Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.8
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
243
4 Stars
41
3 Stars
4
2 Stars
1
1 Star
5
98%of customers recommend this product.
(
233 out of
237)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
5
Great features
on June 28, 2025
Posted by: Unicorn 65
from Green Level, NC
[This review was collected as part of a promotion.] Great capacity for my large blankets And I love the features it has
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Frustrated
on June 29, 2025
Posted by: LAgirl
from Los Angeles
[This review was collected as part of a promotion.] Very deep drum without agitator makes it hard to balance load. The washer got error and stopped. Couldn’t just continue spin cycle rebalancing clothes after error occurred.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy SEA Care, June 30, 2025
Hello there,
We want to ensure that your washer is working optimally. Let's help you out.
Please refer to the resources below to address your washer's concerns. Click the links and the hyperlinks and watch the embedded video for tips.
Samsung washing machine spins poorly (See steps A, B, E, and F):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
The washing machine displays an error code (Please choose the error code that you are seeing in your washer):
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1149793163 to help our team locate your information when you message us.
Have a great day.
-John
We want to ensure that your washer is working optimally. Let's help you out.
Please refer to the resources below to address your washer's concerns. Click the links and the hyperlinks and watch the embedded video for tips.
Samsung washing machine spins poorly (See steps A, B, E, and F):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
The washing machine displays an error code (Please choose the error code that you are seeing in your washer):
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1149793163 to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung
on June 29, 2025
Posted by: Missy
from Madisonville, TN
[This review was collected as part of a promotion.] Love this washer. It's hard finding a good washer now days but thrilled with the agitator and stainless steel tub. My clothes are cleaner now. Very happy with the Samsung and love all the options on the display.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Smart Samsung Washer!
on June 29, 2025
Posted by: Angela
from Knoxville Tennessee
[This review was collected as part of a promotion.] Brushed black Samsung washer with smart features is very nice! I like the built in water faucet. The slow closing, glass lid allows you to see inside. I wish it was like the prior model that starts with your previous settings. This model always starts with hot water. Cycles too long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The rinse and spin cycle.
on June 30, 2025
Posted by: Thecleaninglady2
from Philadelphia
[This review was collected as part of a promotion.] Love this wash my laundry smells fresh and feels really clean. I like that is has just a rinse and spin cycle and it is very quiet. VERY HAPPY 😊
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
First samsung washing machine
on June 30, 2025
Posted by: Rrrb53
from Lake City Florida
[This review was collected as part of a promotion.] Purchased this item to replace a washing machine from a different brand that was less then a year an half old,with 4 out of service issues.this product has a very large drum for holding items and it's up higher which is a very good feature.Controls take a few usages to become familiar with,an the wash cycles seem to be faster then the washing machine it replaced,looking forward for many years or usage out of this unit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 30, 2025
Posted by: Kathie
from Rochester, NY
[This review was collected as part of a promotion.] Love it. Hold large amts with clean results, which results in less load water saver. Quiet and efficient
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 30, 2025
Posted by: New homeowner
from Bakersfield
[This review was collected as part of a promotion.] I love how this looks soo nice and works great! Definitely a great household help
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US