Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
747
4 Stars
116
3 Stars
43
2 Stars
30
1 Star
27
92%of customers recommend this product.
(
845 out of
923)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Posted by: Hot Mama Trimmer
Verified Purchase:Yes
This is a fabulous trim and edger!!! It is compact light weight but mighty! The best!!!!!
Written by a customer while visiting worx.com
Posted by: JALA H
from St Louis MO
Gender:Male
Verified Purchase:Yes
Easy to adjust but no guide for edging. How do you reorder extra string that is free for lifetime?
Response from worx.comBy Worx Customer Service, July 25, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Here is a link so you can order the spools; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Here is a link so you can order the spools; https://www.worx.com/free-trimmer-spools-for-life-wa0010.html However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Keith F
Gender:Male
Verified Purchase:Yes
This is my second unit. Best edger. I really like it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Rocky djk
from Westland Michigan
Gender:Male
Verified Purchase:Yes
The automatic line feed does not work, and I wish it had a guide for edging, so you would edge straight.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 7, 2025
Hello Rocky!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Betty Jo from Fla
from Arkansas
Gender:Female
Verified Purchase:Yes
I’ve been a loyal customer for many years. Bought many tools and am very satisfied with the durability, value,customer service and reliability ‼️
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: QuebecAl
from New Jersey
Gender:Male
Verified Purchase:Yes
Nice and easy to use
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Judy Ware
from Warren, Michigan
Gender:Female
Verified Purchase:Yes
This is the second weed trimmer I have gotten from Worc. They work great and my last one lasted for a long time. Great product
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Disappointed
on August 18, 2025
Posted by: Utah 64
from South Jordan UT
Gender:Male
I have had the Worx trimmer for years. Finally upgraded to the new one . Command line feed sucks, horrible design that rarely works
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 19, 2025
Hello there!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com