Customer reviews from geappliances.com
GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Spanish Control Panel - White with Matte Black
Average customer rating
4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
21
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
7
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for GE - 4.5 Cu. Ft. High-Efficiency Top Load Washer with Spanish Control Panel - White with Matte Black
Customer Rating
1
Only good feature is the lid doesn't lock in spin
on October 29, 2024
Posted by: NAH11
from Balto Md
Junk! This is what I think. These machines are so loud, while in wash cycle, while changing gears, spin cycle, rinse cycle and shut down.
I realize cars are much more expensive by comparison, but a car can be made and you can't hear it operating and the car is not in your house. I was told most washers are in basement, so they are not as noticeable. Not true! I wanted it gone, immediately and offered to upgrade but was told the upgrade is the same machine (junk) with more electronic So so disappointed in your product. You can do better. Our machine sounds like an old truck that won't start.
I realize cars are much more expensive by comparison, but a car can be made and you can't hear it operating and the car is not in your house. I was told most washers are in basement, so they are not as noticeable. Not true! I wanted it gone, immediately and offered to upgrade but was told the upgrade is the same machine (junk) with more electronic So so disappointed in your product. You can do better. Our machine sounds like an old truck that won't start.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Vikki, GE_Appliances, October 29, 2024
Thank you for taking the time to share your concerns. The newer model washers likely make sounds you've likely not heard before. You may read more information about these sounds here -- https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894&_ga=2.91107289.2104480670.1730202421-1239123015.1730202420 - Copy and paste the URL in your browser. We also recommend you check to be sure your washer is level by placing a level on the machine front to back an left to right. Adjust all four legs as needed. If you continue to have concerns, please call Bodewell Service at 833-4BODEWELL (833-426-3393) to schedule a service appointment to have your washer evaluated and repaired as needed.
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy machine.
on December 31, 2024
Posted by: Len8
The loudest washing machine I ever heard. Super annoying sound penetrates the walls and I can't escape. This thing is right up there with waterboarding. It only fills with 7 inches of water no matter what setting is selected. I could live with filling it with a hose from my laundry tub but the noise is excruciating. I am done with GE.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
3
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, January 15, 2025
We know the importance of a new appliance operating at a lower noise level, and we have provided some normal washer noises at the link below. We do not advise manually adding water into the wash tub, as this can void your manufacturer's warranty. We encourage you to schedule service to ensure the normal operation and water level of this unit. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061&_ga=2.12549683.603053665.1736781096-507723860.1707936747
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061&_ga=2.12549683.603053665.1736781096-507723860.1707936747
Written by a customer while visiting geappliances.com
Customer Rating
1
Noisy, Poorly Designed Pile of Junk
on October 19, 2025
Posted by: 1stGENeverAgain
from Pennsylvania
I'm not going to say avoid GE appliances all together, but I will say, do NOT buy this one. At this price point, it's just an embarrassing option. From excessive noise to unclear controls to even incomplete instructions, you can do far better than this unit. This pile of junk just strikes me as a machine GE threw together before a deadline.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 21, 2025
We want to help out with the sound level of your washer.
It can be normal to notice some sounds when the washer is agitating and cleaning. However, if it is louder than expected, there are some things you can check. We suggest checking that your washer is completely level to the ground, as this prevents excessive vibrations. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. You can view more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
We're going to be passing your feedback about the controls over to our product team to review.
It can be normal to notice some sounds when the washer is agitating and cleaning. However, if it is louder than expected, there are some things you can check. We suggest checking that your washer is completely level to the ground, as this prevents excessive vibrations. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. You can view more information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23061
We're going to be passing your feedback about the controls over to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Issues
on December 19, 2025
Posted by: Mj53
Just got this washer 4 days ago I loved it now it no longer works what's the problem
Response from geappliances.comBy Vikki, GE_Appliances, December 22, 2025
If you have not already done so, we recommend disconnecting power to your washer for 2-3 minutes to reset the electronics. Also, check the outlet the washer is plugged into to make sure it is still working properly. If the issue persists, we recommend contacting our GE Appliances service team - Bodewell at 1-833-426-3393 to have your washer evaluated and repaired as needed.
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of money and lost a loyal customer
on December 20, 2025
Posted by: Ditzymudgirl
from NC
[This review was collected as part of a promotion.] Waste of money. Bought brand new. Didn't wash right from day one. Everything loads right and follow directions. Them various loads bunch up, big and small. Have to restack, drain and spin again. Called out ge appliance tech. Said nothing was wrong. Said put it on delicate and solve the problem bc they put low water from manufacturing. Basically we put all their recommendations into place. Nothing improved. No other options. Never buying ge again.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Julia, GE_Appliances, December 23, 2025
You can find troubleshooting tips for any issues you may be having with your washer starting on page 23 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--Ci_E3Fjl--/afj0lhrqmc5wxq2zs1ra.pdf. If those tips don't resolve the issue, please reach out to our Bodewell service team to schedule another service appointment. You can call to schedule at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET), or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible, noise level is very loud.
on December 30, 2025
Posted by: 1Brent
from Los Angeles
Would absolutely not recommend. Not sure what is a better option. It is obnoxiously loud during wash cycle, as others have reported. Even with laundry room door shut can hear the intermittent grinding sound as agitator cycles on and off throughout the house. Similar in sound and level as videos for this model online. Have upstairs laundry so could never run at night due to noise. I have a 25 year old Kenmore this was to replace, now thinking about trying to repair it instead. Was quiet, reliable, very easy to use. cleaned close in one wash cycle. Could open lid at anytime, close and wash would continue. With this machine when open lid, have to hit start again and would start wash cycle from the beginning. The responses from GE with similar issues were to level, which was done, unplug to reset, also done and did all he other suggestions. During spin cycle, lid locks, which I understand why, but takes several minutes for it to stop and unlock so can rebalance load. Then have to hit start again because opened lid and guess what, starts from beginning wash cycle again. I read the entire manual, followed all directions. FYI on Normal(color), deep fill option is not available per manual. Deep fill option, agitator is nice, but the noise and complications in trying to manipulate the setting to get proper wash is not worth it. Buy something else. Tried to add video, but would not allow.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
3
Value
3
Response from geappliances.comBy Julia, GE_Appliances, January 5, 2026
We'd like to help you improve your experience. There are descriptions of normal operating noises on page 26 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--Ci_E3Fjl--/afj0lhrqmc5wxq2zs1ra.pdf. If this is not what you're experiencing, please reach out to our Bodewell service team to schedule a service appointment. You can call to schedule at 833-426-3393 (Monday – Friday: 8 a.m. – 8 p.m. ET) or you can schedule online here: https://www.geappliances.com/ge/service-and-support/service.htm. You should be able to use the "Deep Fill" cycle setting in conjunction with the "Normal" cycle. If the manual's information does not assist you with this, please reach out to our Bodewell service team for further assistance. We will be sure to share your additional feedback with the proper teams for further review.
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Definitely Missed the mark on this one!
on September 27, 2025
Posted by: IvoryM
I just purchased this washer on 9/5/2025 and so far, I’m not impressed. The tub is large (which I like), but the water fill levels are off in measurement so I always run the washer at the max fill level AND hit the deep-level wash, otherwise the tub wouldn’t have enough water for my loads. Secondly, when I add fabric softener to the designated holder, at the end of the wash, fabric softener is still running out of the cup and on to the clean clothes. I’ve even tried using my downey ball..the fabric softener is never released… Ugh! Lastly, this machine is so noisy. How could this not be heard and resolved in development and testing? My older machine was far better. I’m really trying to like this new machine, but it’s functionally is making it very difficult. I do wish I could get a refund and go with a different machine.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, September 30, 2025
We'd like to assist you with your washer. This is a high efficiency washing machine. This system requires less water while providing effective cleaning action. You may notice that the water level is lower than on your previous washer. This is normal.
The fabric softener needs to be added prior to loading the clothes. The fabric softener may not dispense properly if the (Deep Rinse) or (Extra Rinse) option is not selected. You can refer to page 12 of the owner's manual for more information: https://products-salsify.geappliances.com/image/upload/s--Ci_E3Fjl--/afj0lhrqmc5wxq2zs1ra.pdf
You can also refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18131
As far as the sound level, be sure the unit is level. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. For a description of normal sounds the unit can make, please see here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=A%20noise%20that%20sounds%20similar,pulsing%2C%20humming%20or%20buzzing%20noise.
The fabric softener needs to be added prior to loading the clothes. The fabric softener may not dispense properly if the (Deep Rinse) or (Extra Rinse) option is not selected. You can refer to page 12 of the owner's manual for more information: https://products-salsify.geappliances.com/image/upload/s--Ci_E3Fjl--/afj0lhrqmc5wxq2zs1ra.pdf
You can also refer here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18131
As far as the sound level, be sure the unit is level. To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down. For a description of normal sounds the unit can make, please see here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21894#:~:text=A%20noise%20that%20sounds%20similar,pulsing%2C%20humming%20or%20buzzing%20noise.
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE IT
on July 16, 2024
Posted by: CINDY137
from EL PASO, TX
EASY TO USE, I CAN CHOOSE INTENSITY OF THE WASH AND DIFFERENT TYPE OF CLOTHES
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com