Customer reviews from worx.com
WORX - JAWSAW 20V 6" Cordless Plunging Chainsaw with Automatic Chain-Tensioning (1 x 2.0 Ah Battery and 1 x Charger) - Black
Average customer rating
4.7
(557 Reviews)
Rating breakdown 557 reviews
5 Stars
469
4 Stars
50
3 Stars
8
2 Stars
9
1 Star
21
94%of customers recommend this product.
(
508 out of
538)
Customer Reviews for WORX - JAWSAW 20V 6" Cordless Plunging Chainsaw with Automatic Chain-Tensioning (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
1
Had problems twice with the handle and battery
on October 28, 2018
Posted by: suabdul
from Tylertown, MS
Gender:Female
[This review was collected as part of a promotion.] Bought several items from Worx. Love the concept of the jawsaw. Worked amazing while it worked. Bought mine in July 2018, broken (no electricity from battery) in Aug. Had another sent in Aug. Same problem by Oct 2018. No power from the handle to the saw itself. Tried 3 separate batteries so I know that it was not the battery. Same exact problem with the first one. I live in a rural area and have worked with saws and machines my whole like. All I want is to be able to cut debris without losing the connection between the battery in the handle and saw.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, October 31, 2018
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. We will pass this information along to our Quality Engineer. We'd like to have you return your JawSaw for testing. We will replace the JawSaw again to see if you are still running into the same issue. Please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great for simple yard clean-up
on November 5, 2018
Posted by: FlowerChic
Gender:Female
I have a tree that looses a few limbs per year. Previously, I used a hand saw to cut the limbs, but I'm so glad I bought the Jaw Saw. It is easy to use, lightweight, very quiet for a chainsaw, and doesn't make me feel unsafe about cutting limbs by myself.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
4
on January 1, 2019
Posted by: Jmc206
from Endicott NY
Gender:Male
[This review was collected as part of a promotion.] Bought a month ago just got around to use it. Chain wouldn’t stay on. Figured my issue, taken care of, worked at shop. I’ll be trying it myself soon.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Wish I didn't have to write this
on February 28, 2019
Posted by: cckiger
from Mariposa, CA
Gender:Female
When this is working I ABSOLUTELY LOVE this tool. My husband does as well. The first one we had worked great for quite some time but stopped working while still under warranty. The next one quit working a lot sooner and now that replacement is not working. The problems all relate to getting power from the battery to the saw. I don't know if the button stops working or what. We have 3 batteries so that is not the issue. Not sure what to do as we have come to depend on this for clearing up brush for fire safety. Disappointing as it is such a fantastic tool when operating.
No, I would not recommend this to a friend.
Response from worx.comBy Chanda K, Customer Experience, March 5, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 855-279-0505 Monday through Friday from 9 am until 6 pm EST and on Saturday from 8 am until 4 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Love the portability!
on April 22, 2019
Posted by: gyeoman
from Chattanooga
[This review was collected as part of a promotion.] Bought this a month ago and used it three times already to cut branches off tree and on the ground. It worked perfectly!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
It Worx! No it doesn’t. Quit after 3 uses.
on September 28, 2019
Posted by: Bunyan
from Uranus
Gender:Male
Love the concept. Something screwy with the electrics. Worked fine first time. Second time ok but a few “stutters” on pressing button. Third time it worked for a while then failed to fire. Now it is totally punked out. No go. Would love one that actually Worx.
No, I would not recommend this to a friend.
Response from worx.comBy Jasmine D, customer experience , October 1, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We apologize for any inconveniences you have been caused. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. An email will be sent to you in regards to this as well.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Powerful tool
on October 15, 2019
Posted by: Tool Doc
from Indiana
Gender:Male
[This review was collected as part of a promotion.] This is the best tool purchase I have made in a long time. What an innovative, easy-to-use, practical tool to own. Get one now!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great cordless tool.
on October 16, 2019
Posted by: Kerry in Sandy
from Sandy, Utah
Gender:Male
[This review was collected as part of a promotion.] I bought this about a month ago and have already used it extensively. I the ordered and received the extension pol. I will use it this weekend.
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , October 18, 2019
Thank you for sharing your experience and review! That is awesome! We are thrilled to hear you are enjoying the WORX 20 volt Power Share JawSaw! Thank you for choosing WORX you are greatly appreciated!
Written by a customer while visiting worx.com