Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
747
4 Stars
116
3 Stars
43
2 Stars
30
1 Star
27
92%of customers recommend this product.
(
845 out of
923)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Easily workable features. No extra tools needed.
on May 18, 2023
Posted by: Old person
from North Alabama
Gender:Female
This tool has become my good friend and helper. I can work on until the battery stops. No back ache afterwards. What a wonderful helper when you live alone.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Just stopped working, zero, nada, zilch.
on May 19, 2023
Posted by: George not George
from Charlotte, NC
Gender:Male
[This review was collected as part of a promotion.] I bought this less than two years ago just for general and very occasional use to clean up what the workers miss in my maintained 55+ community. I have used it 5 times as best as I can recall. My first use this year was fine for about 15 minutes, then it just stopped. Nothing works although the battery is fully charged. The switches all operate as before, it just won’t run. Very disappointed, especially since I bought extra string spools which are now also useless. I never even got through the first string spool, that’s how little it was used.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , May 23, 2023
Hello, Respected Customer!
Thank you for taking the time to share your thoughts and experiences with us. We're saddened to hear that your trimmer broke after only one use. Please keep in mind that your trimmer comes with a three-year manufacturer warranty. That includes missing and broken parts. We'd want to know more about your trimmer.
Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for taking the time to share your thoughts and experiences with us. We're saddened to hear that your trimmer broke after only one use. Please keep in mind that your trimmer comes with a three-year manufacturer warranty. That includes missing and broken parts. We'd want to know more about your trimmer.
Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
5
20VGT Revolution 12" String Trimmer
on May 23, 2023
Posted by: Philly56
from Ohio
Gender:Female
Light weight easy to use !
!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Works great
on May 25, 2023
Posted by: 2transams
from Laurel, md
Gender:Male
[This review was collected as part of a promotion.] Have had my WG170.2 over 3 years and its worked very well. However, the line cut off blade broke off and I don't know where to get a replacement blade. Without the blade the line feeds out too long and contacts the guard slowing it down and not cutting as well. Where can I get a replacement cut off blade??
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
I love this so much
on May 29, 2023
Posted by: Jrinckey
from Lansing Mi
Gender:Female
[This review was collected as part of a promotion.] I have order three ! I got one for myself than when my father in law saw it, he wanted one because it was so light weight. So I got one for my my too
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
First time work buyer
on May 30, 2023
Posted by: PkrPat
from Portland, OR
Gender:Male
[This review was collected as part of a promotion.] Used my new edger and loved it. So easy to use and nice and light
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Light and easy to use. Great for edging!
on June 2, 2023
Posted by: Jaygirl
from Batesville, IN
Gender:Female
This is my 3rd WORX trimmer. I bought my 1st trimmer when they first came out, had it for years. The 2nd last around 5 years . The battery on my new one doesn't seem to last as long and I have a small yard. Will keep buying as long as they keep making them.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great product! Easy to work with
on June 3, 2023
Posted by: Salrut
from Clifton Springs NY
Gender:Female
Easy enough to use even for me, I’m 64 and I love it
I would recommend this to a friend!
Written by a customer while visiting worx.com