Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.8
(432 Reviews)
Rating breakdown 432 reviews
5 Stars
358
4 Stars
58
3 Stars
6
2 Stars
2
1 Star
8
97%of customers recommend this product.
(
330 out of
339)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
5
Great machine
on March 26, 2024
Posted by: Anonymous
from Pottstown
[This review was collected as part of a promotion.] The arrival of our new Samsung 5.2 cu ft washing machine was a blessing.
Our old machine was no longer operational and wash was piling up.
This machine has a sleek cabinet and a console that beats all others
It's easy to opt from the many cycles and to be able to pick the length of the spin cycle and how many rinses you desire as well as the length of the cycle depending on the type of clothing is fantastic.
I don't often do the laundry, but now I find myself pitching in more often.
Being able to change my selection during use is also a plus, in case I picked the wrong one in error.
I would recommend this machine to anyone who is super busy as it can be monitored from your cell phone once you scan the QR code and follow the simple instructions. I couldn't find a single con against this Samsung washer .
Our old machine was no longer operational and wash was piling up.
This machine has a sleek cabinet and a console that beats all others
It's easy to opt from the many cycles and to be able to pick the length of the spin cycle and how many rinses you desire as well as the length of the cycle depending on the type of clothing is fantastic.
I don't often do the laundry, but now I find myself pitching in more often.
Being able to change my selection during use is also a plus, in case I picked the wrong one in error.
I would recommend this machine to anyone who is super busy as it can be monitored from your cell phone once you scan the QR code and follow the simple instructions. I couldn't find a single con against this Samsung washer .
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Love my Samsung Washer
on March 26, 2024
Posted by: jmorris555
from Pottstown
[This review was collected as part of a promotion.] My new Samsung Washer is so much more than I was expecting. I love the sleek design and the console is out of this world .
The day it arrived I was so excited that I did three loads of wash immediately.
The washer runs much more quieter than my old machine and has many more options.
I can even wash my large comforters in the machine with room to spare.
My favorite part is the Smart Control, which allows me to control the washer thru my cellphone and let's me know what stage the wash cycle is in and how much time remains until the load is done.
The only drawback I have is, the tub is very deep, so I have to lean over and into the washer to remove the clothes , but that is a small price to pay for such a fantastic washing machine.
The clothes come out clean and damage free, since there's no agitator to get wrapped around.
The day it arrived I was so excited that I did three loads of wash immediately.
The washer runs much more quieter than my old machine and has many more options.
I can even wash my large comforters in the machine with room to spare.
My favorite part is the Smart Control, which allows me to control the washer thru my cellphone and let's me know what stage the wash cycle is in and how much time remains until the load is done.
The only drawback I have is, the tub is very deep, so I have to lean over and into the washer to remove the clothes , but that is a small price to pay for such a fantastic washing machine.
The clothes come out clean and damage free, since there's no agitator to get wrapped around.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Smart Devices here I come
on March 26, 2024
Posted by: PaoloPiccaso
from San Diego
[This review was collected as part of a promotion.] SmartThings App: The SmartThings app makes laundry effortless. Being able to monitor and control my washer remotely is a game-changer. From starting cycles to receiving notifications when the laundry is done, it adds convenience to my daily routine.
Capacity: The 5.2 cu. ft. capacity of this washer is impressive. It easily accommodates bulky items like comforters and blankets, reducing the number of loads needed and saving both time and energy.
Self Clean Option: The self-clean option is a lifesaver! It ensures the washer stays fresh and free from mold and mildew buildup, maintaining optimal performance and hygiene with minimal effort on my part.
Wash Speed: The Super Speed Wash feature is fantastic. It significantly reduces the wash time without compromising on cleaning performance. Perfect for when I'm in a hurry but still want fresh, clean clothes.
Interior: The interior of the washer is well-designed and spacious. The stainless steel drum is durable and gentle on clothes, while the LED lighting illuminates the interior, making it easy to load and unload even in low light.
Vibration Reduction Technology: The Vibration Reduction Technology is a game-changer. It minimizes noise and vibration during the wash cycle, ensuring a quiet and stable operation. I can do laundry anytime without disturbing others in the house.
Capacity: The 5.2 cu. ft. capacity of this washer is impressive. It easily accommodates bulky items like comforters and blankets, reducing the number of loads needed and saving both time and energy.
Self Clean Option: The self-clean option is a lifesaver! It ensures the washer stays fresh and free from mold and mildew buildup, maintaining optimal performance and hygiene with minimal effort on my part.
Wash Speed: The Super Speed Wash feature is fantastic. It significantly reduces the wash time without compromising on cleaning performance. Perfect for when I'm in a hurry but still want fresh, clean clothes.
Interior: The interior of the washer is well-designed and spacious. The stainless steel drum is durable and gentle on clothes, while the LED lighting illuminates the interior, making it easy to load and unload even in low light.
Vibration Reduction Technology: The Vibration Reduction Technology is a game-changer. It minimizes noise and vibration during the wash cycle, ensuring a quiet and stable operation. I can do laundry anytime without disturbing others in the house.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
My new friend!!!!
on March 26, 2024
Posted by: Auntshortarms79
from Lafayette
[This review was collected as part of a promotion.] I have to say this is the coolest washer I’ve ever used. The first thing that sparked my mind was this SmartThings app. I love the option to be able to set my washer from inside especially when I have things that need to soak a little more which is also another great feature. The capacity of the washer is awesome. I’ve washed a bunch of blue jeans, towel a bed comforter and still had room left in the washer. Hands down this is the best capacity washer I have ever owned I have not tried the self clean option but assure you I will. The wash speed is great. I love the quick wash for sure. The interior of the washer is pretty cool looking. When I put clothes in I always think there’s no way these clothes can’t get clean. Oh and the vibration reduction technology is definitely noticed when you start a load.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
This washer screams efficiency
on March 29, 2024
Posted by: farah82
from Dekalb
[This review was collected as part of a promotion.] This item is my first smart laundry appliance and without it being smart I love it. The basin is large and fits the perfect size load for family washing without having to wash all day long. It is much quieter and does a better job at cleaning then my last washer. It also looks more modern than my old plain white washer. I love that the top is see through so you can see the cleaning process as it happens. The smart features are an added bonus. I connected to Smart things and it can remember my preferences for washing and even start the cycle for me. I definitely love, love, love it. I haven't gotten around to all the features but honestly this is my first Samsung appliance. We have many of their electronics but not appliances. Well I was so impressed with the washer I went ahead and ordered the smart dryer and I can't wait until it gets here because I know it will be just as great as this washer. I'm definitely sold on all things Samsung and look forward to replacing the rest of my appliances in my house with Samsung products.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
I LOVE my new washer!
on April 8, 2024
Posted by: TheSD
from Grand Prairie
[This review was collected as part of a promotion.] **For a washer** The Samsung WA52DG5500AW has a large 5.2 cu. Ft tub that allows you to wash more clothes in less loads. As some who is constantly washing for a family of 8, that's huge for me. I love that it saves me time. The tub is also quite deep! If you’re smaller in stature you'll property need a step stool. However the deeper tub also allows for larger / bulkier items like bedding. LOVE the Dynamic WaterJet —-The Dynamic WaterJet is an underlying water fixture that helps with simple pre-treatment of smudged garments. It’s a very useful feature .
**SmartThings App**
The SmartThings app is super user friendly. It interacts well with the washer and alerts me when my wash is completed right on my cell phone. Honestly, I love this feature because the washer runs so quietly this way you are notified when it's done verses listening for the cycle to end. The Super Speed Wash is a fantastic time saver and completes a full. Load in 29 minutes. Ideal when you’re in a rush yet at the same time need clean clothes.
**Self Clean Option**
Self Clean option is great as it alerts you when you when it's time to.deep clean the washer. I use those washer cleaning tablets and drop it inside the tub. Then I set it for self cleaning. It really keeps your washer sanitized and ultimately it will last longer with this built in maintenance.
**Wash Speed**
The washers offers great wash speeds without losing cleaning quality. The quick cycles are ideal for busy schedules. While the wash cycles can be quick and efficient, I wish they were faster or more customizable.
**Energy Proficiency**
This model is ENERGY STAR® Ensured, meaning it’s energy-efficient, saving you money over time.
Overall the Samsung WA52DG5500AW is high-performing, effective and with smart technology features it is the best decision for my family.
**SmartThings App**
The SmartThings app is super user friendly. It interacts well with the washer and alerts me when my wash is completed right on my cell phone. Honestly, I love this feature because the washer runs so quietly this way you are notified when it's done verses listening for the cycle to end. The Super Speed Wash is a fantastic time saver and completes a full. Load in 29 minutes. Ideal when you’re in a rush yet at the same time need clean clothes.
**Self Clean Option**
Self Clean option is great as it alerts you when you when it's time to.deep clean the washer. I use those washer cleaning tablets and drop it inside the tub. Then I set it for self cleaning. It really keeps your washer sanitized and ultimately it will last longer with this built in maintenance.
**Wash Speed**
The washers offers great wash speeds without losing cleaning quality. The quick cycles are ideal for busy schedules. While the wash cycles can be quick and efficient, I wish they were faster or more customizable.
**Energy Proficiency**
This model is ENERGY STAR® Ensured, meaning it’s energy-efficient, saving you money over time.
Overall the Samsung WA52DG5500AW is high-performing, effective and with smart technology features it is the best decision for my family.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Love my washer❤️
on April 17, 2024
Posted by: ihana80
from Murrieta
[This review was collected as part of a promotion.] We recently moved into our home and where in need of a washer and dryer. This washer is so roomy inside and love the technology. I'm not going to lie at first I had trouble figuring out the settings but the ability to manage your loads through an app made things so much easier. It's a set it and forget it until you are reminded that you were washing. It's great! The warranty is great! I use to have an LG front load washer and loved It until it went out after 6 years and the parts were no longer available to fix. Highly recommend this Samsung washer you won't be disappointed.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
3
Smarter and better?
on April 18, 2024
Posted by: dwhittaker
from Newport
[This review was collected as part of a promotion.] The Samsung washing machine is sleek looking with a slanted tinted top. The interior is stainless and has an agitator. The size is just right. Not too big or small and will hold the right amount for a load of laundry.
It seems to be quieter than older versions. The machine runs smoothly, and is quiet. There are good upgrades and improvements that Samsung has made. Such as more plastic and less metal that'll rust out in the machine. Quieter and a smarter machine. The smart function is spectacular. The smart things app will connect your washing machine to all of you Samsung devices. You can check the progress of the load that you are washing. It'll alert you when the load is complete.
The washing modes in my opinion are not an upgrade. For being an energy efficient machine there are no more eco, towel or a cold only modes. Plus the time of most modes on average are about an hour. Add an extra rinse and that is another 34 minutes. If your using the Heavy duty mode it'll run for an hour and 34 minutes. These modes seem inefficient and excessive to me. But on the other end a quick wash will take 31 minutes.
All in all this washing machine is average and decent for the price.
It seems to be quieter than older versions. The machine runs smoothly, and is quiet. There are good upgrades and improvements that Samsung has made. Such as more plastic and less metal that'll rust out in the machine. Quieter and a smarter machine. The smart function is spectacular. The smart things app will connect your washing machine to all of you Samsung devices. You can check the progress of the load that you are washing. It'll alert you when the load is complete.
The washing modes in my opinion are not an upgrade. For being an energy efficient machine there are no more eco, towel or a cold only modes. Plus the time of most modes on average are about an hour. Add an extra rinse and that is another 34 minutes. If your using the Heavy duty mode it'll run for an hour and 34 minutes. These modes seem inefficient and excessive to me. But on the other end a quick wash will take 31 minutes.
All in all this washing machine is average and decent for the price.
I would recommend this to a friend!
Response from The InsidersBy SEA Care, April 19, 2024
Hi dwhittaker,
We are glad to know you are satisfied with the function and features of the washing machine.
Should you need more assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147060098) to help our team gather your information.
Have a great day.
^Charles
We are glad to know you are satisfied with the function and features of the washing machine.
Should you need more assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147060098) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting The Insiders