Customer Reviews for WORX - JAWSAW 20V 6" Cordless Plunging Chainsaw with Automatic Chain-Tensioning (1 x 2.0 Ah Battery and 1 x Charger) - Black
Customer Rating
4
Mom is into this power tool!
on December 26, 2016
Posted by: sweede
from Indiana, United States
Gender:Male
My mother just bought some property with lots of trees around & wanted a product to keep the place looking neat. But, she wasn't thrilled with the thought of maintaining the place with a gas-powered chain saw since my dad passed. Enter the Jawsaw. It's light enough for her to operate without the headache of proper gas-oil mixtures or fouled plugs. It has enough punch take down branches & them trim them to use in her fireplace. A lot safer too. It was weird to see how much she liked it!
I like the unit though the battery does seem to lose power faster than I thought it would. I will have to go out and get a couple of back up batteries so I can get the job done rather than waiting for the batter to charge.
I bought this with pole. Received pole fine, but JawSaw came weeks later in a beat up box that had been opened and rummaged through. The battery is obviously used. Very very disappointed in shipping. Have to wait for fairer weather to try it. I would just like a customer service follow up call and return it for the NEW product that I paid for.
No, I would not recommend this to a friend.
Response from worx.comBy MauricioP, Customer Service, December 21, 2016
Thank you for your feedback. I apologize for the inconvenience this is causing you and for the condition in which you received the tool. If there is anything missing or you have problems with the tool, please don't hesitate to contact our customer service department and we will be glad to assist you.
I have used the saw four times now, and can truthfully say that it run on one battery for several hours without a recharge. have had a problem with the chain coming off two times, but I think it was my fault for not reading the directions. You know how men are!!!!!!!!!!!!! Not a big problem.
Not a real strong saw. Does seem to bog down with any pressure on the blade!
No, I would not recommend this to a friend.
Response from worx.comBy MauricioP, Customer Service, December 22, 2016
Thank you for the feedback. Please contact our customer service department either through the phone or the live chat link at the top of the page and we will be glad to troubleshoot this with you and help you get the best results out of the JawSaw.
This chain saw works beyond my expectations Battery has ample power and last as long as I care to cut. I feel it paid for Itself the 1st weekend I used it. A wonderful buy.
Bought for my husband a year ago. My family bought 5 acres on a river that had been neglected for more than a decade. I was in charge of cutting the wood going on the bonfire, worked like a charm.