Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(974 Reviews)
Rating breakdown 974 reviews
5 Stars
754
4 Stars
118
3 Stars
43
2 Stars
30
1 Star
29
91%of customers recommend this product.
(
850 out of
930)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Worth every penny !
on September 3, 2021
Posted by: Cheeka and Ollie
from SW Florida
Gender:Female
So easy to grab and go. Very light and easy to use. I love the wheel feature, you can just walk behind it is like an extremely light lawn mower. It's great ! I love it! I am looking at some of their other products now as well.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
20V Power 12" String Trimmer
on September 4, 2021
Posted by: Rudy 121
[This review was collected as part of a promotion.] I bought the 20v power string trimmer a few weeks ago and I am glad I did. The product is dependable, works hard, and very lightweight. It is customer friendly and easy to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Made cheap!
on September 6, 2021
Posted by: Vic55
from Louisburg, Kansas
Gender:Female
I bought this about a month ago, first time I used it as a edger after about 15 minutes the screws on the guard was stripped and wouldn't stay tightened. I loved the idea of being able to use it in 3 different positions but you can't expect a screw to stay tight in a plastic fitting! Otherwise it would of been a great product, but for the money not worth it. I also had to buy the second battery which most other brands give you one for this price.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee E, Customer Experience , September 8, 2021
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. WORX tools are covered by a three-year manufacturer’s warranty and it covers missing and malfunctioning parts. For warranty eligibility criteria and questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
great for tight spaces
on September 6, 2021
Posted by: Lu B
from northeast PA
Gender:Female
After I took the wheels off, it mowed wonderfully. No electric cord to fight with. The battery did not last long enough to do the entire yard. It is wonderful for those tight spaces and under furniture. Saved a lot of hastle fighting with the electric cord for those hard to get to spaces. Love all the adjustments that other weed wackers do not have.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Easy to use!
on September 7, 2021
Posted by: Pam5
from Westminster, CO
Gender:Female
I bought this to replace my corded trimmer. It was easy to put together and much easier to use. Don't miss the cord at all. Should hae bought this a long time ago. But I have it now and I love it.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Love using it.
on September 9, 2021
Posted by: Deb53
from Lizella, GA
Gender:Female
[This review was collected as part of a promotion.] It has been a lot easier weed eating with my new Worx Trimmer. Lighter weight than my old weed eater and so easy to get extra line. I actually enjoy using it. My only problem I am having is with the wheels. They won’t stay attached. They are sending me a new set when the back orders arrive. I’m so glad I bought this.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Tilt head function is crap
on September 16, 2021
Posted by: RonB105
from Port Aransas, Texas
Gender:Male
This is my second one in two months. First one: gear head stayed locked all the time and could not adjust. Second one: gear head will not lock at all. Head just flops to where ever it wants to go. Frustrating as hell.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee E, Customer Experience , September 16, 2021
Hello Valued Customer! It's unfortunate to learn that your second trimmer head is flopping while you're using your trimmer. We greatly appreciate your honest feedback, as it gives us a better understanding of where we need to improve. I have emailed you offline in regards to troubleshooting and warranty eligibility. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
4
light and easy to use
on September 16, 2021
Posted by: Johnboy76
from Oklahoma
Gender:Male
[This review was collected as part of a promotion.] I have had my Works about 2 months. I saw that where you lock and unlock to adjust the head from edging to mowing is broke and makes it hard to keep the head in the proper position to edge! Is there anything I can do to fix this?
Written by a customer while visiting worx.com