCgO0aNI8
Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
https://youtu.be/2RXCgO0aNI8
Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great Trimmer
on May 24, 2022
Posted by: mac98
from Newark DE
Gender:Female
Bought this for my daugher & boyfriend who just bought a home. My husband has an older trimmer and he wouldn't use anything else, lightweight,have many Worx tools and he loves that batteries are interchangeable. Now my husband wants this new trimmer !!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use
on May 23, 2022
Posted by: Spaun45
from Arizona
Gender:Male
[This review was collected as part of a promotion.] This is my favorite trimer my son broke my last on i had it for 7 year and even the battery were still good i loved it so much i bought the same one again
I would recommend this to a friend!
Written by a customer while visiting worx.com