Customer reviews from worx.com
WORX - JAWSAW 20V 6" Cordless Plunging Chainsaw with Automatic Chain-Tensioning (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.7
(557 Reviews)
Rating breakdown 557 reviews
5 Stars
469
4 Stars
50
3 Stars
8
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
508 out of
538)
Customer Reviews for WORX - JAWSAW 20V 6" Cordless Plunging Chainsaw with Automatic Chain-Tensioning (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
2
Great concept
on April 15, 2022
Posted by: Steve on ES
from Grasonville
Gender:Male
I was tired of trying to get my old chain saw started. Stinky gas/oil mix. This new Jaw Saw is perfect for my semi-woodland property.
Safe and lightweight. The battery lasts surprisingly long.
Safe and lightweight. The battery lasts surprisingly long.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson, Customer Experience , April 19, 2022
Hello! We are thrilled to see that you're having a great Worx experience! Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
easy to use
on May 5, 2022
Posted by: MKLe
from maryland
Gender:Male
Bought this to help someone clear out some trees. cutting the trees into smaller pieces while on the ground was big plus that the person I was helping bought one.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Not great.
on May 7, 2022
Posted by: Xyzpart
from Cotopaxi, CO
Gender:Female
[This review was collected as part of a promotion.] This is not a great saw. Not good cutting power. Unwieldy and slow. Having to push the handle in to move the cutting blade is bothersome and hurts my elbow. My Ryobi electric jaw saw is hands down better than this worx saw in terms of design, ease of use, cutting power, and speed. I bought the worx saw for areas that I can’t reach with an extension cord.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , July 18, 2022
Hello Valued Customer! Thank you for taking the time to share your experience and review! It's unfortunate to learn that the Jawsaw fell below your purchase expectations. We appreciate you bringing this to our attention. Should you wish to leave us with additional feedback or have any questions. Please don't hesitate to contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
5
great swa
on June 13, 2022
Posted by: rc piolet
from Cleveland, Ohio
Gender:Male
[This review was collected as part of a promotion.] we bough this tool to trim some tree branches i was impress with how easy to use, also it handles those four inches with ease. now i wish i had order the extension for it at the same i will order the extension for it now
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome saw
on July 10, 2022
Posted by: BobfromTroy
from Brighton Michigan
Gender:Male
[This review was collected as part of a promotion.] I first saw the Jawsaw in a friend's pole barn in Northern Michigan. I bought one and it exceeds expectations.. I used it to cut firewood for my fire pit.. I liked it so much I bought a second one for a friend who burns wood in the winter. It's awesome.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Jaw is a great safety feature.
on August 30, 2022
Posted by: diaden2
from Newfileds, NH
Gender:Male
recent purchase. The chain keeps coming off. Haven't been able to use it even for a few cuts. I like the design and but is no use to me if the chain doesn't stay .! I won't recommend this product unless this is sorted out.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , August 30, 2022
Hello Valued Customer. Thank you for taking the time to share your experience and review. With the Worx chainsaw, you will experience the chain coming off with your first few uses. One way to help alleviate the issue is to take the bar and chain off of the tool, then reassemble it to make sure it is tightly in place. After you place the bar and chain on the tool, pull the bar outwards (away from the motor) and then start twisting the auto tension knob. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Written by a customer while visiting worx.com
Customer Rating
1
Difficult at best
on October 8, 2022
Posted by: Cutter902
from Chardon, OH
Gender:Female
[This review was collected as part of a promotion.] No matter how much you adjust the chain (to manual specs) it keeps jumping off the bar. You can get maybe 2-3 cuts in before you have to stop for 5 minutes to readjust. Definitely not worth the time involved. Still waiting on refund after 10 days.
No, I would not recommend this to a friend.
Response from worx.comBy Destynee Edwards, Customer Experience , October 11, 2022
Hello Valued Customer! It's unfortunate to learn that the Jawsaw fell below your purchase expectations. We greatly appreciate you taking the time out to share your experience. Please let us know if you have any further questions or concerns.
Written by a customer while visiting worx.com
Customer Rating
5
Easy to manage
on October 12, 2022
Posted by: Meganbrightstar
from Cheboygan mi
Gender:Female
I just got my jawsaw and am very happy with it- especially lightweight and easy to use. Love that the saw and chain are not exposed. My friends think it is awesome too!!
I would recommend this to a friend!
Written by a customer while visiting worx.com