Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Trimmedr
on May 26, 2022
Posted by: Free
from Ten mile tn
Gender:Female
I love worx products this is the second trimmer I have bought love it
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Disappointed
on May 29, 2022
Posted by: zena3546
from Texas
Gender:Female
I bought this end of last yr and let me say i have always loved and used these but i have one HUGEEEEE issue now. They moved the handle adjuster to the side and down (orange button) It WAS on the handle so when holding handle, I could pull up on it and you could adjust the handle. NOW I have to stop weedeating, reach around to the side and push button to adjust handle. This is a TOTAL NIGHTMARE. I am not sure how long I can use this like this now. It really slows me down alot. VERY disappointed in Worx. Apparently they don't use these themselves or they would know. I hope they change this back. OH and they USE TO give you a holder for hanging on the wall. They stopped that also. Must be getting cheap with their products. Total disappointment. Why change what was working and easier to use....SMH
I would recommend this to a friend!
Response from worx.comBy Grace Jolley, customer experience, July 22, 2022
Hello Valued Customer! We are always open to learning more about where we can improve. Your WORX experience helps us grow with your lawn, garden, and DIY needs. Should you wish to leave us with additional feedback or have any questions. Please don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm eastern time. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Great design. Can't get the line feed to work.
on June 7, 2022
Posted by: BATTMANN
from TEXARKANA, ARK
Gender:Male
[This review was collected as part of a promotion.] It came a week ago. I put it to work, the next day. It works with my old battery design. Now I have three chargeable batteries.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to assemble and use
on June 13, 2022
Posted by: Ric1986
from TX
Gender:Male
Instructions are clear and it didn't take long to assemble. Easier to switch between trimmer and edger compared to previous model. Good weight compared to gas model trimmers.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great tool
on June 18, 2022
Posted by: Swifty51
from Lisbon Wi
Gender:Female
[This review was collected as part of a promotion.] Easy tool to work also very light
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great weed wacker
on June 18, 2022
Posted by: Mark111
from Lansing, Mi.
Gender:Male
[This review was collected as part of a promotion.] Very happy with my new tool. Very powerful, and the battery lasts quite a while.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Nice Upgrade
on June 26, 2022
Posted by: Nelwyn
from Myrtle Beach, SC
Gender:Male
I had the GT 2.0 for several years and upgraded to the GT Revolution. While it is very similar, there are some important upgrades that make it a worthwhile upgrade. Having the manual feed button helps a lot when edging since the 2.0 would sometimes not auto feed enough line making it difficult to cut deep enough. The little slot for an extra spool is handy too.
For the price, it's a good upgrade and the previous batteries are compatible with this trimmer.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
one string?
on June 27, 2022
Posted by: Fors43
from Edmonds, WA
Gender:Male
One string causes it to bog down on just a bit of long grass. These things should be two string minimum for effectiveness. Below average performance
No, I would not recommend this to a friend.
Response from worx.comBy Grace, customer experience, August 25, 2022
Hello Valued Worx Customer! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com