Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
3
Trimmer
on May 31, 2020
Posted by: Meatcutter
from Arkansas City Kansas
Gender:Male
I saw the infomercial and was sucked in, it looked like a very handy tool. I love the battery pack and ability to go cordless without messing with fuel. But it locks power and the string feed doesn’t work well.
No, I would not recommend this to a friend.
Response from worx.comBy Jorge V., Customer Experience, July 21, 2020
Hi there! Thank you for posting your review. The WG170.2 GT Revolution Grass Trimmer is designed for your normal homeowner use, and is not designed as a heavy duty tool. The power that this trimmer provides is more than enough to cut through regular grasses. If you are looking for a stronger option, we recommend you check out the WG184 right here on the web-site. In order to use your automatic line feed system, you must first remove your battery, then manually feed the line about 2 inches out at the bottom. Feeding the line out this small bit is to ensure you can tell if the line has fed out or not. Once this is done, place the battery back on the tool and, while running the trimmer normally, click on the line feed button several times WITHOUT letting go of the trigger. This will cause your trimmer to turn on and off repeatedly, but once you click the button several times, you will be able to notice at the bottom that your line has fed out normally. Should you have any more questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Worx owner for life
on May 31, 2020
Posted by: Debbie1957
from Lorain, OH
Gender:Female
I have bought 3 weed wackers over the years (some as gifts), recently a the leaf blower. These products are the easiest to use. I've bought other weed wackers, and have been disappointed by how hard it is to keep them working during their use. Not the weed wacker by Worx, most dependable by far. I couldn't do my yard without it. Love their products.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 4, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
4
Good Trimmer
on May 31, 2020
Posted by: Fpalmer4
from Philly
Gender:Male
[This review was collected as part of a promotion.] This is my 2nd Worx Trimmer, it’s a little better than 1st one, more features, easier to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
good job
on May 30, 2020
Posted by: Marsha13
from Foley, AL
Gender:Female
This trimmer is ideal for small areas. That is what I bought it for. It does a good job on the edging also.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
better features than the one I had from Worx
on May 30, 2020
Posted by: burmtown
from KCK
Gender:Female
[This review was collected as part of a promotion.] The wheel works better and I like the adjustable shaft pole
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
gerat features
on May 30, 2020
Posted by: Wayne74
from Toledo Ohio
Gender:Male
[This review was collected as part of a promotion.] I got this in the last month used it 2 times and it did a wonderful job.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 2, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
need to return it
on May 30, 2020
Posted by: arley
from stoutsville,ohio 43154
Gender:Male
just got the thing and do like it need to return it but can not get thur to talk to anyone why ?
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 22, 2020
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
DWDevol
on May 30, 2020
Posted by: Bamboo 47
from Athens Ohio
Gender:Male
[This review was collected as part of a promotion.] This is my second Worx weed eater and like the first one it is preforming as I expected. The additions of the string advancer was a good add but I bet I will eat through the string! Time will tell if it will hold up like my old one, which I stll have and will use.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 3, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com