Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.8
(432 Reviews)
Rating breakdown 432 reviews
5 Stars
358
4 Stars
58
3 Stars
6
2 Stars
2
1 Star
8
97%of customers recommend this product.
(
330 out of
339)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
5
Great value
on October 29, 2025
Posted by: negronpr
from Killeen, TX
[This review was collected as part of a promotion.] Great washer! The price is right, and the quality is awesome. Very well made and the technology is exactly what we were looking for. We have a big family and the 5.1 cu ft capacity is prefect for us.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Washer
on October 30, 2025
Posted by: Nana
[This review was collected as part of a promotion.] I couldn't be more pleased with my washer and dryer
Written by a customer while visiting Samsung US
Customer Rating
5
Washing Machine
on October 30, 2025
Posted by: Choksey
from Milwaukee, WI
[This review was collected as part of a promotion.] Large capacity with new design. Running a first cycle and sounds so quiet.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Smart washer and dryer
on October 30, 2025
Posted by: Laundry room
[This review was collected as part of a promotion.] They work great. I haven't experienced any issues yet
Written by a customer while visiting Samsung US
Customer Rating
1
WORST WASHING MACHINE EVER
on October 30, 2025
Posted by: Sickofmanuallywringing
Whoever says this is a good washing machine is flat out LYING. We bought one brand new and you cant wash ANYTHING without the washing machine having an error in the spin cycle. I have tried small loads, medium loads, large loads, I have tried every variation of settings, I have tried only shirts, only towels, only socks! and literally nothing works. There WILL BE AN ERROR. It wont spin properly because of the imbalance. It makes an awful noise like your house is going to break, and then it will literally just add more water and try again until you stop it. Which is not only wasteful, but EXTREMELY inconvenient. You literally will have to play Tetris along with Russian Roulette to pick and choose different items to move around and try to balance the thing. Which to be honest never works. Then you are just wasting energy trying the cycle and waiting 3 minutes until it spins to see if it did work, only to realize it didn't. I have probably spent more on energy and water at this point then just buying a new one. THEN LUCKY ME!! MOVED INTO A NEW HOUSE WHICH HAD THE SAME WASHING MACHINE! SOMEHOW THIS ONE IS EVEN WORSE. Same exact issue! and newer mind you! But I literally cant do one single load of laundry without having to do everything I listed above and then some. Its honestly the worst design ever. Don't buy it. Seriously trust me, don't buy it. On top of the fact that not having an agitator in the middle means your clothes don't get as clean. SAVE YOURSELF
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on October 30, 2025
Posted by: Kathy
[This review was collected as part of a promotion.] The washer is easy to use and has great features. The capacity is huge, the design is good and there are many cycle choices.
Written by a customer while visiting Samsung US
Customer Rating
5
Can tailor the cycles based on size and how dirty.
on October 31, 2025
Posted by: jvc44
[This review was collected as part of a promotion.] So far we have done about 10 loads through the machine and really enjoy being able to customize the wash cycle based on the size of the load. Like that the machine has a larger capacity but can be a struggle for shorter users to get clothes off the bottom of machine.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
HUGE!
on October 31, 2025
Posted by: ALKE
[This review was collected as part of a promotion.] It is large enough to wash a XL King comforter. I love it!
Written by a customer while visiting Samsung US