Customer reviews from worx.com
WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Average customer rating
4.1
(262 Reviews)
Rating breakdown 262 reviews
5 Stars
146
4 Stars
57
3 Stars
22
2 Stars
12
1 Star
25
78%of customers recommend this product.
(
179 out of
229)
Customer Reviews for WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Customer Rating
1
WORX - Poor
on February 13, 2022
Posted by: Ohio CAT
from Ohio
Gender:Female
[This review was collected as part of a promotion.] I love WORX products, but the 40V Cordless Snow Blower did NOT work for us as described. Fully Charged (three lights on battery) works well on 3 inches of snow. As soon as the batteries drop to two lights, it will not stay running. This is NOT self propelled for those wondering.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , February 15, 2022
Hello! We are always open to learning more about where we can improve. Your WORX experience helps us grow with your lawn, garden, and DIY needs.
Written by a customer while visiting worx.com
Customer Rating
3
battery life is not very impressive unfortunately
on January 7, 2022
Posted by: JeffC1234
from Rhode Island
Gender:Male
I am a big fan of Work and own several of their products. I figured I would give this snow blower a try. Used it today for the 1st time with about 6 inches of snow. It moved the snow ok but almost immediately the battery level decreased a bar. Right then I knew I was likely in trouble with this product. The battery did not last even close to the manufacturers estimated amount and died within 15 minutes of use. If that's the battery life that can be expected then Worx should include 2 sets of batteries. With only one set this unit can barely handle the smallest of jobs. Other issues is the Chute is not easy to move subtly and the batteries are a bit difficult to remove. Those minor issues I can deal with but the battery life is a deal breaker for me.
No, I would not recommend this to a friend.
Response from worx.comBy Heaven Johnson , Customer Experience , January 11, 2022
Hello, thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Blowers use more power and will deplete the battery's power more quickly. For added runtime, we recommend purchasing an additional battery to assist with tackling larger tasks. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Can't finish the job
on February 3, 2022
Posted by: Akron Ohio
from Akron, OH
Gender:Male
[This review was collected as part of a promotion.] Used my new show thrower for the first time today. Huge Akron, OH snow storm and I could only do half my driveway before the batteries died. 25-30 run time. Very disappointed!!
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 4, 2022
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Easy handling
on January 30, 2021
Posted by: Dunskter
from Connecticut
Gender:Female
[This review was collected as part of a promotion.] Bought this about a month ago and was waiting for snow! Finally got 5" of snow and was able to use my new toy. Worked beautifully. Easy to manipulate around my double driveway. Had to recharge before I could finish but saved me from shoveling. Very pleased. Enhanced should be bigger wheels and self propelled.
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, February 2, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Snow Blower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Absolute waste of money and time
on January 12, 2025
Posted by: Thomas Woodson
from Northern MN
Right out of the box, fresh batteries, and this thing bogs down and quits working the second it touches 4 inch of the driest snow I've ever seen. Forget about anything even mildly wet. How this thing has average reviews 4+ boggles the mind. I'd rather clean my driveway with a wet mop than try to use this absolute piece of landfill fodder again.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, January 13, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
2
Handle too Short
on January 9, 2024
Posted by: Durban
from Chicago
Gender:Male
I’m a big fan of Worx products so I bought their snowblower a little over a month ago in anticipation of a Chicago Winter. Just tried it on a thin, but wet snow. The battery lasted long enough to clear my short 2car garage driveway, corner lot sidewalk and my neighbors short driver with charge to spare. It threw the wet snow better when the chute was straight as opposed to a 90 degree angle. I’m sure it would perform well in dry light snow. I’m not going to find out though because the handle is too short. My back killed after using it and the handle is extended as far as it can go. I gave it to my 5’2” daughter because it should fit her height. But not designed for a 6’ tall person.
No, I would not recommend this to a friend.
Response from worx.comBy Melissa R., Customer Experience, January 11, 2024
Hello Valued customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Poor quality
on December 21, 2024
Posted by: Shutterbug312
from Northern Illinois
Gender:Male
Unfortunately, I was very disappointed in this product. It's all plastic and when using it that fact is VERY obvious! It feels like it could fall apart at any moment. I tried it first with 2" of snow and it just stopped every a few minutes. I had to constantly lean it back and manually turn the auger to clear it so it would start again. I have other Worx products that I love but don't buy the snow blower it's a terrible product!!!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, December 27, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
1
Just stopped working first time using
on January 30, 2025
Posted by: Billanas23
from Farmingdale New York
Gender:Male
Hey all
First snow storm of the season and was so happy to use my machine didn’t get halfway down the driveway it stopped and hasn’t worked since. Batteries fully charged machine is brand new lights go on but auger doesn’t spin
So disappointing
First snow storm of the season and was so happy to use my machine didn’t get halfway down the driveway it stopped and hasn’t worked since. Batteries fully charged machine is brand new lights go on but auger doesn’t spin
So disappointing
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, January 31, 2025
Hello There!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 5-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 5-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com