Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Posted by: Sherie H
Verified Purchase:Yes
I had owned a previous worxs weedeater and trimmer. Which I loved. This one doesn't have easy release to turn head and screw isn't long enough to hold guard on. It vibrates loose and falls off even after I've tightened several times. This one I'm disappointed.
Response from worx.comBy Worx Customer Service, May 27, 2025
Hello Sherie!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
Confused
on May 27, 2025
Posted by: Cee42
from Texas
Gender:Female
[This review was collected as part of a promotion.] How do you get it to command feed my command haven't worked since it was bought and how do you turn it to edge your side walks
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Alan A
from Rochester NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Replaced my WG160 AFTER 10 years, but it is still working
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Fantastic Grass Trimmer!
on May 30, 2025
Posted by: Chloepickles
from Ontario, Canada
Gender:Female
[This review was collected as part of a promotion.] I couldn’t be happier with my WORX grass trimmer. The quality is excellent — it delivers clean, precise trimming every time, and my yard has never looked better. In fact, my neighbors constantly compliment how well-kept my lawn looks!
It’s also incredibly lightweight, which makes it easy to handle and maneuver, even during longer trimming sessions. One of the best perks is the complimentary 6-spool replacement program — it’s a thoughtful and practical bonus that adds even more value.
Highly recommend this trimmer if you want a tool that performs exceptionally and makes yard work easier and more enjoyable.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Stan70
from Wichita, KS
Gender:Male
Verified Purchase:Yes
Gave this to my wife for Mother’s Day ! Greatest gift ever. She loves it. Light weight and easy for her to handle. Very adjustable!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Tammy Hat
Gender:Female
Verified Purchase:Yes
Works great, i own 2 now
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Lady edger
Gender:Female
Verified Purchase:Yes
I just purchased the tool, and have yet to change the spool,therefore a 4 rating
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: CGasperich
Verified Purchase:Yes
Can't wait to try it. Instructions not the clearest to me as to the safety guard screw. Otherwise no problem.
Written by a customer while visiting worx.com