Customer reviews from worx.com
WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Average customer rating
4.2
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
45
4 Stars
6
3 Stars
5
2 Stars
3
1 Star
6
83%of customers recommend this product.
(
45 out of
54)
Customer Reviews for WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
You cant beat the price
Written by a customer while visiting worx.com
Posted by: Anonymous
Verified Purchase:Yes
It runs fine but is too heavy. The first one we bought lasted around 5 years and the engine just quit. But it was lighter than the new one and we got free line with it. No free line with the new one.
Response from worx.comBy Worx Customer Service, July 1, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Worx has 30-day money back guarantee so even if the tool is used we will take it back for a full refund aside from any shipping charges. If you would like to provide us with additional feedback regarding your tool or if you would like help starting the return, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Worx has 30-day money back guarantee so even if the tool is used we will take it back for a full refund aside from any shipping charges. If you would like to provide us with additional feedback regarding your tool or if you would like help starting the return, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
1
This tool sucks, you deliver it with no battery,ch
on July 5, 2025
Posted by: BART Kessler
from Florida
Gender:Male
This tool suck, you deliver it with no battery,charger or string. How am I supposed to use it.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 8, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with the correct accessories. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with the correct accessories. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: TWood
from Detroit, MI
Gender:Male
Verified Purchase:Yes
The best trimmer on the market
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Luckyboy
Verified Purchase:Yes
Worxs great!
Works well.
Works well.
Written by a customer while visiting worx.com
Posted by: Happy trimmer70
from Pensacola Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] This trimmer is light weight, easy to handle and works really well
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
3
Has power but not secure
on August 29, 2025
Posted by: Aj80
It has more power than a previous model I had. It is also a little heavier. Unfortunately the lock that keeps it secure doesn’t stay secure while using it. Also where the orange adjuster is it has split and not able to adjust as I was able to
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, September 3, 2025
Hello There! Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool is covered by a 5-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at Worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you. Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: rjscale
from Cleveland, OH
Gender:Male
Verified Purchase:Yes
This was my second Worx edger/trimmer. The Nitro definately has more power and the dual strings cut the time it takes to edge my driveway, walks and beds.
I would recommend this to a friend!
Written by a customer while visiting worx.com