Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(963 Reviews)
Rating breakdown 963 reviews
5 Stars
747
4 Stars
116
3 Stars
43
2 Stars
30
1 Star
27
92%of customers recommend this product.
(
845 out of
923)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Super service. Great product.
on May 19, 2022
Posted by: Niko21
from Friendsville, TN
Gender:Female
This is my 3rd Workx weedeater. I wore out the very first model you made. The new one is so light weight. Love because I'm 78.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent lawn tool!
on May 19, 2022
Posted by: Dixie76
from Holden, LA
Gender:Female
This is my second Worx trimmer and I am totally satisfied with its performance.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Trimmer
on May 24, 2022
Posted by: mac98
from Newark DE
Gender:Female
Bought this for my daugher & boyfriend who just bought a home. My husband has an older trimmer and he wouldn't use anything else, lightweight,have many Worx tools and he loves that batteries are interchangeable. Now my husband wants this new trimmer !!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Small annoyances
on May 25, 2022
Posted by: NatSusan
from Springfield VA
Gender:Female
First use had yard trim looking good, but have yet to be able to rotate the handle n the one small guard screw provided was lost during that use. Like the weight n compatibility with other battery products. Subsequent work sessions not as impressive
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , August 5, 2022
Hello Valued Customer, thank you for your feedback and review. As it helps us gain an understanding of the areas in which we are more than eager to improve. We hope this link helps.
https://youtu.be/2RXCgO0aNI8
Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
https://youtu.be/2RXCgO0aNI8
Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Trimmedr
on May 26, 2022
Posted by: Free
from Ten mile tn
Gender:Female
I love worx products this is the second trimmer I have bought love it
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Disappointed
on May 29, 2022
Posted by: zena3546
from Texas
Gender:Female
I bought this end of last yr and let me say i have always loved and used these but i have one HUGEEEEE issue now. They moved the handle adjuster to the side and down (orange button) It WAS on the handle so when holding handle, I could pull up on it and you could adjust the handle. NOW I have to stop weedeating, reach around to the side and push button to adjust handle. This is a TOTAL NIGHTMARE. I am not sure how long I can use this like this now. It really slows me down alot. VERY disappointed in Worx. Apparently they don't use these themselves or they would know. I hope they change this back. OH and they USE TO give you a holder for hanging on the wall. They stopped that also. Must be getting cheap with their products. Total disappointment. Why change what was working and easier to use....SMH
I would recommend this to a friend!
Response from worx.comBy Grace Jolley, customer experience, July 22, 2022
Hello Valued Customer! We are always open to learning more about where we can improve. Your WORX experience helps us grow with your lawn, garden, and DIY needs. Should you wish to leave us with additional feedback or have any questions. Please don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm eastern time. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Great design. Can't get the line feed to work.
on June 7, 2022
Posted by: BATTMANN
from TEXARKANA, ARK
Gender:Male
[This review was collected as part of a promotion.] It came a week ago. I put it to work, the next day. It works with my old battery design. Now I have three chargeable batteries.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to assemble and use
on June 13, 2022
Posted by: Ric1986
from TX
Gender:Male
Instructions are clear and it didn't take long to assemble. Easier to switch between trimmer and edger compared to previous model. Good weight compared to gas model trimmers.
I would recommend this to a friend!
Written by a customer while visiting worx.com