Customer reviews from worx.com
WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Average customer rating
4.1
(242 Reviews)
Rating breakdown 242 reviews
5 Stars
138
4 Stars
50
3 Stars
21
2 Stars
11
1 Star
22
79%of customers recommend this product.
(
170 out of
216)
Customer Reviews for WORX - 40V 20" Cordless Snow Blower w/ Brushless Motor & Power Share WG471 (2 x 4.0 Ah Batteries & Fast Charger Included) - Black
Customer Rating
1
Not A Wonderful Blower
on January 30, 2022
Posted by: MLNJ
from Central New Jersey
Gender:Female
I decided to purchase this blower as a second one to my Honda-Two Stage Gas Powered Machine, which is FANTASTIC, figuring it would be good for smaller jobs and less snow. I am NOT in ANY WAY comparing them with each other.
Today was my first time using the WORX machine, I I am EXTREMELY DISAPPOINTED. The snow was about 4ft. high; in some areas a little higher. This machine is NOT for serious snow, even at a 2ft height. I purchased 2 sets of batteries. They barely lasted 20 minutes, each set. I put the first set into the charger and after over an hour, they are still not charged. The machine cannot go through even 2ft of snow easily. Nothing like the WORX video illustrated! The snow does NOT always pour out of the chute, but seems to be coming out from the front of the machine. This was NOT worth the time it took me to put it together! Most probably, I am going to send it back depending upon the shipping cost. I will search for a better secondary machine.
Today was my first time using the WORX machine, I I am EXTREMELY DISAPPOINTED. The snow was about 4ft. high; in some areas a little higher. This machine is NOT for serious snow, even at a 2ft height. I purchased 2 sets of batteries. They barely lasted 20 minutes, each set. I put the first set into the charger and after over an hour, they are still not charged. The machine cannot go through even 2ft of snow easily. Nothing like the WORX video illustrated! The snow does NOT always pour out of the chute, but seems to be coming out from the front of the machine. This was NOT worth the time it took me to put it together! Most probably, I am going to send it back depending upon the shipping cost. I will search for a better secondary machine.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , February 1, 2022
Hello Valued Customer. It's unfortunate to learn that the snowblower fell below your purchase expectations. It is always best recommended to do snow blowing during or right after a snowfall for optimum performance. I have emailed you offline for more assistance regarding this matter. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Great inovation in snowthrowers
on December 20, 2020
Posted by: trainman1
from Byron Il
Gender:Male
[This review was collected as part of a promotion.] You don't have to mess with gasoline, mixing oil with the gasoline, and trying to get it started in a snow storm!! Just install the two batteries and go throw snow!!
Also it is very easy to assemble, about ten minutes!!
Also it is very easy to assemble, about ten minutes!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, December 30, 2020
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Snowblower! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
1
Weak
on January 3, 2022
Posted by: Jim16564
from Chicago
Gender:Male
Bought snowblower because I already own Worx blower, edger, and lawn mower. 6 batteries. Chicago just got 3" of light snow on new years day. Fully charged 20V Pro 4Ah batteries lasted literally 5mins. Need to include 20V 6Ah batteries. Please respond, because I would like to return. Or get better batteries.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , January 7, 2022
Hello Valued Customer. It's unfortunate to learn that your snowblower is not running effectively. I have emailed offline regarding this matter. I look forward to your response and providing you with a solution.
Written by a customer while visiting worx.com
Customer Rating
5
Let it snow!
on January 4, 2022
Posted by: Sunshineworx
from Portage, WI
Gender:Female
I used for first time a week ago. Easy to operate. Great for women to handle. It did a great job. I need to learn to make better adjustments.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
on January 7, 2022
Posted by: vic723
Gender:Male
got it just before recent snow storm. I have a worx leaf blower and weed trimmer and I am very happy with them. not happy with snow blower. clogged constantly
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards , Customer Experience , January 11, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. It is recommended to snow blow during, or right after, the snow falls as the snow tends to harden and get icy over time. The snowblower will operate more efficiently during periods of “dry/fluffy” snow, rather than wet/heavy or icy snow. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
1
on January 29, 2022
Posted by: Dee30
from New Jersey
Gender:Female
I bought this snow blower a few weeks back haven’t needed to use it until now (1/29/2022). Batteries are fully charged, hold the handle and press the start button and nothing. It will not start. All this snow and no snow blower to use. Extremely disappointed at the moment. Not sure what to do at this point because customer service is closed on the weekends. Guess I’ll have to wait until Monday to reach out and shovel my driveway the old fashioned way.
Response from worx.comBy Destynee Edwards, Customer Experience , February 1, 2022
Thank you for sharing your experience and review! We greatly appreciate your honest feedback, as it gives us a better understanding of where we need to improve. We want to learn more about the specific issue you are experiencing to provide you with a solution. I have emailed you offline regarding this matter.
I look forward to speaking with you. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
I look forward to speaking with you. Should you have any additional questions or concerns, don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
Lifesaver machine!!
on December 29, 2021
Posted by: Smarie
from Montezuma, Iowa
Gender:Female
I bought this snow blower in December & have just gotten first snow of this season. This is working like a charm for me (I shoveled all last year & this machine is wonderful, easy start, easy to maneuver). I love my worx lawn mower & now I’m loving this snow blower too. My life will be so much nicer this year, thanks to this machine.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Works flawlessly
on January 2, 2022
Posted by: Dxf289
from Detroit MI
Gender:Male
Was simple to assemble and works much better than the corded snow broom.
I would recommend this to a friend!
Written by a customer while visiting worx.com