Customer reviews from worx.com
WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Average customer rating
4.3
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
36
4 Stars
6
3 Stars
4
2 Stars
3
1 Star
4
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Customer Rating
3
I like it, but there's a big issue
on June 29, 2023
Posted by: Dr Mark
from Texas
Gender:Male
The trimmer is nice, lightweight, and effective. The 4 amp battery gives plenty of juice.
My big problem is that they don't have replacement spools available. It seems like every other trimmer they have has spools available. When I contacted Worx on their chat thing, the only answer is none of the other spools will fit.
My big problem is that they don't have replacement spools available. It seems like every other trimmer they have has spools available. When I contacted Worx on their chat thing, the only answer is none of the other spools will fit.
I would think they would have planned ahead to make sure spools would also be available. So now I have a very nice trimmer without line available.
No, I would not recommend this to a friend.
Response from worx.comBy Shelby Luckey, Customer Experience, June 29, 2023
Hello Valued Customer. Thank you for taking the time to share your experience and review with us. You can order the spool size for the Nitro 20V Brushless 13" Cordless String Trimmer (WG173) directly with Worx by contacting the Solution Center Team, Monday-Friday 9am-6pm EST. The item number for the spool size is 50022833.
Written by a customer while visiting worx.com
Customer Rating
5
An edging and trimming beast
on August 22, 2023
Posted by: DonEz
from Ames, IA
Gender:Male
[This review was collected as part of a promotion.] This is the first battery-powered trimmer I have used that feels like it has comparable power to a gas trimmer. It really goes to town on weeds and has the power to be an effective edger too. It was easily cutting 3 inches of built-up weeds and dirt to expose the edge of the sidewalk with no problem and laser straight. Has a great amount of runtime too. I did find that the line advance on command was a little finicky, but I have never used a line trimmer that didn't have its quirks with feeding out the line. It's easy to handle and adjust to your body size and the task you are doing. It feels sturdy and well-balanced.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
trimmer is light and easy to use...but
on October 5, 2024
Posted by: Stanpaw
from Virgina
[This review was collected as part of a promotion.] the handle assembly locking mechanism broke within two months as well as the locking mechanism to turn the trimmer head, I do like that you can change the angle of the trimming head
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, October 8, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer carries a 5-year manufacturer's warranty and it covers missing and malfunctioning parts. Please email us at socialmedia@positecgroup.com to advise us of what has happened and we will be happy to help!
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This trimmer carries a 5-year manufacturer's warranty and it covers missing and malfunctioning parts. Please email us at socialmedia@positecgroup.com to advise us of what has happened and we will be happy to help!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Wow best yet
on November 11, 2024
Posted by: Kboone
from Oakdale, CA
Gender:Male
I bought the 13” Nitro 20V and wow, it is the best yet. I have the single string one and it’s good but this one is the best. Power control wonderful. I would recommend buy only this one if you are edging. It’s fast, powerful. Only issue was the battery lasting. I have a very large area to edge both front and back and the battery only lasted 1 hr.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Pat McGinley
from Philadelphia PA
Gender:Male
Verified Purchase:Yes
Bought this for my husband, he loves it. Said very easy to use. He's very happy with it. BUT the spools do not last very long & the cost makes it less affordable
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great features
on August 12, 2023
Posted by: Rebob02
from Worthington indiana
Gender:Male
It's a hard thing to do a review. I love all my works tools. The string trimmer is by far the best I've ever owned. I choose it over my gas trimmer every time. It is so much easier and lighter to carry. I never have a problem with the string sticking together it always feeds out with ease. The batteries hold up for a tremendous amount of time. I keep four batteries charged at all times. It is so easy to change a battery or the line that you waste no time getting the job done. I wish I had a video for you but I don't have a camera to set up. Keep making the most wonderful yard and power tools out there. LOVE, LOVE, LOVE MY WORKS!!!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Awesome trimmer
on September 21, 2023
Posted by: Mingo14
from Bolingbrook , IL
Gender:Male
It’s a bit heavy, but works very well. Best trimmer I ever purchased.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great trimmer
on September 25, 2023
Posted by: Willowb
from Morganton, NC
Gender:Female
This item is lightweight, battery powered and easy to use with automatic line release.
I would recommend this to a friend!
Written by a customer while visiting worx.com