Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
piece fell off, lost forever and thing is useless
on April 8, 2026
Posted by: annoyedgardener
Was able to use this trimmer a handful of times before the cap that keeps the string in fell off somewhere and I spent 3 days searching for it, and I'm wondering if it literally disintegrated. Now this thing is useless/just another chore for me to fix/deal with and I hate it
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 9, 2026
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Fresno
Verified Purchase:Yes
Very easy to use and versatile string trimmer. I have two and they are used weekly with no issues
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Kent, Ohio
Gender:Male
Verified Purchase:Yes
Have been a Worx user for years. The BEST!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: The Moons
Verified Purchase:Yes
Light weight and easy to use
Written by a customer while visiting worx.com
Posted by: D Miller
Verified Purchase:Yes
[This review was collected as part of a promotion.] Good results light weight. easy to handle.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: EAIN
from IN
Gender:Male
Verified Purchase:Yes
The adjustable handle is cheap and is already moving and won't stay locked
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, June 15, 2026
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at reviews@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com