Customer reviews from worx.com
WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Average customer rating
4.1
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
143
4 Stars
52
3 Stars
21
2 Stars
12
1 Star
22
79%of customers recommend this product.
(
175 out of
222)
Customer Reviews for WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Customer Rating
3
When it works, it works, having trouble turn it on
on February 23, 2023
Posted by: rossz
from Minneapolis, MN
Gender:Male
I just want to list want is troubling me. Fully charged battery, after 3-5 minutes working, it is hard to turn it on or show down once it hits the snow even though battery indicator still has 3 bars. Frustrated when this happens.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 27, 2023
Hello Valued Customer! Thank you for taking the time to share your experience with us. We would like to learn more about the trouble you are having with your tools and provide you with a solution. I have emailed you offline for more information regarding this matter.
Written by a customer while visiting worx.com
Customer Rating
3
Needs to be a little tougher.
on February 12, 2025
Posted by: KSSnow
[This review was collected as part of a promotion.] I’ve had this a few seasons now. Works well for a battery operated snow blower. The snow can sometimes be too heavy or deep for it but we have short season. The shoot could be tougher. This hole was created by an ice chunk. I don’t know if I can get a replacement
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, February 14, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The chute is available as a replacment part! Please email us at worx@positecgroup.com to advise us of the part you need and we will be happy to help you order it!
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The chute is available as a replacment part! Please email us at worx@positecgroup.com to advise us of the part you need and we will be happy to help you order it!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Chute issues
on February 15, 2025
Posted by: Ca86
from Walworth county WI
Gender:Male
Works well till the chute gears break. The main gear is small and cheap. It broke and unable to turn the snow chute. No parts list to order a new one. Disappointed. Check chute before running after sitting in the cold.
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, February 20, 2025
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Good for Light Snow
on February 16, 2025
Posted by: Chasman
from Danvers MA
Gender:Male
I live in New England and bought this primarily for my front walkway which it handles fine. However, if there is a heavy or wet snowfall over 4 inches its really can't do the job and the batteries die quickly. Even in lighter snow, I literally have to push the snow wheels off the ground to clean down to the pavement. It would be nice if Worx came out with an equivalent to the EGO Power+ 24" or 28" snowblower for us northern climate dwellers.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, February 20, 2025
Hello Valued Customer!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com
Customer Rating
1
Didn’t work well.
on February 26, 2025
Posted by: Anonymous
from Missouri
Gender:Male
We have almost bought Worx equipment but no happy this time. Snow blower is crap. Doesn’t pick up snow. More headache than it’s worth.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, March 5, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting steps. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting steps. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
"Great Service"
on February 19, 2021
Posted by: Rob5
from Hagerstown Md
Gender:Male
I would like to Thank WORX and Mr. Mills from their problem solution dept. I posted a review a few weeks ago as "Very Disappointed" with the snow blower I purchased. Mr. Mills responded immediately to see what could be done. Not expecting such a terrific gesture, I received an e-mail letting me know there was a new snow blower on it's way and a pre paid label to return my product. I just finished using my new blower in about six inches of snow and it works Great just like all the other WORX tools I have purchased. Thank you for your exceptional customer service and restoring my faith in a good quality company!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 22, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Snow Blower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
I was blown away just like the snow!
on February 21, 2021
Posted by: Zack P VO
from Rockford IL
Gender:Male
[This review was collected as part of a promotion.] I have purchased numerous WORX tools over the years. I somehow didn't even know that a battery powered snow thrower was part if the line or even existed until recently. I didn't worry about it because a neighbor had been doing snow removal for me because he seemed to enjoy it. That recently stopped so I decided to see if WORX had such a device. I was pleasantly surprised to see it and purchased it right away.
Although I've been happy with all my WORX tools, I was skeptical about the ability of a battery powered device to work well on the heavy Mid-Western snow we get here.
I got it just as we had record breaking snowfalls so I knew it would be a great time to try it. I was absolutely shocked at how well this thing works, even in snow as deep as the thrower is tall!
I even had to use it days later to help get aneighbor's van out of being stuck in snow mound.
It is worth every penny!
Although I've been happy with all my WORX tools, I was skeptical about the ability of a battery powered device to work well on the heavy Mid-Western snow we get here.
I got it just as we had record breaking snowfalls so I knew it would be a great time to try it. I was absolutely shocked at how well this thing works, even in snow as deep as the thrower is tall!
I even had to use it days later to help get aneighbor's van out of being stuck in snow mound.
It is worth every penny!
Response from worx.comBy Brianna H, Customer Experience, February 22, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Snow Blower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
Worx comes through again
on March 2, 2021
Posted by: Anonymous
from Telford, PA
Gender:Male
After shoveling 2 rounds of snow, I considered a snow blower. I’m no good with gas engine maintenance so that was out. A neighbor let me borrow their corded electric unit and it was ok, but that cord...ugh! So I turned to Worx. All of my lawn care equipment (mower, trimmer, leaf vac, blower) are all Worx, so I have experience. I ordered the snow blower, got it a few days later, and used in the next 2 rounds of snow. I am so pleased with it. It handled several inches of snow better than the corded model I borrowed. The batteries lasted more than long enough to do my driveway and sidewalk as well as the sidewalks of several neighbors. I have my batteries from my mower so having backup and rotating them is a big advantage. The unit is light weight and easy to use and maneuver. Feedback for improvements would be wider turning radius of ejector chute. It only goes 180...needs to go a bit beyond that left and right). Also, easier battery removal. There’s no spring eject assist like on the mower so new batteries are difficult to get out. My older batteries worked better so maybe it just needs to be used a bit more. Overall, very happy with Worx products.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 3, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Snow Blower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com