Customer reviews from worx.com
WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.6
(980 Reviews)
Rating breakdown 980 reviews
5 Stars
757
4 Stars
119
3 Stars
44
2 Stars
31
1 Star
29
91%of customers recommend this product.
(
853 out of
935)
Customer Reviews for WORX - 20V 12" Cordless Straight Shaft Grass Trimmer (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
5
Works a okay!
on August 20, 2023
Posted by: Snuffy73
from Bartlesville Oklahoma
Gender:Male
[This review was collected as part of a promotion.] Does everything you said. Being 69 years old, it does everything I need and does not wear me out using it. I can do trimming and edging and still can do more, if I need to. What a great rool!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great trimmer
on August 16, 2023
Posted by: Gj24
from Pa.
Gender:Female
This is the second WORX trimmer I’ve purchased. I bought one for myself and I liked it so much I bought one for my son on his birthday. The trimmer works great, easy to use, light weight and changing the spools are a snap. However using it as an edger has not been as successful. The wheels fell off the first time I used it, same for my son. We both put them aside and said we’d have to do a bit more homework on this aspect of the machine. Overall we both love it and I purchased it for the trimmer part, but would like to use the edger as well. So 5 stars for trimmer and at this point a fail for the edger.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Breaks on me every year. Batteries aren't intercha
on August 14, 2023
Posted by: Todd12344543
from Crawfordsville, Indiana countryside
Gender:Male
The handles break on me every year and I have to zip tie it
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, August 15, 2023
Hello Valued Customer! Thank you for taking the time to share your experience and review. It is unfortunate to learn that your trimmer is not working properly. Please know that WORX tools are covered by a three-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check your email as I have reached out to you to provide further assistance regarding this matter. Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
5
Learning to use
on August 12, 2023
Posted by: Esther33
from Sarasota Florida
Gender:Female
Once I figured out how to use it I am really pleased with how it does edging and trimming. When you are 90 years old it takes a little longer to master it!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
Love it but there is no blade to cut the string
on August 12, 2023
Posted by: loveWORXtls
from Huntsville AL
Gender:Male
Is there supposed to be a blade to cut the string like on other brands? I used it a few times, love it, and ordered the snap in string replacements. However there is no cutting the string. I can feed it out and cut it with a shear but I feel like it should have a blade. Am I wrong? I have looked for a replacement blade part and can find nothing. HELP?
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
I LOVE it!!
on August 10, 2023
Posted by: Cheryl 17
from Grand Rapids, Mi.
Gender:Female
This trimmer is light, easy to adjust height and angle of cut. It has amazing power.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Replaced my Gas Trimmer and I won't go back!
on August 5, 2023
Posted by: BillGL
from Savannah, GA
Gender:Male
[This review was collected as part of a promotion.] Lightweight, easy to adjust in many different ways, edging, trimming, general low cutting. The wife loves this and enjoys following up after a mow. (YES, DOUBLE BONUS). Auto trim string release works well, and I like the single-line concept. This works well, and replacing is a snap 1-2-3 done!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great tool for the yard light weight and powerful
on August 2, 2023
Posted by: Briman70
from Perry, Ohio
Gender:Male
[This review was collected as part of a promotion.] I have owned a Worx GT trimmer ever since the 12 volt model, great tool, light weight and powerful trimming action. I still have my 12 volt, 18 volt and now my 20 volt. my neighbors were all jealous of how neat and sharp my lawn loos so now 4 of them own the 20 volt trimmers. I have bought three more and given them as gifts. I also own the Worx 10" chain saw, hedge trimmer and blower all 20 volt with power share. The customer service at Worx is exceptional. Greatest yard tools I have ever owned. Thanks Worx for making my retirement much easier.
I would recommend this to a friend!
Written by a customer while visiting worx.com