Customer reviews from worx.com
WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Average customer rating
4.3
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
36
4 Stars
6
3 Stars
4
2 Stars
3
1 Star
4
84%of customers recommend this product.
(
37 out of
44)
Customer Reviews for WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Customer Rating
3
String breaking
on July 31, 2024
Posted by: MKStamm
from Ithaca, MI
[This review was collected as part of a promotion.] Idk what's going on but my string constantly breaks off. Bummer.
I would recommend this to a friend!
Response from worx.comBy Worx Customer Service, August 1, 2024
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can provide you with a solution. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Anonymous
Verified Purchase:Yes
Recently, I purchased WG173, String Trimmer. I've had far too much trouble with the product from the initial issue. The most troublesome task was trying to work with the "Automatic line feed system. Most of the time it will not respond. When the string disappears, one has to remove the cap on the trimmer spool. Trying to negotiate the strings in the proper order so they don't overlap is a real nightmare. I've spent hours trying to make the system work - - to no avail. I am a mechanical engineer and in all my day, I've never seen a product so miss engineered. Start redesigning your product with just one trimmer spool system. Expect a product return!
Response from worx.comBy Worx Customer Service, July 9, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you Please email us at Worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you Please email us at Worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Customer Rating
5
Lots of power
on June 12, 2023
Posted by: JayGeeR
from NE
Gender:Male
This is a much better trimmer than the one I bought years ago. Its powerful and easy to maneuver. The charge lasts much longer than the earlier models and it has 2 strings rather than just one.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
I Upgraded My Weed-eater/Edger
on June 28, 2023
Posted by: Lash
from Okc, Ok
Gender:Male
I’ve had the single string for several years. Decided to upgrade to the 13” duel string. Best thing ever. Very strong motor and the string never breaks. Gave my old one to my brother and he loves that one. Would highly recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Works Great, Easy To Use
on June 30, 2023
Posted by: wkb73hd
from Watertown, SD
Gender:Female
It was easy to assemble. Charged the battery and it took right off. It's lightweight but gets the job done just right.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Trimmer
on July 3, 2023
Posted by: Carol51
from South Hero VT
Gender:Female
Love it! Works great. Light enough for an old gal like me.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
More Power Than I Even Expected from the Nitro 20V
on July 3, 2023
Posted by: Brian4752
from San Antonio, TX
Gender:Male
[This review was collected as part of a promotion.] I am quite pleased with my new Nitro 20V Brushless 13" String Trimmer! It has a lot more power than I was expecting. It is a breeze to put into action. Just pop open the box, charge the battery, add the grass/safety shield, extend to desired height, and pull the trigger. Can easily recommend this trimmer over my old 40V Black & Decker model.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great Product
on July 15, 2023
Posted by: webmom
from Annapolis, MD
Gender:Female
[This review was collected as part of a promotion.] I was sent a Nitro 20V Brushless 13" Cordless String Trimmer to try. It was very easy to use, was the perfect size and trimmed beautifully. I liked that it was cordless which helped me get into all the small spaces around my yard.
I would recommend this to a friend!
Written by a customer while visiting worx.com