Customer reviews from worx.com
WORX - Nitro 40V Cordless Self-Propelled Lawn Mower (2 x 5.0 Ah Batteries and 1 x Charger) - Black
Average customer rating
4.2
(221 Reviews)
Rating breakdown 221 reviews
5 Stars
140
4 Stars
32
3 Stars
20
2 Stars
19
1 Star
10
80%of customers recommend this product.
(
169 out of
210)
Customer Reviews for WORX - Nitro 40V Cordless Self-Propelled Lawn Mower (2 x 5.0 Ah Batteries and 1 x Charger) - Black
Customer Rating
2
Short battery time
on April 19, 2024
Posted by: GoBucky
from Kenosha, WI
Gender:Male
I'm disappointed to type this because I love my Worx trimmer and leaf blower. I have a smaller yard, about 1/3 of an acre. I bought the mower last September, and didn't used it from November-late March. In some cases, I can get through 3/4 of the yard before the batteries die. Recently, I can get through about half of the yard. It's very frustrating having to mow this smallish yard separate times because the batteries don't last. When they run out of juice, they're too hot to charge right away. I don't know if my batteries are bad, or if they just don't last long. The mower itself does cut very nicely and always starts.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 22, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, lawn size, and how fast you are cutting. For added runtime, we recommend purchasing an additional pair of high-capacity batteries. If you are concerned that your batteries are not fulfilling the normal run time please reach out to us via chat on our website using the self help tool in the bottom right hand corner for trouble shooting. Our chat agents are available Monday-Friday 9am-7pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, lawn size, and how fast you are cutting. For added runtime, we recommend purchasing an additional pair of high-capacity batteries. If you are concerned that your batteries are not fulfilling the normal run time please reach out to us via chat on our website using the self help tool in the bottom right hand corner for trouble shooting. Our chat agents are available Monday-Friday 9am-7pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Price with Batteries not worth it
on April 21, 2024
Posted by: lauri7777
I bought this mower thinking I would get more capabilities and battery life, but the batteries don't even compare to my old Worx mower. Now I can't even finish my front and back yard. Forget about using the self-propel option, which uses even more battery. I have to pick two separate days to mow my lawn which is not convenient considering I care for my dad at his house 5 days of the week.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 22, 2024
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. For added runtime, we recommend purchasing an additional pair of high-capacity batteries, such as the 4.0Ah, 6.0Ah, or 8.0Ah batteries.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. For added runtime, we recommend purchasing an additional pair of high-capacity batteries, such as the 4.0Ah, 6.0Ah, or 8.0Ah batteries.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Cheap, literally fell apart over 2 years
on April 27, 2024
Posted by: JWestjwest
from Chicago
Gender:Male
I was immediately surprised how cheap the materials were. But I assumed it was the price point. However I was frustrated by the lack of power and the fact it won't allow me to lower the blade and cut the grass as short as I like.
But the real problem began about 6 months after i bought it, the plastic switch that allows you to fold and store the mower just broke. I didn't want to deal with returns or repairs so I dealt with it. Not long after, the self propell mechanism stopped working. It just makes a rubbing noise like gears are stripped. This year I pulled the mower out for the first time and the handle completely broke off. That caused lever to over extend and the plastic parts in the controls broke.
Judging from the cheap materials used in this product I would absolutely avoid it.
But the real problem began about 6 months after i bought it, the plastic switch that allows you to fold and store the mower just broke. I didn't want to deal with returns or repairs so I dealt with it. Not long after, the self propell mechanism stopped working. It just makes a rubbing noise like gears are stripped. This year I pulled the mower out for the first time and the handle completely broke off. That caused lever to over extend and the plastic parts in the controls broke.
Judging from the cheap materials used in this product I would absolutely avoid it.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 29, 2024
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This WORX lawn mower is covered by a five-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This WORX lawn mower is covered by a five-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Starts easy.
on May 21, 2024
Posted by: Unhappy user still
from Illinois
Gender:Female
I hate this mower. Lucky to get 20 minutes mowing time from batteries. Used to take 45 min with gas mower, now takes at least two days for charging.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, May 22, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. If you are worried the batteries are not working up to par please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. If you are worried the batteries are not working up to par please email us at socialmedia@positecgroup.com to advise us of your specific issue and we'd be more than happy to help you.
Thank you for choosing Worx!
Written by a customer while visiting worx.com
Posted by: DuckJD
from Alabama
Gender:Male
Verified Purchase:Yes
The lawn mower is a real gem. It does everything a mower should do and then some. Perfect tool for our yard. My only issue is that some of the operating instructions aren't as clear as they need to be for us seniors. Engaging the self-propelled and dis-engaging it when you need to change direction isn't spelled out too clearly, took a little use to get the hang of it. But when I did it was lots of fun cutting the grass.
I would recommend this to a friend!
Written by a customer while visiting worx.com