Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
37
4 Stars
8
3 Stars
1
2 Stars
1
1 Star
4
95%of customers recommend this product.
(
35 out of
37)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
4
Samsung Washer
on October 28, 2024
Posted by: Cathy
from Nj
[This review was collected as part of a promotion.] Like the washers numerous cycles, the capacity, steam option, smart control.Has high water level option for big items. However the cycles are too long.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Crap
on November 10, 2024
Posted by: Tiffanymw
from Hedgesville, wv
Do not but this washer unless you want to spend endless hours trying to get it to spin out. Don't worry it won't, it doesnt matter how the clothes are arranged or the load size. I changed the tension bars didn't work, leveled it, recalibrated, nothing works. Only had it 3 years, and from what I've read I am not the only one to have this issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, November 11, 2024
Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for a YouTube video for troubleshooting steps for your washer that won't spin.
What to do when your washing machine doesn't spin | Samsung US.
https://www.youtube.com/watch?v=0D13Fhc07hQ
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147663338) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know how important it is to have a reliable appliance at home. Let us help you with your washer.
Here is a link for a YouTube video for troubleshooting steps for your washer that won't spin.
What to do when your washing machine doesn't spin | Samsung US.
https://www.youtube.com/watch?v=0D13Fhc07hQ
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147663338) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible quality
on November 24, 2024
Posted by: CubsDaBear
Complete garbage. Never building Samsung appliances again. Stick to phones and TVs
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, November 25, 2024
Hi there,
We can feel your frustration with this washer. We are here to help you with it.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147732851), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your frustration with this washer. We are here to help you with it.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147732851), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Crap it is useless
on December 4, 2024
Posted by: Russ
Never buy one of these machines if you want a washer that works for over 5 years.There is just myself and my wife in our household.We bought one around 5 years ago.Now I spend more time trying to get it to spin without it getting unbalanced.5 towels or a set of 2 bedsheets and 4 pillowcases and it takes me an hour unloading soaking washing to try to.load it again to make it balanced I even went as far as folding towels before washing them. Will never buy again and NEVER recommend
Response from Samsung USBy Samsung Care, December 5, 2024
Hi Russ,
It sounds incredibly frustrating to deal with a washing machine that continually causes setbacks, especially when you're just trying to get everyday laundry done. We are here to help.
I have shared a Samsung link below to help with your experience. The link has six checkpoints. You can skip checkpoint C (third checkpoint) since this applies to front-load machines. The link also has hyperlinks that you can visit for additional help.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147837489 to help our team pull up your information.
Leo
It sounds incredibly frustrating to deal with a washing machine that continually causes setbacks, especially when you're just trying to get everyday laundry done. We are here to help.
I have shared a Samsung link below to help with your experience. The link has six checkpoints. You can skip checkpoint C (third checkpoint) since this applies to front-load machines. The link also has hyperlinks that you can visit for additional help.
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147837489 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Washer
on December 5, 2024
Posted by: moodyman
[This review was collected as part of a promotion.] I bought this a couple months ago and I am glad I did! It is amazing!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features.
on January 2, 2025
Posted by: Smgon
from Washington
[This review was collected as part of a promotion.] Bought 2 months ago and have been very happy with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great washer
on January 2, 2025
Posted by: Carkoe
[This review was collected as part of a promotion.] I bought this about a month ago, it’s a great washing machine and has enough choices for any kind of washing.
Written by a customer while visiting Samsung US
Customer Rating
5
Large, efficient, and CLEANS!
on January 2, 2025
Posted by: JayH
from Bridgman, MI
[This review was collected as part of a promotion.] Bought this about 2 months ago and couldn’t be happier. With a family of 5 kids, this is the perfect size to keep laundry caught up! WiFi app works great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US