Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
747
4 Stars
116
3 Stars
43
2 Stars
30
1 Star
27
92%of customers recommend this product.
(
845 out of
923)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Love the features. Long lasting.
on July 7, 2022
Posted by: Chauffeur
Gender:Female
My other Worx string trimmer quit working after approximately 20 years. Had to go back to the same brand. Couldn’t ask for a more dependable product.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use & very effective
on July 7, 2022
Posted by: MikeOC
from Friendswood, TX
Gender:Male
As with all WORX products, excellent!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent
on November 28, 2022
Posted by: Pow99
from Virginia
Gender:Female
[This review was collected as part of a promotion.] This is the second one I have bought. Easy to. Assemble and easy to use.
I am a 75 year old woman. I recommend this to all my friends
I am a 75 year old woman. I recommend this to all my friends
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Works Great While It Lasts
on April 12, 2023
Posted by: Dave5Cents
from Ypsilanti, Michigan
Gender:Male
This is the second WORX line trimmer I have owned. Both have failed in the same manner: the line cutting blade falls off. When that happens, the line continues to feed but not cut so eventually, so much line is released until it becomes tangled in the rotating head. I would be happy to purchase a replacement part but these are not available. So now I am stuck with two non-functional line timmers. Because of the lack of replacement parts, I will not purchase WORX products in the future.
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, April 14, 2023
Hello there! Thank you for sharing your experience and review. The blade itself is not replaceable, however, the blade is included on the replacement safety guard for your trimmer, which can be purchased from our customer support team. Please check your email as I have reached out to you via email to assist you further with this matter. Thank you for choosing WORX tools.
Written by a customer while visiting worx.com
Customer Rating
1
Breaks on me every year. Batteries aren't intercha
on August 14, 2023
Posted by: Todd12344543
from Crawfordsville, Indiana countryside
Gender:Male
The handles break on me every year and I have to zip tie it
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, August 15, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review. It is unfortunate to learn that your trimmer is not working properly. Please know that WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check your email as I have reached out to you to provide further assistance regarding this matter. Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
5
Had mine for 7 years
on September 6, 2023
Posted by: Youo
from Delaware
Gender:Female
The only problem I have is the blade that snap excess line came off. Is there a replacement part?
Written by a customer while visiting worx.com
Customer Rating
1
Problems
on June 29, 2024
Posted by: Mbirk
from Sterling Heights MI
This is our 2nd trimmer that we have had to trash because the trimmer blade broke. Brand new this year and it lasted 2 months. I noticed there is no replacement part so we'll have to trash this one too.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 1, 2024
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We do not have the blade on its own, but we do have full guard replacements that will include this blade! So that we can provide you with a solution please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We do not have the blade on its own, but we do have full guard replacements that will include this blade! So that we can provide you with a solution please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: JOHN CARH
Verified Purchase:Yes
This Trimmer WORK GREAR !!!!!
Written by a customer while visiting worx.com