I just purchased this washer on 9/5/2025 and so far, I’m not impressed. The tub is large (which I like), but the water fill levels are off in measurement so I always run the washer at the max fill level AND hit the deep-level wash, otherwise the tub wouldn’t have enough water for my loads. Secondly, when I add fabric softener to the designated holder, at the end of the wash, fabric softener is still running out of the cup and on to the clean clothes. I’ve even tried using my downey ball..the fabric softener is never released… Ugh! Lastly, this machine is so noisy. How could this not be heard and resolved in development and testing? My older machine was far better. I’m really trying to like this new machine, but it’s functionally is making it very difficult. I do wish I could get a refund and go with a different machine.
No, I would not recommend this to a friend.
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Response from geappliances.comBy Tierra, GE_Appliances, September 30, 2025
We'd like to assist you with your washer. This is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal.
The fabric softener needs to be added prior to loading the clothes. The fabric softener may not dispense properly if the (Deep Rinse) or (Extra Rinse) option is not selected. You can refer to page 12 of the owner's manual for more information: https://products-salsify.geappliances.com/image/upload/s--Ci_E3Fjl--/afj0lhrqmc5wxq2zs1ra.pdf You can also refer here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18131
As far as the sound level, be sure the unit is level. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. For a description of normal sounds the unit can make, please see here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=A%20noise%20that%20sounds%20similar,pulsing%2C%20humming%20or%20buzzing%20noise.
The loudest washing machine I ever heard. Super annoying sound penetrates the walls and I can't escape. This thing is right up there with waterboarding. It only fills with 7 inches of water no matter what setting is selected. I could live with filling it with a hose from my laundry tub but the noise is excruciating. I am done with GE.
No, I would not recommend this to a friend.
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Response from geappliances.comBy Adrian, GE_Appliances, January 15, 2025
We know the importance of a new appliance operating at a lower noise level, and we have provided some normal washer noises at the link below. We do not advise manually adding water into the wash tub, as this can void your manufacturer's warranty. We encourage you to schedule service to ensure the normal operation and water level of this unit. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm