We'd like to assist with the controls and provide instructions for resetting the clock. For setting the clock, you will want to press and hold down "0" on the number pad for 2-3 seconds. The display will then flash, allowing you to enter in the desired time. After the time is set, you will then press "Start" to save this. We recommend checking out page 12 and 13 in the user manual to view more information about the controls. For assistance with connecting to the SmartHQ app and your network, we recommend contacting our connected home support team at 1-800-220-6899.

We'd like to provide information on maintaining your range's cooktop and the preheat time length. To maintain and protect the surface of your glass cooktop, you'll want to regularly use ceramic cooktop cleaner to help keep the cooktop looking new. Be sure to only use a paper towel or non-scratch cleaning pad when cleaning the cooktop surface. You can find additional information on cleaning the cooktop here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16244
This range comes with the Fast Preheat feature. With Fast Preheat, your range can take 7 to 10 minutes to preheat. If your range takes longer than normal to preheat, you can click here to review additional information on the different factors that affect the length of the preheat time: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16540

Thank you for reaching out to us about your new range. We want to help you with the door not closing all the way along with the cooking height and the venting.

The distance between the bottom of the leveling legs to the top surface of the cooktop glass is 36". The leveling leg adjustment is +.500" / -.250". So, the height variance of the range from the floor to the top of the glass cooktop (considering the min./max. settings for the legs during leveling) is 35-3/4" min. to 36-1/2" max.

The right rear burner is where the oven vents, so seeing smoke/steam coming from under the control panel is normal. Please take a look at this link regarding the gap you are seeing in your door. https://products.geappliances.com/appliance/gea-support-search-content?contentId=18191

We have a cooking guide on page 18 in your manual. When cooking steaks it is recommended to use Broil High and rack position 6. Here's a link to your manual: https://products-salsify.geappliances.com/image/upload/s--PkgVyVpP--/bf6b0c32b639c98fd27d18c7eb0b4a8abec66651.pdf We know once this is resolved you will enjoy your new range for many years to come.