Customer reviews from worx.com
WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Average customer rating
4.1
(250 Reviews)
Rating breakdown 250 reviews
5 Stars
143
4 Stars
52
3 Stars
21
2 Stars
12
1 Star
22
79%of customers recommend this product.
(
175 out of
222)
Customer Reviews for WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Customer Rating
1
Snow blower issues
on November 2, 2021
Posted by: verysad
from Iowa
Gender:Female
So I just want to let anyone looking to order the snow blower to be aware that before you put it together check all parts-yes all parts for I put mine together not knowing that one part came broken. I called and was told they would have the new part to me in about 2-3 weeks. Great right-NOT. I just received an email stating that I may have to return the whole snow blower-yes take it apart-box it then ship it back-then hope I get a new one before it snows. It's Nov 2nd-Not very happy. So disappointed in this that I am not sure if it's worth trying agian.
No, I would not recommend this to a friend.
Response from worx.comBy Portia M., Customer Experience, November 11, 2021
Thank you for sharing your feedback and review with us! You were asked to send back the entire machine so that we can send you a replacement one with all parts available and not broken. In this case, it will be easier to replace the entire machine, rather than have you wait 2-3 weeks for a single special part request. It is possible it was damaged while in transit, and we apologize it was delivered in this way. WORX tools are backed by a warranty, in which we stand behind. We are always happy to help! Please never hesitate to contact us directly with any questions or concerns. We can be reached at 1-866-354-9679 Monday - Friday 9 am to 6 pm EST!
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Do not buy.
on December 26, 2021
Posted by: Manitoba Whale
from Ontario, Canada
Bought 6 weeks ago. Used it once for 2 minutes then it stopped, never to run again. Only thing that works is the LED lights - for about 7 seconds. Extremely disappointed! Other Worx products have been great. I just don't get it.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , December 31, 2021
Hello there. It's unfortunate to learn that the snowblower stopped working. WORX tools are covered by a three year manufacturer’s warranty and it covers missing and malfunctioning parts. For warranty eligibility criteria and questions, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
1
An Ergonomic Nightmare
on February 2, 2022
Posted by: HeadKangaroo
from Toano, VA
Gender:Male
[This review was collected as part of a promotion.] I am 6'3". The handles are way too low, even while adjusted all the way up. I have to hunch way over to use it. Also, the lack of adjustable front wheels means that you CANNOT use this on an unpaved surface. It just turns into a tiller and eats the blades. So, unless you are not tall and only have a paved surface to blow, you should avoid this blower like the plague.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 3, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve.Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
1
Not A Wonderful Blower
on January 30, 2022
Posted by: MLNJ
from Central New Jersey
Gender:Female
I decided to purchase this blower as a second one to my Honda-Two Stage Gas Powered Machine, which is FANTASTIC, figuring it would be good for smaller jobs and less snow. I am NOT in ANY WAY comparing them with each other.
Today was my first time using the WORX machine, I I am EXTREMELY DISAPPOINTED. The snow was about 4ft. high; in some areas a little higher. This machine is NOT for serious snow, even at a 2ft height. I purchased 2 sets of batteries. They barely lasted 20 minutes, each set. I put the first set into the charger and after over an hour, they are still not charged. The machine cannot go through even 2ft of snow easily. Nothing like the WORX video illustrated! The snow does NOT always pour out of the chute, but seems to be coming out from the front of the machine. This was NOT worth the time it took me to put it together! Most probably, I am going to send it back depending upon the shipping cost. I will search for a better secondary machine.
Today was my first time using the WORX machine, I I am EXTREMELY DISAPPOINTED. The snow was about 4ft. high; in some areas a little higher. This machine is NOT for serious snow, even at a 2ft height. I purchased 2 sets of batteries. They barely lasted 20 minutes, each set. I put the first set into the charger and after over an hour, they are still not charged. The machine cannot go through even 2ft of snow easily. Nothing like the WORX video illustrated! The snow does NOT always pour out of the chute, but seems to be coming out from the front of the machine. This was NOT worth the time it took me to put it together! Most probably, I am going to send it back depending upon the shipping cost. I will search for a better secondary machine.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 1, 2022
Hello Valued Customer. It's unfortunate to learn that the snowblower fell below your purchase expectations. It is always best recommended to do snow blowing during or right after a snowfall for optimum performance. I have emailed you offline for more assistance regarding this matter. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Great inovation in snowthrowers
on December 20, 2020
Posted by: trainman1
from Byron Il
Gender:Male
[This review was collected as part of a promotion.] You don't have to mess with gasoline, mixing oil with the gasoline, and trying to get it started in a snow storm!! Just install the two batteries and go throw snow!!
Also it is very easy to assemble, about ten minutes!!
Also it is very easy to assemble, about ten minutes!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 30, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Snowblower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
2
Had for 2 years no snow
on January 6, 2025
Posted by: Zanny24
from Bethalto Illinois
Gender:Female
Well got 10 inches Battiers only last about 20 minutes did not handle the amount of snow we had
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, January 7, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. To allow your batteries to have a longer run time, we recommend to use the snow blower more frequently while it snows. This is so you can avoid any snow from packing down and becoming too dense as the more dense the snow is the more power it will take. However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. To allow your batteries to have a longer run time, we recommend to use the snow blower more frequently while it snows. This is so you can avoid any snow from packing down and becoming too dense as the more dense the snow is the more power it will take. However, if you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
1
Weak
on January 3, 2022
Posted by: Jim16564
from Chicago
Gender:Male
Bought snowblower because I already own Worx blower, edger, and lawn mower. 6 batteries. Chicago just got 3" of light snow on new years day. Fully charged 20V Pro 4Ah batteries lasted literally 5mins. Need to include 20V 6Ah batteries. Please respond, because I would like to return. Or get better batteries.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , January 7, 2022
Hello Valued Customer. It's unfortunate to learn that your snowblower is not running effectively. I have emailed offline regarding this matter. I look forward to your response and providing you with a solution.
Written by a customer while visiting worx.com
Customer Rating
5
Let it snow!
on January 4, 2022
Posted by: Sunshineworx
from Portage, WI
Gender:Female
I used for first time a week ago. Easy to operate. Great for women to handle. It did a great job. I need to learn to make better adjustments.
I would recommend this to a friend!
Written by a customer while visiting worx.com