Customer reviews from worx.com
WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Average customer rating
4.5
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
20
4 Stars
2
3 Stars
2
2 Stars
2
1 Star
0
88%of customers recommend this product.
(
23 out of
26)
Customer Reviews for WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Customer Rating
4
on July 24, 2024
Posted by: Mike Appis
from Caledonia New York
Gender:Male
This weed Wacker works well for me but it sounds like it's about to die. Is it the bearings or what
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
New and improved trimmer
on January 17, 2025
Posted by: givemeabreakalready
from FL
Gender:Female
Your "new and improved" cordless 13" string trimmer is hard to adjust, complicated to change to edger, has too many knobs to adjust, uses string 3 times faster than your old discontinued model.. I loved your old model, so when it died, I automatically ordered a new one from you. I am completely dissatisfied. The auto feed on the handle for the string doesn't work. I have to stop repeatedly to hand feed the string. I have an acre of yard to trim. Very inconvenient. I had a hard time getting the right string for replacement. I wish you had left a perfectly good product alone or at the least given the option to order it or the new one. I will never order another
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, January 17, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with proper troubleshooting. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com