Customer reviews from worx.com
WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Average customer rating
4.3
(68 Reviews)
Rating breakdown 68 reviews
5 Stars
48
4 Stars
6
3 Stars
5
2 Stars
3
1 Star
6
82%of customers recommend this product.
(
47 out of
57)
Customer Reviews for WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Posted by: woodsytype
from Wildcat, WY
Gender:Female
Verified Purchase:Yes
I purchased this as a step up from the original WORX. This one has a brushless motor and two trim lines, so I find it a bit more effective, but I still use my original WORX, too, and its still going after about 4 years with no issues!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Daniel Ruf
Verified Purchase:Yes
Battery doesn’t last long compared to my old on which finally died
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, June 26, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can troubleshoot with you and provide you with a new battery. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can troubleshoot with you and provide you with a new battery. Please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Farmer Frank AZ
from Tucson az
Gender:Male
Verified Purchase:Yes
Great product. Easy Assyria and runs like champ
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Anonymous
from Michigan
Verified Purchase:Yes
You cant beat the price
Written by a customer while visiting worx.com
Posted by: Anonymous
Verified Purchase:Yes
It runs fine but is too heavy. The first one we bought lasted around 5 years and the engine just quit. But it was lighter than the new one and we got free line with it. No free line with the new one.
Response from worx.comBy Worx Customer Service, July 1, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Worx has 30-day money back guarantee so even if the tool is used we will take it back for a full refund aside from any shipping charges. If you would like to provide us with additional feedback regarding your tool or if you would like help starting the return, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Worx has 30-day money back guarantee so even if the tool is used we will take it back for a full refund aside from any shipping charges. If you would like to provide us with additional feedback regarding your tool or if you would like help starting the return, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Customer Rating
1
This tool sucks, you deliver it with no battery,ch
on July 5, 2025
Posted by: BART Kessler
from Florida
Gender:Male
This tool suck, you deliver it with no battery,charger or string. How am I supposed to use it.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 8, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with the correct accessories. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with the correct accessories. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: TWood
from Detroit, MI
Gender:Male
Verified Purchase:Yes
The best trimmer on the market
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Luckyboy
Verified Purchase:Yes
Worxs great!
Works well.
Works well.
Written by a customer while visiting worx.com