Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.7
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
128
4 Stars
23
3 Stars
3
2 Stars
1
1 Star
4
98%of customers recommend this product.
(
123 out of
126)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
5
Large capacity
on June 26, 2025
Posted by: JessicaH
from Texas
[This review was collected as part of a promotion.] Old Samsung washer went out so I got a new one. Only had this one about a month but it works great for my family of 6. The tub is very large which is great. There are so many different wash settings. I also love the delayed start, so I can set a load to be done right when I wake in the morning.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung
on June 27, 2025
Posted by: Karmen
from Philadelphia pa
[This review was collected as part of a promotion.] I love the way it washes my clothes and the dryer as well the advantages of using a app and know when my load is done is the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What n upgrade!
on June 27, 2025
Posted by: TJ the Laundry Queen
from Dallas GA
[This review was collected as part of a promotion.] Just got today and I’ve done 5 loads. This holds so much! I can’t wait to wash my bedspreads in it. It’s really quiet compared to others I have had. I love that you can connect the app and get a text when your load is finished. I wouldn’t recommend for short people as it would be hard to get clothes out. I’m 5’6” and it’s deep for me. I love the see through lid that soft closes. It has a pause if you need to add clothes after starting. Spins out water super well so clothes take less time to dry. So far I would highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Washer!!!
on June 27, 2025
Posted by: neckra
[This review was collected as part of a promotion.] The washer is very easy to use and the app setup was simple and took less than 5mins. So far this washer was worth every penny.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 28, 2025
Posted by: Unicorn 65
from Green Level, NC
[This review was collected as part of a promotion.] Great capacity for my large blankets And I love the features it has
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Frustrated
on June 29, 2025
Posted by: LAgirl
from Los Angeles
[This review was collected as part of a promotion.] Very deep drum without agitator makes it hard to balance load. The washer got error and stopped. Couldn’t just continue spin cycle rebalancing clothes after error occurred.
Features
4
Performance
3
Design
4
Value
3
Response from Samsung USBy SEA Care, June 30, 2025
Hello there,
We want to ensure that your washer is working optimally. Let's help you out.
Please refer to the resources below to address your washer's concerns. Click the links and the hyperlinks and watch the embedded video for tips.
Samsung washing machine spins poorly (See steps A, B, E, and F):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
The washing machine displays an error code (Please choose the error code that you are seeing in your washer):
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1149793163 to help our team locate your information when you message us.
Have a great day.
-John
We want to ensure that your washer is working optimally. Let's help you out.
Please refer to the resources below to address your washer's concerns. Click the links and the hyperlinks and watch the embedded video for tips.
Samsung washing machine spins poorly (See steps A, B, E, and F):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
The washing machine displays an error code (Please choose the error code that you are seeing in your washer):
https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1149793163 to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Samsung
on June 29, 2025
Posted by: Missy
from Madisonville, TN
[This review was collected as part of a promotion.] Love this washer. It's hard finding a good washer now days but thrilled with the agitator and stainless steel tub. My clothes are cleaner now. Very happy with the Samsung and love all the options on the display.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Smart Samsung Washer!
on June 29, 2025
Posted by: Angela
from Knoxville Tennessee
[This review was collected as part of a promotion.] Brushed black Samsung washer with smart features is very nice! I like the built in water faucet. The slow closing, glass lid allows you to see inside. I wish it was like the prior model that starts with your previous settings. This model always starts with hot water. Cycles too long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US