Customer reviews from worx.com
WORX - 8 Amp 14" Electric Chainsaw with Tool-Free Chain-Tensioning - Black
Average customer rating
4.2
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
125
4 Stars
31
3 Stars
8
2 Stars
10
1 Star
19
83%of customers recommend this product.
(
154 out of
185)
Customer Reviews for WORX - 8 Amp 14" Electric Chainsaw with Tool-Free Chain-Tensioning - Black
Customer Rating
4
Electric saw
on January 27, 2021
Posted by: MacDougall
from Louisiana
Gender:Male
[This review was collected as part of a promotion.] Light weight, sturdy saw. Easy to work with. Good Price
Response from worx.comBy Heaven Johnson , Customer Experience, January 27, 2021
Hello! Thank you for taking the time to share your review. For customer service needs, please contact the Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We’d be more than happy to assist you.
Written by a customer while visiting worx.com
Customer Rating
4
Great for what I needed.
on May 27, 2021
Posted by: Buzzard 357
from Grand Forks, ND
Gender:Male
[This review was collected as part of a promotion.] For the price this worked great for my needs. I'm just cutting wood for the home fire pit and cutting branches off my trees. My only reason for the 4 stars was the chain stretched to max after cutting about 30-35 pieces of wood. Will need to see if i need to replace after cutting up some more wood. But all in all it's a worth the purchase.
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , May 28, 2021
Greetings! Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Should you have any additional questions or concerns, please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
on September 30, 2022
Posted by: Chadilac
from East Tennessee
Gender:Male
[This review was collected as part of a promotion.] I've used this same kind of saw for 8 years now every single day at a lumber company trimming lumber, 4×6, 6×6s nothing stops it. Great, great little saw. Easy to cut with one hand and catch what your cutting with the other.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Does exactly what I need
on November 9, 2022
Posted by: EditorAl
from Bethlehem, PA
Gender:Male
[This review was collected as part of a promotion.] I have had this for 5 years and it has taken down many limbs (tree limbs, that is!) and trees. I have also used it to divide up large stumps for further chopping and splitting. It is lightweight and easy to hold and maneuver, and easy to clean and maintain. Worx for me!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Small but powerful Chain Saw !!
on April 9, 2023
Posted by: PeterC
from Bethesda MD
Gender:Male
I was looking at the Portland and other 14" Electric Corded Chain Saws. I chose the Works because of the attractive price and features. I was able to put it together with no problems. Worked perfectly with the first use. Used this Worx Chain Saw for about 4-hours before stopping. Not one complaint !! I think I love this Chain Saw !!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
This a poor design
on January 11, 2024
Posted by: Shaggydoo
from Tool Texas
Gender:Male
Leaks out of the sight glass, pours out of the motor vents, and pours out of the bottom vents I know it's going to leak a little but this is ridiculous poor design all the way around can't get any help from the company talk to two people and then one place wanted to charge me a dollar to talk to a technician
No, I would not recommend this to a friend.
Response from worx.comBy Shay M., Customer Service, January 12, 2024
Thank you for sharing your experience and review! We are extremely grateful for your honest feedback, which assists us in identifying areas in which we can make further improvements. Before we can offer you a resolution, we would appreciate further information regarding the particular problem you are facing. Could you kindly compose an email to worxreview@positecgroup.com specifying the nature of the problem you are experiencing? We would be delighted to assist you.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Leaks Bar Oil Badly.
on April 6, 2024
Posted by: Sparkass
from Wisconsin
Gender:Male
I bought a 14" electric chainsaw a few weeks ago. On the plus side, it does work pretty well from a cutting standpoint. Surprisingly powerful and a good alternative to a petrol saw when you are working close to the house.
Unfortunately, the downside is it leaks bar oil like a sieve.
I did read a few reviews that noted leaking bar oil but it wasn't all that many so I figured I'd take a chance.
But it didn't work.
It leaks bar oil really badly, more than I've ever seen anything leak oil before.
absolutely if I had known this was going to be the case then I would not have bought it.
The attached photo is the saw sitting on a oil drip pan, I can not leave the saw on any surface. The amount may not look like a lot but it's from the cold saw just sitting and dripping. When it's actually running the amount is a great deal more, it goes all over the floor and will get onto whatever you are wearing.
So, if you can get one that doesn't leak then it's going to be great, the issue as far as I can see however if you have no way of knowing in advance.
I would recommend you consider other saws under the circumstances.
Unfortunately, the downside is it leaks bar oil like a sieve.
I did read a few reviews that noted leaking bar oil but it wasn't all that many so I figured I'd take a chance.
But it didn't work.
It leaks bar oil really badly, more than I've ever seen anything leak oil before.
absolutely if I had known this was going to be the case then I would not have bought it.
The attached photo is the saw sitting on a oil drip pan, I can not leave the saw on any surface. The amount may not look like a lot but it's from the cold saw just sitting and dripping. When it's actually running the amount is a great deal more, it goes all over the floor and will get onto whatever you are wearing.
So, if you can get one that doesn't leak then it's going to be great, the issue as far as I can see however if you have no way of knowing in advance.
I would recommend you consider other saws under the circumstances.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, April 11, 2024
Hello Valued Customer,
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue you are experiencing so we can provide you with a solution. Please check out our self-help options on our website at https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 7 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Cannot get parts for it
on August 17, 2024
Posted by: bobd56
from Nashua, NH
Gender:Male
I did like the chainsaw until the big wheel gear failed. Have been trying for months to get part 50027037 and a pair of bearing to repair it but never in stock. I guess Worx wants you to throw it away if it breaks. The product has NO SUPPORT or PARTS!
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 19, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The part number for the big wheel has changed, but we have some in stock and we would love to send you one! Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. The part number for the big wheel has changed, but we have some in stock and we would love to send you one! Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com