Customer reviews from worx.com
WORX - 8 Amp 14" Electric Chainsaw with Tool-Free Chain-Tensioning - Black
Average customer rating
4.2
(193 Reviews)
Rating breakdown 193 reviews
5 Stars
125
4 Stars
31
3 Stars
8
2 Stars
10
1 Star
19
83%of customers recommend this product.
(
154 out of
185)
Customer Reviews for WORX - 8 Amp 14" Electric Chainsaw with Tool-Free Chain-Tensioning - Black
Customer Rating
3
on October 29, 2019
Posted by: Alqueve
from Puerto rico
Gender:Male
[This review was collected as part of a promotion.] I used saw , worked very good but sproket gear was worn out and there is nobody has replacement it is discontinued had to throw away saw nobody had the sprocket gear
No, I would not recommend this to a friend.
Response from worx.comBy Jasmine D, customer experience , October 31, 2019
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This particular part we will actually have available. We would be happy to send an replacement sprocket to you. An email will be sent to you in regards to this as well. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
The Put-Together
on December 21, 2019
Posted by: KenMaster
Gender:Male
How/where do I apply the Oil to this chainsaw?
I would recommend this to a friend!
Response from worx.comBy Jasmine D, customer experience , January 16, 2020
Greetings from WORX! There will be a reservoir at the top of the chainsaw that you will fill with oil after removing the oil cap.
Written by a customer while visiting worx.com
Customer Rating
2
Not happy with this saw
on April 4, 2020
Posted by: Mc125
from Tx
Gender:Male
I bought the 14" 305 a few months ago. I have used it twice to trim limbs off trees around my house. The saw is powerful enough, but chain will not stay tight. The chain comes loose even with the smallest of cuts and if I cut a limb bigger than a few inches, I have come to expect the chain to completely free from the bar. It is very frustrating to have to re-tighten or re install the chain after every cut. After the chain came off the bar the second time when I was using the saw 4 days ago, I finished trimming the tree with a hand saw.
No, I would not recommend this to a friend.
Response from worx.comBy Jorge V., Customer Experience, April 7, 2020
Hey there! Thank you for posting your honest review. To fix the issue of the chain coming loose, make sure you lift the bar so that it lays parallel with the surface on which it is resting when you are installing it, and also make sure you tighten the chain as far as it will go, then turn the tightening knob to loosen it just a little bit so that the chain won't lock up. These steps will help to fix this error.
Thank you for choosing WORX!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Good for light duty work very light
on August 7, 2020
Posted by: SK14604
from Florida
Gender:Male
[This review was collected as part of a promotion.] Bought a few weeks ago and does well for the trees that I have to trim . Don’t have to store gas just plug and have fun
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, January 15, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
5
GREAT SAW , VERY IMPRESSED WITH IT AAAA++++
on March 11, 2021
Posted by: TOM JO
from SPRINGFIELD, MASS
Gender:Male
GREAT DEAL , WORX FANTASTIC, DOES A SUPER JOB WITH SOME OF THE TREE LIMBS I DID TAKE DOWN, NO HESITATION, DID NOT LET ME DOWN, I USE MANY OF YOUR PRODUCTS !!!
I would recommend this to a friend!
Response from worx.comBy Brianna H, Customer Experience, March 16, 2021
Thank you for taking the time to share your experience and review! We are excited to hear you are enjoying the Chainsaw! Thank you for choosing WORX. You are greatly appreciated!
Written by a customer while visiting worx.com
Customer Rating
2
The chain wants to ride the washer
on March 22, 2021
Posted by: TomMo
Gender:Male
When it works, it works great.
What happens, tho, is that when the saw comes under load, the chain wants to ride the washer above the drive teeth of the motor.
When it does this, I take off the cover, pull the chain off the washer, and re situate it onto the drive teeth. Tighten it up, put the cover on. Start it, and the chain will usually spin OK. However, when load gets put onto the saw, the chain appears to ride up the drive teeth, and wedges itself around the washer. The washer appears to be there to keep the chain on the drive teeth, but there is a noticeable gap between the drive teeth and the washer, and the chain gets itself stuck in that gap.
How can I stop the chain from riding up like this and getting caught?
No, I would not recommend this to a friend.
Response from worx.comBy Brianna H, Customer Experience, March 24, 2021
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please contact our Solution Center Team at 866-354-9679 Monday through Friday from 9 am until 6 pm EST and on Saturday from 9 am until 3 pm EST. We'd be more than happy to assist you. Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
3
Oil leaking after assambly
on August 5, 2021
Posted by: Jamby
from San Jose, CA
Gender:Male
After I assemble the saw I purred chain saw oil and after an hour all oil was leaked and the tank was empty!! Am I doing something wrong
I would recommend this to a friend!
Response from worx.comBy Heaven Johnson , Customer Experience , August 6, 2021
Hello, we appreciate you for bringing this to our attention. With a saw designed to self-lubricate during operation, a little oil leakage is normal. To help minimize and prevent leakage, we recommend the following:
-Use only enough oil for the task at hand.
-Remove the oil cap and immediately replace it after operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing it.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
If you are still experiencing any complications or have any further questions please contact us at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
-Use only enough oil for the task at hand.
-Remove the oil cap and immediately replace it after operation to vent the oil tank. This relieves any accumulated pressure during the oiling process.
-Allow the saw to cool down before storing it.
-Wipe down the saw sprocket area.
-Remove oil from saw before storage.
-Store the saw horizontally when not in use.
If you are still experiencing any complications or have any further questions please contact us at 866-354-9679 Monday through Friday from 9 am until 6 pm EST. We'd be more than happy to assist you.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
5
Great saw
on April 12, 2022
Posted by: Ben Israel
from 76 Breezy acres Lane
Gender:Male
[This review was collected as part of a promotion.] I can be through cutting before others can get gas ones started. I am not wore out from pulling a rope. I love it.
I would recommend this to a friend!
Written by a customer while visiting worx.com