Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
3
Too hard to convert
on August 20, 2023
Posted by: Corenthia
from South carolina
Gender:Female
I found this edger to be the difficult to convert to its other positions. As a small woman I found it almost impossible to turn the head for the edger. Sometimes I just give up and put the edger away. The feed button is too far from the
No, I would not recommend this to a friend.
Response from worx.comBy Shelby Luckey, Customer Experience, August 22, 2023
Hello Valued Customer. Thank you for taking the time to share your experience and review with us. It is unfortunate to learn that the WG170 did not meet your expectations. We appreciate your feedback as this will help us to improve with our products. -Shelby L.
Written by a customer while visiting worx.com
Customer Rating
5
Love this product!
on September 3, 2023
Posted by: Jjjs
from Wurtsboro MY
Gender:Female
The new features are awesome. Lightweight, easy to use! I love helping my husband with yardwork, but most tools are too heavy for me to manage. This Weedwhacker/edger is amazing I love it. Thank you for the upgrades of extension handle, auto thread feed and new wheel positions! My second WORX weedwacker/edger and there is nothing wrong with the one I bought 7+ years ago… just wanted the upgrades!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
on May 18, 2025
Posted by: jchuck7643
Gender:Male
This is the worst trimmer I have ever owned. The line feed button does not work. It just constantly fees the line. This one is going to the garbage can.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 19, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Seattle, WA
Gender:Male
Verified Purchase:Yes
As always, Worx designed a perfect lawn tool. Easy to use amd versatile, the trimmer makes big jobs seem simple.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
12" String Trimmer put to the test
on June 13, 2025
Posted by: Anonymous
from Lincoln, CA
Gender:Male
My Worx string trimmer is at least 10 years old, more like 12+ and I really put it to the test recently. The back field behind our house was cut down by a tractor but only within 8 feet of our wall. I decided to clear the rest myself and did it all with my handy trimmer and two and a half 2Ah batteries!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Workout girl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love this product so light and easy to use
Written by a customer while visiting worx.com
Customer Rating
5
Great design and reliable! Happy with my purchase
on August 16, 2025
Posted by: Pennympa
from Center Valley, PA
Gender:Female
Verified Purchase:Yes
A weed wacker I can handle
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Turtle25
from Florida
Gender:Male
Verified Purchase:Yes
This one of the best trimmer I have used. It's easy to assemble and clean. It's great that it easy to get more feed of the line with a button then bang the unit on the ground
I would recommend this to a friend!
Written by a customer while visiting worx.com