Customer reviews from worx.com
WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Average customer rating
4.1
(255 Reviews)
Rating breakdown 255 reviews
5 Stars
145
4 Stars
54
3 Stars
21
2 Stars
12
1 Star
23
79%of customers recommend this product.
(
178 out of
226)
Customer Reviews for WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Customer Rating
2
Handle too Short
on January 9, 2024
Posted by: Durban
from Chicago
Gender:Male
I’m a big fan of Worx products so I bought their snowblower a little over a month ago in anticipation of a Chicago Winter. Just tried it on a thin, but wet snow. The battery lasted long enough to clear my short 2car garage driveway, corner lot sidewalk and my neighbors short driver with charge to spare. It threw the wet snow better when the chute was straight as opposed to a 90 degree angle. I’m sure it would perform well in dry light snow. I’m not going to find out though because the handle is too short. My back killed after using it and the handle is extended as far as it can go. I gave it to my 5’2” daughter because it should fit her height. But not designed for a 6’ tall person.
No, I would not recommend this to a friend.
Response from worx.comBy Melissa R., Customer Experience, January 11, 2024
Hello Valued customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Just stopped working first time using
on January 30, 2025
Posted by: Billanas23
from Farmingdale New York
Gender:Male
Hey all
First snow storm of the season and was so happy to use my machine didn’t get halfway down the driveway it stopped and hasn’t worked since. Batteries fully charged machine is brand new lights go on but auger doesn’t spin
So disappointing
First snow storm of the season and was so happy to use my machine didn’t get halfway down the driveway it stopped and hasn’t worked since. Batteries fully charged machine is brand new lights go on but auger doesn’t spin
So disappointing
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, January 31, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 5-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 5-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
mistake
on April 2, 2023
Posted by: methree
If you live in an area that has snow, don't buy.
No, I would not recommend this to a friend.
Response from worx.comBy Cas Stanley, Customer Experience, April 4, 2023
Hello there! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. I have reached out to you privately to assist you with your concerns.
If you have any other questions, please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
If you have any other questions, please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
2
40 v power share 20 inch snow blower
on February 4, 2023
Posted by: glenngi
from Milwaukee WI
Gender:Male
I just bought this blower, and have not used it yet. The discharge chute is very hard to rotate with the crank. That feature is specifically the reason my wife wanted this blower, but it is disappointing not having this work well. Does anyone have this problem, or a way to correct it?
Response from worx.comBy Jeakia Crawford, Customer Experience , February 8, 2023
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. You will need to make sure the chute's arrows are lined up upon initial install. Also, be sure that the cotter pin is secured at the bottom of the turn wand. -JeakiaC.
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. You will need to make sure the chute's arrows are lined up upon initial install. Also, be sure that the cotter pin is secured at the bottom of the turn wand. -JeakiaC.
Written by a customer while visiting worx.com
Customer Rating
5
Works Great!
on March 5, 2021
Posted by: Uncled
from Pennsylvania
Gender:Male
So far I have only used this on 4-6 inches of snow. works great on dry fluffy snow-wet snow gives this blower a bit of a challenge and batteries do not last as long in wet heavy snow. All in all this blower does a great job for it's size and is very easy to assemble and operate.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 10, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Snow Blower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
3
Needs to be a little tougher.
on February 12, 2025
Posted by: KSSnow
[This review was collected as part of a promotion.] I’ve had this a few seasons now. Works well for a battery operated snow blower. The snow can sometimes be too heavy or deep for it but we have short season. The shoot could be tougher. This hole was created by an ice chunk. I don’t know if I can get a replacement
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, February 14, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The chute is available as a replacment part! Please email us at worx@positecgroup.com to advise us of the part you need and we will be happy to help you order it!
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The chute is available as a replacment part! Please email us at worx@positecgroup.com to advise us of the part you need and we will be happy to help you order it!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
3
Chute issues
on February 15, 2025
Posted by: Ca86
from Walworth county WI
Gender:Male
Works well till the chute gears break. The main gear is small and cheap. It broke and unable to turn the snow chute. No parts list to order a new one. Disappointed. Check chute before running after sitting in the cold.
I would recommend this to a friend!
Response from worx.comBy WORX Customer Service, February 20, 2025
Hello Valued Customer!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Good for Light Snow
on February 16, 2025
Posted by: Chasman
from Danvers MA
Gender:Male
I live in New England and bought this primarily for my front walkway which it handles fine. However, if there is a heavy or wet snowfall over 4 inches its really can't do the job and the batteries die quickly. Even in lighter snow, I literally have to push the snow wheels off the ground to clean down to the pavement. It would be nice if Worx came out with an equivalent to the EGO Power+ 24" or 28" snowblower for us northern climate dwellers.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, February 20, 2025
Hello Valued Customer!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Thank you for taking the time to share your experience and review! If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing WORX tools!
Written by a customer while visiting worx.com