Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.8
(432 Reviews)
Rating breakdown 432 reviews
5 Stars
358
4 Stars
58
3 Stars
6
2 Stars
2
1 Star
8
97%of customers recommend this product.
(
330 out of
339)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
5
Different wash circle and give you clean clothes
on September 30, 2024
Posted by: Amazing zwaylo
[This review was collected as part of a promotion.] I bought this 5.2 cu top load washer in July so far it's nice and quiet, it cleans my clothes in 1 wash. I like the different circles as well as the notification when washing it done
Written by a customer while visiting Samsung US
Customer Rating
1
0/5
on August 18, 2025
Posted by: NewIsNotBetter
Here is a review that is not “incentivized.”
I would rate this a 0 if I could because this washing machine is a piece of garbage.
A load HALF of what my whirlpool could handle would make this machine become unbalanced and make the basket thrash around the sides of the machine. Now you would think the unbalanced error code would pop up and the machine would stop so you can go manually fix it (which shouldn’t be needed in the first place). Nope! Instead the machine will add additional time to the cycle, re-add water, and try to rebalance itself (unsuccessfully) several times. I have done 20+ washes with this machine and NEVER has it ever been able to successfully rebalance. So whenever I do a load that is not small (few tshirts and shorts) I need to time the machine so I can be there immediately to rebalance it myself so it won’t waste any more water and electricity.
A load HALF of what my whirlpool could handle would make this machine become unbalanced and make the basket thrash around the sides of the machine. Now you would think the unbalanced error code would pop up and the machine would stop so you can go manually fix it (which shouldn’t be needed in the first place). Nope! Instead the machine will add additional time to the cycle, re-add water, and try to rebalance itself (unsuccessfully) several times. I have done 20+ washes with this machine and NEVER has it ever been able to successfully rebalance. So whenever I do a load that is not small (few tshirts and shorts) I need to time the machine so I can be there immediately to rebalance it myself so it won’t waste any more water and electricity.
Now maybe your machine will be okay in the short term, but the question is how long it will last. Look for actual reviews here and other places and you’ll see that the impressive average rating and the glorified reviews are nothing but a facade.
As soon as I am able to I will get rid of this garbage. Not passing it on to family, friends, or even acquaintances for the matter as I don’t want them to deal with the immense headache that I have trying to do something as simple as doing my laundry.
Edit: gave design a 3 because it looks fine and better than my old washer, but I have to say I would much rather an appliance work properly than look good!
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, August 19, 2025
Hello,
We understand the inconvenience of dealing with an unbalanced washer. Let us help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide, which you can watch from beginning to end, is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. Refer to page 58 for additional actions to take when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150421190 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the inconvenience of dealing with an unbalanced washer. Let us help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide, which you can watch from beginning to end, is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. Refer to page 58 for additional actions to take when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202505/20250515141711491/OID67143_IB_WA7100C_EN_250514.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150421190 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth It
on September 24, 2025
Posted by: BillieJean
from New York
Purchased this washer back in 2020. We go it for a discount at a Sears Appliance store. The machine worked fine for a while. Now the machine has a problem once it gets to the spin cycle. The machine will show an UR code which means it will fill with water to re-balance the clothes. It will do this 3x and if the clothes still isn't leveled, it will show an UB code where the clothes will physically need to be rearranged in the drum. I had to rearrange my clothes over 10x sometimes this goes into the next day because I give up. The machine doesn't have any mechanical issues etc- I ran all the troubleshooting to make sure. It just doesn't perform well down the line. I do not overpack the washer, the floor is leveled, and still when it gets to the spin cycle, it makes the banging noises and I have to intervene. I even went as far as removing the clothes and positioning them evenly in the drum and still it shows a UR code that ultimately goes to a UB code. DO NOT BUY! This washer will not last past 5 years- especially if you have a family where washing clothes may occur about 3x a week.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, September 25, 2025
We make every effort to ensure your washing machine operates at its best, BillieJean. Let's take care of this. To rectify the error codes showing in your washer, please click the links and hyperlinks and watch the embedded video (if available) for tips. The washing machine displays an error code (See the Ur and Ub error): https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150837399 to help our team locate your information. Have a great day. -John
Samsung washing machine spins poorly (See steps A, B, E, and F): https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide the reference number 1150837399 to help our team locate your information. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible quality
on November 24, 2024
Posted by: CubsDaBear
Complete garbage. Never building Samsung appliances again. Stick to phones and TVs
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, November 25, 2024
Hi there,
We can feel your frustration with this washer. We are here to help you with it.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147732851), to help our team pull up your information.
Have a great day!
^Rodel
We can feel your frustration with this washer. We are here to help you with it.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147732851), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
5
Washer of a lifetime
on July 20, 2025
Posted by: Nsteel30
from Earleville
[This review was collected as part of a promotion.] Runs like Usain Bolt, spins like Tanya Harding, drains like a dementor.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great future and I can use my WIFI to start the l
on August 3, 2025
Posted by: Georgie
from Phoenix, AZ
[This review was collected as part of a promotion.] Excellent washer this is my 2nd one that I bought. Many new futures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable, Quiet, and Powerful – Great Washer!
on August 5, 2025
Posted by: Samsung23
[This review was collected as part of a promotion.] I’ve been using the Samsung Top Load Washer for a few days now, and I couldn't be happier with the performance. It’s a solid, efficient machine that gets the job done with minimal fuss.
First off, the capacity is excellent. I can fit large loads — including bulky items like comforters and towels — and everything still comes out clean and fresh. It’s perfect for families or anyone who wants to cut down on the number of loads.
The top load design is super convenient, especially for those who prefer not to bend over as much. The controls are user-friendly with clearly labeled cycles, and there’s a good variety of wash settings, including quick wash, heavy-duty, bedding, and delicate.
One of my favorite features is how quiet it runs. Even during the spin cycle, there’s minimal vibration or noise, which is impressive for a washer in this price range. It also uses less water and energy than my previous machine, which is a nice bonus on the utility bill.
The build quality feels solid, and the modern design fits nicely with my laundry room setup. Plus, the self-cleaning cycle helps keep the drum fresh without needing a lot of maintenance.
Overall, this Samsung washer is a fantastic value. If you're looking for a dependable top-load washer with great performance and smart features, I highly recommend this one!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 25, 2025
Posted by: Samsung
from Florida
[This review was collected as part of a promotion.] This is a really great washer. It’s huge. I can’t believe how much I can wash at the time. I really like the smart app on my phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US