Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
2
Command Feed doesn't work
on August 5, 2022
Posted by: NWAR
from Bentonville, AR
Gender:Male
For starters, the first Worx weed eater I owned was a champ. I put it through a hard workout and it performed exceptionally until I wore it out. After trying out another brand that didn't meet expectations, I purchased another Worx. This one has been a headache. The Command Feed doesn't work so I have to stop and manually eject it. On top of that the string seems to be brittle and quickly breaks off to about 2 inches almost immediately after manually feeding the line. Not sure what's happening but this isn't the Worx I remember.
No, I would not recommend this to a friend.
Response from worx.comBy Jeakia Crawford, Customer Experience , August 26, 2022
Hello there!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
We recommend storing the spools in a cool, dry place. The spool line is made of a biodegradable material so that it easily breaks down without impacting the environment. This makes the spools of line very delicate and in extreme weather situations, the line will begin to melt and fuse together. To combat this, the spools of line can be unwound and rewound to ensure that the line will properly feed when placed in the grass trimmer.
You can try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature.
Please note, when depressing the command feed button, the line advances 1/4" at a time.
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.
We recommend storing the spools in a cool, dry place. The spool line is made of a biodegradable material so that it easily breaks down without impacting the environment. This makes the spools of line very delicate and in extreme weather situations, the line will begin to melt and fuse together. To combat this, the spools of line can be unwound and rewound to ensure that the line will properly feed when placed in the grass trimmer.
You can try resetting the auto feed system by pressing the small square reset button on the bottom of the trimmer. It is located below the eyelet where your line feeds out on the trimmer head. If you press that 3 times, the auto feed system will reset and the line will come out properly. Be sure not to pull the line out by hand. This will tighten the line around the spool defeating the purpose of the auto feed feature.
Please note, when depressing the command feed button, the line advances 1/4" at a time.
Written by a customer while visiting worx.com
Customer Rating
5
great features
on August 20, 2022
Posted by: cotti
from Metairie, La.
Gender:Male
[This review was collected as part of a promotion.] bought new GT trimmer and liked new features so I bought one for my daughter-she and her kids realy like it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
GT Revolution 12” String Trimmer!!
on August 28, 2022
Posted by: SILVRWHISTLE101
from Stillwater OK
Gender:Male
Light but Tough!
I Recommend for everyone doing their own yard work!!
And Will make your Budget—feel Goid!
I Recommend for everyone doing their own yard work!!
And Will make your Budget—feel Goid!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
great tool better than the rest i looked into
on September 6, 2022
Posted by: cousin brucie
from toms river nj
Gender:Male
purchased it 2 weeks ago and happy im glad did
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
WORX GT Revolution 12" String Trimmer
on September 8, 2022
Posted by: MikeWP
from High Point, NC
Gender:Male
This has got to be the best string trimmer that I've ever purchased. It's lightweight, no string all over the place or gas to deal with. I'd HIGHLY recommend this trimmer. As with other WORX products I've purchased over the years I'm totally satisfied.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Worx power shate gt string trimmer.
on September 9, 2022
Posted by: Toski
from Florida⁹
Gender:Male
[This review was collected as part of a promotion.] This model wg170.2 trimmer is very useful and easy to use
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Tremmer
on September 13, 2022
Posted by: xplynch
from Brockton,Ma
Gender:Male
[This review was collected as part of a promotion.] Great trimmer .... light, easy to change spools
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Amazing experience doing my most hated job
on September 16, 2022
Posted by: jerryrog
from Charleston, SC
Gender:Male
This string trimmer is a wonder around the yard. I have a Landroid that cuts the grass and just bought the trimmer based on the Landroid's quality and ease of use. I was not disappointed. I have a ditch bank that I do myself. I was using a gas string trimmer but it was killing my back. I found myself in awkward positions with a heavy tool. With the Worx String trimmer I am able to complete the job in half the time and without the slightest threat of injury. I am especially thankful for the wheels that allow me to use it like a mini mower. I do not have to support its weight and I am able to cut areas quickly and uniformaly. Thanks and keep up the good Worx!
I would recommend this to a friend!
Written by a customer while visiting worx.com