Customer reviews from worx.com
WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Average customer rating
4.3
(75 Reviews)
Rating breakdown 75 reviews
5 Stars
53
4 Stars
7
3 Stars
5
2 Stars
3
1 Star
7
84%of customers recommend this product.
(
52 out of
62)
Customer Reviews for WORX - Nitro 20V 13'' Cordless Straight Shaft Grass Trimmer (1 x 4.0 Ah Battery & 1 x Charger) - Black
Customer Rating
1
on August 21, 2025
Posted by: donthaveone75
from Lancaster PA
Gender:Male
WE have purchased a few worx lawn tools and until now have been very satisfied, however, the trimmer we purchased last year has been nothing but a headache. We purchased the 20V Nitro brushless trimmer and have had nothing but trouble with refilling the string line. We have watched the video's and the string just keeps wrapping around itself. We are at the point of just throwing it out. so frustrating would never recommend this trimmer. Hope you come up with a better trimmer in the future.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, August 21, 2025
Hello There!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for sharing your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. We'd like to learn more about the specific issue that you are experiencing so that we can properly troubleshoot with you. Please email us at worx@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Kee98
from Georgia
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love it! I have been using Worx tools for over 6 years but this purchase has been the best so far. The Nitro trimmer is easy to use and powerful, it has cut down my trimming time tremendously.
Written by a customer while visiting worx.com
Posted by: ayden
from Anson Texas
Gender:Male
Verified Purchase:Yes
Best yet. Have owned two others.
Written by a customer while visiting worx.com
Posted by: Tralynn
from MI
Gender:Female
Verified Purchase:Yes
As a 5’3 ft woman I love that these tools are lightweight and customizable. This is my second trimmer and it’s so much better. Double line makes trimming faster snd easier. The edging works great.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Posted by: Happy trimmer70
from Pensacola Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] This trimmer is light weight, easy to handle and works really well
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
1
Regret this purchase
on August 2, 2025
Posted by: KathiJC
from New Jersey
Gender:Female
I wish I'd never purchased this trimmer. It is very difficult to use on all counts. After 15 minutes of use my hands are killing me since you have to hold the power button to keep it on. I've tried every possible angle to hold it and none are comfortable. And you have to have Schwarzenegger hands to switch it around from trimmer to edger. I absolutely hate this thing.
No, I would not recommend this to a friend.
Response from worx.comBy WORX Customer Service, August 4, 2025
Thank you for sharing your experience, and I’m really sorry to hear the trimmer has been difficult to use. That kind of discomfort is definitely not what we want for our customers, and your feedback is important—it helps us understand where improvements are needed. In the meantime, please know that we offer a 30-day money-back guarantee, so if the product isn’t the right fit for you, you do have the option to return it. We’d also love the chance to troubleshoot with you—please reach out to us at worx@positecgroup.com so we can help with your specific issue.
Thank you for choosing Worx!
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: Luckyboy
Verified Purchase:Yes
Worxs great!
Works well.
Works well.
Written by a customer while visiting worx.com
Customer Rating
5
Nitro weedeater is a great value & good yard tool.
on July 24, 2025
Posted by: Deb0207
Verified Purchase:Yes
I have several Worx products. I’m 68 and a widow. I’m thankful my husband bought Worx because it makes taking care of my yard so much easier. My old Worx weed eater has to be at least 15 yrs old. Still works but the wheels fell off & so I bought a new Nitro weed eater. It’s powerful with the dual string. And edging the sidewalks & driveway makes a perfect edge.
I would recommend this to a friend!
Written by a customer while visiting worx.com