Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
4
Works great
on May 25, 2023
Posted by: 2transams
from Laurel, md
Gender:Male
[This review was collected as part of a promotion.] Have had my WG170.2 over 3 years and its worked very well. However, the line cut off blade broke off and I don't know where to get a replacement blade. Without the blade the line feeds out too long and contacts the guard slowing it down and not cutting as well. Where can I get a replacement cut off blade??
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
20VGT Revolution 12" String Trimmer
on May 23, 2023
Posted by: Philly56
from Ohio
Gender:Female
Light weight easy to use !
!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Just stopped working, zero, nada, zilch.
on May 19, 2023
Posted by: George not George
from Charlotte, NC
Gender:Male
[This review was collected as part of a promotion.] I bought this less than two years ago just for general and very occasional use to clean up what the workers miss in my maintained 55+ community. I have used it 5 times as best as I can recall. My first use this year was fine for about 15 minutes, then it just stopped. Nothing works although the battery is fully charged. The switches all operate as before, it just won’t run. Very disappointed, especially since I bought extra string spools which are now also useless. I never even got through the first string spool, that’s how little it was used.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , May 23, 2023
Hello, Respected Customer!
Thank you for taking the time to share your thoughts and experiences with us. We're saddened to hear that your trimmer broke after only one use. Please keep in mind that your trimmer comes with a three-year manufacturer warranty. That includes missing and broken parts. We'd want to know more about your trimmer.
Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for taking the time to share your thoughts and experiences with us. We're saddened to hear that your trimmer broke after only one use. Please keep in mind that your trimmer comes with a three-year manufacturer warranty. That includes missing and broken parts. We'd want to know more about your trimmer.
Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
5
Easily workable features. No extra tools needed.
on May 18, 2023
Posted by: Old person
from North Alabama
Gender:Female
This tool has become my good friend and helper. I can work on until the battery stops. No back ache afterwards. What a wonderful helper when you live alone.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Powerful and easy to use.
on May 17, 2023
Posted by: Kwg33
from Northeast Tennessee
Gender:Male
I use it around the home and even on tougher chores such as woodbine and garden areas.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Love ❤️
on May 16, 2023
Posted by: Sue E
from Pennsylvania
Gender:Female
I’m 65 female and use all worx products..love them all..very easy to use..I have a big yard to weed wack and the battery lasts all throughout. Love the blower too!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Nice power
on May 6, 2023
Posted by: Mryanny
from Pittsburgh
Gender:Female
This trimmer is a replacement of my 7yr old WORX trimmer. Very happy with the improvements and it's working like a champ.
That's why I buy WORX tools.
That's why I buy WORX tools.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Why did't The Original ...
on May 6, 2023
Posted by: Lil George
from Moore County, NC
Gender:Male
[This review was collected as part of a promotion.] I love my new WORX 20V Power Share GT Revolution 12" String Trimmer. I was upset when my original WORX GT quit, but upon receiving the newer model, I was so impressed that I want to know why didn't the original have all the bells and whistles that this one does. Thank you so much for the improvements!
I would recommend this to a friend!
Written by a customer while visiting worx.com