Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.8
(432 Reviews)
Rating breakdown 432 reviews
5 Stars
358
4 Stars
58
3 Stars
6
2 Stars
2
1 Star
8
97%of customers recommend this product.
(
330 out of
339)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
5
Best Washer I've Ever Owned
on October 3, 2025
Posted by: Luv2SS
[This review was collected as part of a promotion.] This washer is incredible. The performance is quiet and powerful. Our clothes come out clean in every cycle. The variety of cycle choices, and the fact that it is integrated with the Smart Things app are really cool. Smooth delivery and solid purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great washer
on October 5, 2025
Posted by: Kiser
[This review was collected as part of a promotion.] Love it l, there is great capacity. Cycles quickly. Sleek design. New technology and improved performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Looks great!
on October 9, 2025
Posted by: Notmyname
[This review was collected as part of a promotion.] The design is very nice. Looks great in my laundry room. I’ve yet to use it cause I found this code to leave a review so here I am leaving a review on how nice it looks lol.
Written by a customer while visiting Samsung US
Customer Rating
4
Washer
on October 16, 2025
Posted by: Tees
from Texas
[This review was collected as part of a promotion.] I really enjoy the new features . It’s easy to use
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it.
on August 17, 2024
Posted by: Unimpressed
Don't do it. Don't buy this washer, as nice as all the features appear to be. I've only had it for about 4 years and it already went bad. It has never handled large loads well. It leaves residue after it drains, so if I wash my white bath rugs, I have to rewash another 2 or 3 times to get the dirt left over out because it just floats on the water as it drains. The springs went bad so it gets out of balance super easy and they are expensive to replace. But the warranty was worthless so I've had to pay so much for repairs at this point that I actually wish I would have never bought it. Save yourself the trouble.
Response from Samsung USBy SEA Care, August 20, 2024
Hi there,
We know the convenience of having a working washer at home. We are here to help.
To get the best results and cleaning capabilities out of our Samsung washer, there is a proper way to load clothes into the machine. To find out more information, click the link below.
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
To make sure your washer is clean after every use, please see "Run a Self-Clean or Pure Cycle to Clean the Interior" for steps to help from the link below.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
To check the availability and compatibility of springs for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147460596) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We know the convenience of having a working washer at home. We are here to help.
To get the best results and cleaning capabilities out of our Samsung washer, there is a proper way to load clothes into the machine. To find out more information, click the link below.
The best laundry load size for your Samsung washing machine and dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
To make sure your washer is clean after every use, please see "Run a Self-Clean or Pure Cycle to Clean the Interior" for steps to help from the link below.
How to clean your Samsung washing machine
https://www.samsung.com/us/support/answer/ANS00030150/
To check the availability and compatibility of springs for your washer, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1147460596) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Great Washer!
on October 28, 2024
Posted by: scjulie2006
from Myrtle Beach, SC
[This review was collected as part of a promotion.] I usually don't buy site unseen appliances but its a Samsung so I knew it had to be good. I am not disappointed! This washer is excellent. The wireless control is so convenient. This machine is so quiet and runs so smooth. I love how it tells you it needs cleaning and when the washing cycle is completed. Cleans everything, big loads, small loads. Perfection! I highly recommend it!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another Samsung Winner
on March 18, 2024
Posted by: Claz99
from Los Angeles
[This review was collected as part of a promotion.] I haven't had a new washing machine since the 20th century. Samsung has brought my household into the wonders of doing laundry their way in the 21st century. And what a revelation it is! First thing I noted was the capacity size....it's huge. I can do fewer loads of household laundry instead of having to do one load after another. Everything fits in one wash. I could even wash large items instead of having to take them to the cleaners to do. Second thing I noticed was how quiet it is when it runs, and how it doesn't shudder and shake during the spin cycle. Everything comes out with less water left so is quicker to dry. In a city like LA where we are so energy conscious, this is fantastic and it'll be interesting to see if it gets reflected in my monthly utility bills. I have tried out the Samsung Smartthings App, which I use for our new Samsung dishwasher too, and it is fun. I'm not as tech reliant as my kids who use it for everything. We are total Samsung enthusiasts and this washing machine doesn't disappoint. It's another Samsung winner!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Samsung Never Disappoints
on March 18, 2024
Posted by: maxus1234
from LOS ANGELES
[This review was collected as part of a promotion.] I was a bit delayed in getting to use our new Samsung Washing machine due to a burst pipe in the house so they couldn't install it for awhile. But it was worth the wait. I'd amassed a huge pile of laundry: clothes rIpe for washing. I thought I was looking at spending a whole day or two at home just doing laundry. Was able to get everything done in 2 loads due to the ginormous capacity of this new machine. I could see that my clothes and sheets had less detergent residue on them too. So it must rinse well. I'd left and forgotten to turn on the 2nd load so thankfully I could use my Samsung Smartthings app to start and track the load. I use this app on all my Samsung products and it's inuititive, easy to get anything done, and I knew exactly when I had to get back to put my stuff in the dryer. I told my Mom that we now have to get a great new Samsung dryer instead of the old jalopy we have. If/when I ever get my own home I'm definitely going to fill it with Samsung appliances.
I would recommend this to a friend!
Written by a customer while visiting The Insiders