Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
747
4 Stars
116
3 Stars
43
2 Stars
30
1 Star
27
92%of customers recommend this product.
(
845 out of
923)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
Cutting lines are garbage
on May 24, 2020
Posted by: George12344
from Indianapolis
Gender:Male
I've always loved the trimmer itself, but the cutting lines are useless anymore. The quality is now so poor they break after only seconds of use. They were never durable, but now they simply snap off after every few seconds of use. I tried to attach pictures of the four brakes from my last thirty feet of edging I just did, but my review was deleted. Not worth the price of shipping even if the spools are free. Too bad. I loved this trimmer.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , May 28, 2020
Thank you for taking the time to share your honest feedback and review with us! Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you!
We appreciate you for choosing WORX!
We appreciate you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Ergonomic! Easy on the body.
on August 21, 2020
Posted by: Ohbella9
from Spokane, WA
Gender:Female
We bought this because we have bad backs. Our old trimmer killed our backs. Holding the trimmer at weird angles, bending over, using our arms to hold it in the right position, leaning at at angles to see where we were trimming. It was all torture. But this...this has and is simply amazing. It’s light. It has wheels that enables me to push it along to edge. I just push a button to feed more line. It adjusts to the correct angle so I don’t have to bend to see what I’m doing. It starts with a push of a button. The line feeds well and doesn’t constantly bind up or break. Changing the line is so fricken easy it should be illegal. I hated trying to add new line to my old trimmer. Actually that should’ve been illegal. I can get right up against the fence without it sounding like I’m trying to actually tear down the fence with the trimmer.
I have beautiful, clean edges in the yard
now. I don’t dread the act of trimming. My back can tolerate it - which is amazing.
I have beautiful, clean edges in the yard
now. I don’t dread the act of trimming. My back can tolerate it - which is amazing.
Kudos to the designers of this. You’ve created a product that will make all the others obsolete.
Response from worx.comBy Brianna H, Customer Experience, January 12, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
LOVE MY NEW TRIMMER
on December 4, 2023
Posted by: Mike 2266
from Lindon, UT
Gender:Male
[This review was collected as part of a promotion.] I am 82 years old so I wanted a good quality but lightweight trimmer. This trimmer was amazing. It cuts clean edges fast and easy. Leaves a very nice edge on the lawn. for grass and weed trimming it is easy to use and works fast. It is easy to load the trimmer line and easy to refill when needed. This is my 1st. year with this trimmer, but I will never go back to a gas trimmer. Batteries are easy to charge. Love it. Thanks,
Written by a customer while visiting worx.com
Customer Rating
1
Very disappointed
on May 25, 2020
Posted by: Anonymous
from Virginia
Gender:Male
String does not feed easily. Wheels not at good height for edging. We bought hoping to use with wheels on a slope. Does not work for that. Batteries do not hold a very long charge.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience , May 28, 2020
Thank you for taking the time to share your honest feedback and review with us! Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you!
We appreciate you for choosing WORX!
We appreciate you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
does the job
on June 16, 2020
Posted by: depthofreal
from St. Louis, MO
[This review was collected as part of a promotion.] When I needed to replace my gas trimmer, this particular model was recommended to me. I was hesitant, because I'm not used to an electric string trimmer, but after some research, I got the idea that you don't necessarily have to get gas-powered everything when it comes to outdoor work. I've had this for several months and it does a solid job. It's also much lighter, so my kids can use it, also. The battery sharing is also a big plus.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 22, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Save your money
on May 30, 2021
Posted by: BLCn
from Latrobe, Pa
Gender:Female
I bought the cordless trimmer/edger. The best advice I can give is don’t waste your money as I did!
Supposed to easily refeed more line, not true. You need to push a button, which shuts off the engine, and start up again. On top of that issue, the line is so thin you have to constantly refeed.
Also not convenient to hold while using and I finally just stopped edging my yard. I have extra stops to make this week... one to hardware store to buy a better trimmer (recommend black & decker) and the local thrift store to donate this junk.
Supposed to easily refeed more line, not true. You need to push a button, which shuts off the engine, and start up again. On top of that issue, the line is so thin you have to constantly refeed.
Also not convenient to hold while using and I finally just stopped edging my yard. I have extra stops to make this week... one to hardware store to buy a better trimmer (recommend black & decker) and the local thrift store to donate this junk.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, May 31, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Easy, accurate and light
on May 8, 2020
Posted by: YardMan100
from Mason, Ohio
Gender:Male
[This review was collected as part of a promotion.] I have two gass edgers another battery powered edger and now this one. It is now a pleasure to manicure my lawn. I do my sidewalk and driveway in record time with great precision. The fist and may be the second time you use it you may thinking the battery does not last long, but as you get comfortable with it, it will not disappoint. I am on a large corner lot with a large driveway and it does it all.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Terrific battery powered grass trimmer
on May 4, 2020
Posted by: BobbiG
from Ava missouri
Gender:Female
[This review was collected as part of a promotion.] Bought this item over a year ago..love all the features. Easy to use
I would recommend this to a friend!
Written by a customer while visiting worx.com