Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(977 Reviews)
Rating breakdown 977 reviews
5 Stars
756
4 Stars
119
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
852 out of
932)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Light and easy to use.
on June 11, 2020
Posted by: SandyWorx
from St. Petersburg, FL
Gender:Female
This Worx weedeater was easy to assemble. I'm a 72 year old woman, 5'1" tall, and for me it is light and easy to use. I weedeated all around my house and yard in about half an hour. HOWEVER . . . When wanting to convert from weedeater to edger, I had to watch about 10 YouTube videos (made by different people) before I finally found one that showed exactly how to do it. The picture instructions in the booklet are useless. My main complaint is that the pull and twist required to turn the handle is very hard to do, since it takes a lot of strength to pull and hurts my hand to twist. The design could sure use improvement. The instructions in the booklet should be much more detailed, especially for the converting. Aside from that I am totally happy with the Worx weedeater.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 25, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
advance string feature and light weight
on June 11, 2020
Posted by: Barb 58
from East Syracuse, NY
Gender:Female
The advance string button is so convenient. I am 80 years old and do all my own yard work. The Worx is light and easy to use. This is my second one so I really like the light weight feature.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 25, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
on June 11, 2020
Posted by: Annie Lou
from Tyler, Texas
Gender:Female
This trimmer last THREE uses! On the third use the wheels fell off. Luckily my husband is a handyman and was able to find a screw and put it all back together. Doubt this one will last nine years like our first Worx trimmer. Doubt I will buy another.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 15, 2020
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Great value
on June 11, 2020
Posted by: Ninfa
from NJ
Gender:Female
[This review was collected as part of a promotion.] I am very happy with this purchase. It is lightweight, easy to assemble and use, and the battery charges quickly. Great trimmer and edger! Only improvement I would suggest is a shoulder strap.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 2, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Not as described
on June 10, 2020
Posted by: Sally arey
from Dayton, Virginia
Gender:Female
I got my trimmer yesterday and it's not the 3in1 trimmer ... no wheels ...I have been trying to contact support i can't get through
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 11, 2020
Thank you for sharing your experience and review! We greatly appreciate your feedback as it gives us a better understanding of where we need to improve. We are more than happy to help. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
4
Does the job easily
on June 10, 2020
Posted by: Tsquare
from Pittsburgh, PA
Gender:Male
[This review was collected as part of a promotion.] Got this a few weeks ago and am happy so far. It is really light weight and versatile.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Getting Better With Each New Model
on June 9, 2020
Posted by: Leekin
from Washington
Gender:Male
[This review was collected as part of a promotion.] I have 9 different Worx tools from tables to power tools and love the fact that I never run out of power for any one of them using 20Volts.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 1, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the trimmer! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
String keeps breaking.
on June 9, 2020
Posted by: dg1809
from Wilmington NC
Gender:Female
I bought this a month ago and the product does not work according to the description given.
No, I would not recommend this to a friend.
Response from worx.comBy Enchantis M., Customer Experience, June 11, 2020
Thank you for sharing you experience and review! ! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check your email, as I have contacted you offline for further assistance.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com