Customer reviews from Samsung US
Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Average customer rating
4.8
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
243
4 Stars
41
3 Stars
4
2 Stars
1
1 Star
5
98%of customers recommend this product.
(
233 out of
237)
Customer Reviews for Samsung - 5.1 Cu. Ft. High-Efficiency Smart Top Load Washer with ActiveWave Agitator - White
Customer Rating
5
Good basic washer
on June 18, 2025
Posted by: Samsungfan
[This review was collected as part of a promotion.] Bought this when my whirlpool broke overall it gets the job done at an affordable price. Install was quick and included as well.
Written by a customer while visiting Samsung US
Customer Rating
3
Convenient reminder messages
on June 18, 2025
Posted by: JNP12
from Palm Bay,FL
[This review was collected as part of a promotion.] Upgrade from a front loader to this washing machine.
Pros: Convenient messages sent to phone when the washer is completed.
Great size to hold loads.
Self cleaning mode is a nice feature.
Cons: Wish you could change the temp and time features more easliy,but maybe need to read up some more to figure it out.
Sometimes it doesn't complete the cycle and shows as done,but no rinse cycle was performed.
Pros: Convenient messages sent to phone when the washer is completed.
Great size to hold loads.
Self cleaning mode is a nice feature.
Cons: Wish you could change the temp and time features more easliy,but maybe need to read up some more to figure it out.
Sometimes it doesn't complete the cycle and shows as done,but no rinse cycle was performed.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Response from Samsung USBy Ricardo, Samsung Care, June 20, 2025
Greetings,
We understand how important it is to have a fully functional washer at home. Let us help.
Here is a link for troubleshooting steps for your washer that doesn't complete a cycle; kindly click the embedded words.
Samsung washing machine spins poorly.
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
The link below will help you completes a cycle. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149662882) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a fully functional washer at home. Let us help.
Here is a link for troubleshooting steps for your washer that doesn't complete a cycle; kindly click the embedded words.
Samsung washing machine spins poorly.
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
The link below will help you completes a cycle. Learn more by checking the hyperlinks. In the event that the steps did not resolve your concern, please select "No" to move to the next steps.
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149662882) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Great Washer with Issues
on June 18, 2025
Posted by: Anon
from Texas
[This review was collected as part of a promotion.] Everything about this washer is amazing. The only issue is some loads aren’t spun correctly in the end which results with an error message which happens a little too often for my liking. I’ll press resume and the time will increase but results are the same so I’m just wasting water and time. Rinse & spin function doesn’t always work correctly too.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic machine
on June 18, 2025
Posted by: cheforf2000
from Pennsville, New Jersey
[This review was collected as part of a promotion.] Best machine that I ever used. Quick, quiet and simple but elegant
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So many more features.
on June 18, 2025
Posted by: Socorro
from Dallas, GA
[This review was collected as part of a promotion.] My new washing machine does a wonderful job of cleaning my clothes. I love that it has the deep fill feature. It's also very quiet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Gets the Job done
on June 19, 2025
Posted by: rrod
[This review was collected as part of a promotion.] Ascetically pleasing. Does what it's supposed to do
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Gorgeous washer !
on June 23, 2025
Posted by: Laundryqueen
from Missouri
[This review was collected as part of a promotion.] Beautiful machine ..just started my first load ..easy to use panel
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast and quite
on June 25, 2025
Posted by: Tnol
from Mckenzie, Tennessee
[This review was collected as part of a promotion.] Quite and really load efficient! Great looking and cycles really smooth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US