Customer reviews from worx.com
WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Average customer rating
4.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
53
4 Stars
7
3 Stars
5
2 Stars
3
1 Star
7
84%of customers recommend this product.
(
52 out of
62)
Customer Reviews for WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Posted by: Queen Velecia
from Florissant MO
Gender:Female
Verified Purchase:Yes
The Nitro brushless trimmer doesn't cut as sharpe as I like it to. It seems awkward to me. Other than that it may work for other people.
Response from worx.comBy Worx Customer Service, June 3, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you would like to provide us with additional feedback regarding your tool, please feel free to email us at worx-reviews@positecgroup.com and we’ll be glad to assist you.
Thank you for choosing Worx tools!
Written by a customer while visiting worx.com
Posted by: Ben 354
Verified Purchase:Yes
It's a great product that has made my job a lot easier to do because I can trim places my lawnmower can't get to. I can switch it up to be an edger and do along the sidewalks with the wheels on and I get nice straight lines. People ask me who does my yardwork because it looks like a professional did it and I tell them that I did it with WORK tool's.
Written by a customer while visiting worx.com
Posted by: Handy Tok Girl
from Tokeland WA
Gender:Female
Verified Purchase:Yes
Directions are not very clear. Wish the directions and pictures of what to do were on the same page. I kept on reading then having to flip back to the paghes with the diagrams.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: LINDA11
from FL
Gender:Female
Verified Purchase:Yes
the battery that came with the trimmer will not lock into place had to use old battery
Response from worx.comBy Worx Customer Service, May 27, 2025
Hello Linda!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool and battery are covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool and battery are covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Excellent / highly recommended
on May 15, 2025
Posted by: i already bough for Linda
from Miami and Fort Myers
Gender:Female
I am the best edger and small area trimmer in my neighborhood. This equipment is powerful-sharp and works with precision to edge my yard, tidy area around trees and other small areas before my regular lawn guy comes to mow the whole yard. I Love it ..reminds me of a sewing machine. I have bought additional ones for friends who also love it.
clean
clean
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: layback
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] new trimmer is real nice . Used it today for the first time. Has alot more power than my old Worx trimmer. Be nice to have gotten another spool of string in with purchasing this trimmer
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: 3D MeMaw
from Midwest
Gender:Female
Verified Purchase:Yes
I have only used it one time at this point. Trimmer works well even in taller grass situations and is balanced to hold. The edger feature works great. Haven’t gotten the line feed button on the handle to work yet…. The larger battery size over the prior model makes this a little heavier but not too bad. Overall good experience so far.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Pat McGinley
from Philadelphia PA
Gender:Male
Verified Purchase:Yes
Bought this for my husband, he loves it. Said very easy to use. He's very happy with it. BUT the spools do not last very long & the cost makes it less affordable
I would recommend this to a friend!
Written by a customer while visiting worx.com