Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
lightweight, easy to use, great service reps
on April 25, 2023
Posted by: JCL2023
from Central Texas
Gender:Female
I love this piece of equipment. I used my daughter's and now I have one. I also bought her the trimmer which is great as well. Everything is light weight for me to use as I'm in my 60's. The tool works great and is perfect for what I need.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Trimmer/Edger
on April 22, 2023
Posted by: Archangel44
from Lexington, NC
Gender:Male
The quality of this product is excellent. It's light weight. Easy to handle. Works well as a trimmer and as an edger. For the price, you can't get a better product.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Super
on April 13, 2023
Posted by: Worxkman
from Delaware
Gender:Male
I really enjoy using this trimmer. It is such a great experience when using this trimmer and not having to stop to manually feed jammed or broken line. This trimmer avoids all those common line feeding problems. I certainly don't look forward to edging, however, if you are going to do it, you really want to use this Worx Trimmer. Really glad I bought it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
This Trimmer is EXCELLENT.
on April 13, 2023
Posted by: Salem Gal
from Easley, SC
Gender:Female
[This review was collected as part of a promotion.] I purchased this Trimmer two years ago and it is so light and easy to use. I highly recommend it. So glad that I purchased this one and retired the old gasoline trimmer.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Works Great While It Lasts
on April 12, 2023
Posted by: Dave5Cents
from Ypsilanti, Michigan
Gender:Male
This is the second WORX line trimmer I have owned. Both have failed in the same manner: the line cutting blade falls off. When that happens, the line continues to feed but not cut so eventually, so much line is released until it becomes tangled in the rotating head. I would be happy to purchase a replacement part but these are not available. So now I am stuck with two non-functional line timmers. Because of the lack of replacement parts, I will not purchase WORX products in the future.
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, April 14, 2023
Hello there! Thank you for sharing your experience and review. The blade itself is not replaceable, however, the blade is included on the replacement safety guard for your trimmer, which can be purchased from our customer support team. Please check your email as I have reached out to you via email to assist you further with this matter. Thank you for choosing WORX tools.
Written by a customer while visiting worx.com
Customer Rating
5
Great tool!
on April 5, 2023
Posted by: Wbell
from Valdosta, GA
Gender:Male
[This review was collected as part of a promotion.] Lightweight tool easy to use and works great for edging grass.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Super weed eater
on March 31, 2023
Posted by: Boyd1944
from Moore, OK
Gender:Male
This product out performs any previous one that I have had. The continuous feed feature is a plus. I have used it for over two weeks and the power plus the performance is beyond outstanding. There is no reduction in the speed even with the tallest, thickest grass/weeds/brush.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Done with Worx
on March 24, 2023
Posted by: FLHTHEMI
from Statesville, NC
Gender:Male
Three years into this one...same problem as the last two I bought. String quits feeding because the release won't lock. You can just pull the string from the spool without depressing the release button. Then this morning it quit rotating the head for the edging position. Nope I'm done with Worx. Every design change brings more issues.
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, March 27, 2023
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. I have reached out to your privately for more information regarding the issues you are experiencing. Thank you for choosing WORX tools.
Written by a customer while visiting worx.com