Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
37
4 Stars
8
3 Stars
1
2 Stars
1
1 Star
4
95%of customers recommend this product.
(
35 out of
37)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
5
Now I'll go get the dryer
on September 10, 2024
Posted by: Yengm
[This review was collected as part of a promotion.] Super excellent so far, and easier that gives you the right time to do other things to do without being aware.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Connectivity is my favorite feature
on July 23, 2024
Posted by: Abeardad
from Groveland, FL
[This review was collected as part of a promotion.] I have highly enjoyed my experience of ownership of my washer and dryer combo. Has made my life so much easier. With them being connected to my phone I can remind my kids that their laundry is done while I'm at work.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 9, 2024
Posted by: Tilly
[This review was collected as part of a promotion.] Love it..huge for extra large loads
Clothes are cleaner so the back and forth agitator really works
Really like the self cleaning cycle too
Clothes are cleaner so the back and forth agitator really works
Really like the self cleaning cycle too
Written by a customer while visiting Samsung US
Customer Rating
4
New technology we'll worth the money
on September 9, 2024
Posted by: Jaybee412
from Las Vegas Nevada
[This review was collected as part of a promotion.] I purchased the washer without an agitator. It has been a quiet machine. The technology has improved from my previous washer. When the washer completes it's cycles, it plays musical tones to indicate it done. I had my previous washer for 13 years and it was a noise maker. The different types of washing modes are very innovative.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Different wash circle and give you clean clothes
on September 30, 2024
Posted by: Amazing zwaylo
[This review was collected as part of a promotion.] I bought this 5.2 cu top load washer in July so far it's nice and quiet, it cleans my clothes in 1 wash. I like the different circles as well as the notification when washing it done
Written by a customer while visiting Samsung US
Customer Rating
2
Hate it
on March 2, 2025
Posted by: MissOldWasher
I hate this machine. We’ve had it for a little over four years and there have been issues on top of issues. It leaves a weird residue on dark clothing no matter what soap we try. It becomes unbalanced easily and every time we adjust the load it continues to add 20 minutes to the spin cycle resulting in over THREE HOURS for one load
Response from Samsung USBy SEA Care, March 4, 2025
Hello there,
We understand your disappointment when your laundry goes unbalanced and dark clothes have stains. Allow us to help.
Here’s a guide with tips and tricks to ensure your laundry comes out clean when using your washer. Please select from the options provided to find the stain corresponding to your issue. If prompted, kindly click on the highlighted word.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
We recommend checking the resources below for steps if the washer goes unbalanced. Please follow the link and hyperlinks and watch the instructional video. If the problem persists after completing the recommended steps, click "NO, I NEED MORE HELP" for further assistance.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148531809) to help our team pull up your information.
Have a great day.
^Camille
We understand your disappointment when your laundry goes unbalanced and dark clothes have stains. Allow us to help.
Here’s a guide with tips and tricks to ensure your laundry comes out clean when using your washer. Please select from the options provided to find the stain corresponding to your issue. If prompted, kindly click on the highlighted word.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
We recommend checking the resources below for steps if the washer goes unbalanced. Please follow the link and hyperlinks and watch the instructional video. If the problem persists after completing the recommended steps, click "NO, I NEED MORE HELP" for further assistance.
Samsung washing machine spins poorly
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148531809) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Should have bought this SOONER!
on September 30, 2024
Posted by: FloridaGal
from Jacksonville, FL
[This review was collected as part of a promotion.] I bought this after several months of struggling with the washer left me by the prior homeowner. I wish I had purchased this sooner. I LOVE this washer. It is not top of the line, but it does everything I need. I particularly love the SuperSpeed setting if my wash it not terribly dirty. The Active Water Jet gets everything clean, even on the SuperSpeed setting. The washer is quiet and super energy efficient. Very happy with my purchase!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it.
on August 17, 2024
Posted by: Unimpressed
Don't do it. Don't buy this washer, as nice as all the features appear to be. I've only had it for about 4 years and it already went bad. It has never handled large loads well. It leaves residue after it drains, so if I wash my white bath rugs, I have to rewash another 2 or 3 times to get the dirt left over out because it just floats on the water as it drains. The springs went bad so it gets out of balance super easy and they are expensive to replace. But the warranty was worthless so I've had to pay so much for repairs at this point that I actually wish I would have never bought it. Save yourself the trouble.
Response from Samsung USBy SEA Care, August 20, 2024
Hi there,
We know the convenience of having a working washer at home. We are here to help.
To get the best results and cleaning capabilities out of our Samsung washer, there is a proper way to load clothes into the machine. To find out more information, click the link below.
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
To make sure your washer is clean after every use, please see "Run a Self-Clean or Pure Cycle to Clean the Interior" for steps to help from the link below.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
To check the availability and compatibility of springs for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147460596) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We know the convenience of having a working washer at home. We are here to help.
To get the best results and cleaning capabilities out of our Samsung washer, there is a proper way to load clothes into the machine. To find out more information, click the link below.
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
To make sure your washer is clean after every use, please see "Run a Self-Clean or Pure Cycle to Clean the Interior" for steps to help from the link below.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
To check the availability and compatibility of springs for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147460596) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US