Customer reviews from BISSELL Homecare
BISSELL - CrossWave All-in-One Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium & Cha Cha Lime Green accent
Average customer rating
4.1
(41 Reviews)
Rating breakdown 41 reviews
5 Stars
27
4 Stars
3
3 Stars
4
2 Stars
3
1 Star
4
76%of customers recommend this product.
(
29 out of
38)
Customer Reviews for BISSELL - CrossWave All-in-One Multi-Surface Wet Dry Upright Vacuum - Molded White, Titanium & Cha Cha Lime Green accent
Customer Rating
1
False advertising!! Almost blew up on me.
on January 8, 2026
Posted by: Jourdan
Gender:Female
This is completely false advertising. I have had this vacuum for 2 months and it has NEVER done what it is advertised to do. Today it started smoking and almost blew up before i quickly unplugged it. Don’t waste your money!
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, January 9, 2026
Jourdan, we’re very sorry to hear about your experience with the CrossWave® Performance Bundle. Smoking or overheating is not normal, and we want to make this right. Please unplug the machine and contact our team at support.bissell.com so we can troubleshoot and review your options. Thank you for sharing this feedback—it helps us improve.
Written by a customer while visiting BISSELL Homecare
Posted by: Kathy
from FL
Verified Purchase:Yes
The Crosswave Turbo wet/dry vacuum woks wonderful, I would recommend it.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Posted by: BobbiJo
from IL
Gender:Female
Verified Purchase:Yes
It's a neat little scrubber, have used it a few times and each time the dirty water seeps out the side of machine. Have checked to make sure everything is secure as it should be. The tray where you can clean the brush is flimsy, should have been made with different design. Liquid goes all over floor if you fill it to the max button. It doesn't really clean the brush. Wish I had just bought something else. Not satisfied with this one. Been Bissell buyer for years
No, I would not recommend this to a friend.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, January 26, 2026
Hi BobbiJo, we’re sorry to hear about the leaking and brush‑cleaning issues with your CrossWave Turbo, especially as a longtime BISSELL user. The dirty water seepage and tray concerns aren’t the experience we want for you, and our team would like to take a closer look to help. Please reach out to us anytime at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: Cleaner
Gender:Female
Verified Purchase:Yes
Perfect machine to clean all floors; wood, tile, etc
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare
Customer Rating
4
Crossover
on February 13, 2026
Posted by: Blondi
from Scranton, pa
Gender:Female
I use my Bissell to clean carpets and my hardwood floors. It works really well the only drawback is cleaning out the dirty water reservoir and filter. Cleaning the dirty water reservoir is gross you have to drain out the dirty liquid first in the sink then shake out the debri into your garbage can. It's nasty and smells bad.
I would recommend this to a friend!
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, February 16, 2026
Hi Blondi, thanks for sharing your experience with the CrossWave® Performance Exclusive Bundle. We’re glad it’s working well on your carpets and hardwood floors, and we appreciate your note about cleaning the dirty water reservoir. If you’d like tips to make emptying and rinsing the tank a bit easier, our Consumer Care team is happy to help at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: Adi
from Indiana
Gender:Female
Verified Purchase:Yes
I used this once and returned it. I have a large house with kids and animals. This won't do what I need it to do for the price. I'm sure it would work great for a less messy household, just not for me.
I would recommend this to a friend!
Response from BISSELL HomecareBy Will, BISSELL Consumer Care, March 5, 2026
Thanks for giving the CrossWave® Turbo a try and for sharing your experience. Your feedback helps us improve, and we appreciate you giving it a shot. If you’d like help finding a BISSELL machine better suited for larger, messier spaces, we’re always here at support.bissell.com.
Written by a customer while visiting BISSELL Homecare
Posted by: KatMo
Gender:Female
Verified Purchase:Yes
I had used a CrossWave® Turbo Hard Floor and Area Rug Wet Dry Vac and really liked it so when it stopped working after years of service I bought another. Unfortunately, after just three uses it was rendered inoperable by the little plastic suction barrier, that was held on with three tiny screws, it broke.
Response from BISSELL HomecareBy Janelle McFarlane, BISSELL Consumer Care, March 16, 2026
We’re sorry to hear your new CrossWave® Turbo stopped working so quickly, especially after having a great experience with your previous one. The suction barrier shouldn’t break like that, and we’d like to help make this right. Please reach out to us at support.bissell.com so we can look into replacement options.
Written by a customer while visiting BISSELL Homecare
Posted by: Anonymous
Gender:Female
Verified Purchase:Yes
I like my new floor cleaner. I am impressed by how well it picks up the water, is light weight and easy to use. I also have the area rug attachment and it works as expected. I do wish that the hard floor cleaning roller had more "scrubbers" on it though as I have to hand clean some spills, etc. I also have the "Bissell Little Green Machine and have used it for many years and I love it.
I would recommend this to a friend!
Written by a customer while visiting BISSELL Homecare