Customer reviews from worx.com
WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Average customer rating
4.2
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
45
4 Stars
6
3 Stars
5
2 Stars
3
1 Star
6
83%of customers recommend this product.
(
45 out of
54)
Customer Reviews for WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Posted by: LINDA11
from FL
Gender:Female
Verified Purchase:Yes
the battery that came with the trimmer will not lock into place had to use old battery
Response from worx.comBy Worx Customer Service, May 27, 2025
Hello Linda!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool and battery are covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This tool and battery are covered by a 3-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Ben 354
Verified Purchase:Yes
It's a great product that has made my job a lot easier to do because I can trim places my lawnmower can't get to. I can switch it up to be an edger and do along the sidewalks with the wheels on and I get nice straight lines. People ask me who does my yardwork because it looks like a professional did it and I tell them that I did it with WORK tool's.
Written by a customer while visiting worx.com
Posted by: Cally
from Sacramento, CA
Gender:Male
Verified Purchase:Yes
Nitro Brushless 13" Cordless Trimmer is my 3rd Worx trimmer and I think it is the BEST to date!
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Horrible! Do Not Buy
on July 16, 2025
Posted by: grumpier
from Maize Kansas
Gender:Male
This was my fourth worx weed eater/edger that I have purchased in the last 10 years. Always had good luck with them which is obviously why I keep purchasing them but this product is a mess. This product comes with a double line feed which is the problem, the feeder line gets tangled up every time you use the line feed. I would have to stop, untangle, rewrap. No one should have to do that and waste their time, I am returning the product and buying one with a single feed
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, July 22, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you have not returned the trimmer, we'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. If you have not returned the trimmer, we'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Nitro weedeater is a great value & good yard tool.
on July 24, 2025
Posted by: Deb0207
Verified Purchase:Yes
I have several Worx products. I’m 68 and a widow. I’m thankful my husband bought Worx because it makes taking care of my yard so much easier. My old Worx weed eater has to be at least 15 yrs old. Still works but the wheels fell off & so I bought a new Nitro weed eater. It’s powerful with the dual string. And edging the sidewalks & driveway makes a perfect edge.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Tralynn
from MI
Gender:Female
Verified Purchase:Yes
As a 5’3 ft woman I love that these tools are lightweight and customizable. This is my second trimmer and it’s so much better. Double line makes trimming faster snd easier. The edging works great.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: ayden
from Anson Texas
Gender:Male
Verified Purchase:Yes
Best yet. Have owned two others.
Written by a customer while visiting worx.com
Customer Rating
5
on October 2, 2023
Posted by: DUKE MAN
Gender:Male
IT edge done a great job. Trimmer also done a great job.Easy to use.
I would recommend this to a friend!
Written by a customer while visiting worx.com