Customer reviews from worx.com
WORX - Nitro 40V Cordless Self-Propelled Lawn Mower (2 x 5.0 Ah Batteries and 1 x Charger) - Black
Average customer rating
4.1
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
99
4 Stars
30
3 Stars
15
2 Stars
15
1 Star
12
78%of customers recommend this product.
(
126 out of
161)
Customer Reviews for WORX - Nitro 40V Cordless Self-Propelled Lawn Mower (2 x 5.0 Ah Batteries and 1 x Charger) - Black
Customer Rating
2
Average quality
on August 12, 2023
Posted by: Unhappy Mower
from Nova Scotia
Gender:Female
purchased Sept 9 2022 not used till summer of 2023 only a handful of times.adjustable handle mechanism broke today and can no longer adjust the handle height. Dual watt 40V battery do not last as long as mentioned in the manual. Cut ok but the dual battery's only cuts 1/4 of the lawn and take an overnight charge to power up again.
No, I would not recommend this to a friend.
Response from worx.comBy Shelby Luckey, Customer Experience, August 15, 2023
Hello Valued Customer. Thank you for taking the time to share your experience and review with us. It is unfortunate to learn that the WG753 did not meet your expectations. We appreciate your feedback as this will help us to improve with our products. -Shelby L.
Written by a customer while visiting worx.com
Customer Rating
5
A pleasure to mow my grass!
on August 24, 2023
Posted by: duff1
from Montreal, QC
Gender:Male
Very easy to use, light and self-propeled. Enough power to mow all my yard without recharging. The plastic latch to fold the handle is fragile and can be broken easily.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Simply Love It
on August 27, 2023
Posted by: Mr Dave
from Highland, IN
Gender:Male
[This review was collected as part of a promotion.] Of all the Worx products I own, this just might be my favorite. No more gas, oil, filters, spark plugs, winterizing - What's not to love. It has more than enough battery life to cut the front and back lawns.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Nitro 40V Self-Propelled Lawn Mower
on September 5, 2023
Posted by: J QC
from Illinois
Gender:Male
[This review was collected as part of a promotion.] The mower works well. I upgraded the battery and can now cut the lawn twice on one charge. I would suggest upgrading the battery to an 8 amp when there is a sale. I have two other Worx Mowers and purchased this one which has more features including an LED light to see when the Sun goes down. All have been excellent. The battery sizes have gotten smaller with the new models.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
5
Great product at an attractive price
on September 24, 2023
Posted by: djforgolf
from wilmington, de
Gender:Male
Easy to unpack and get working.
I would recommend this to a friend!
Written by a customer while visiting worx.com
Customer Rating
2
Short battery time
on April 19, 2024
Posted by: GoBucky
from Kenosha, WI
Gender:Male
I'm disappointed to type this because I love my Worx trimmer and leaf blower. I have a smaller yard, about 1/3 of an acre. I bought the mower last September, and didn't used it from November-late March. In some cases, I can get through 3/4 of the yard before the batteries die. Recently, I can get through about half of the yard. It's very frustrating having to mow this smallish yard separate times because the batteries don't last. When they run out of juice, they're too hot to charge right away. I don't know if my batteries are bad, or if they just don't last long. The mower itself does cut very nicely and always starts.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 22, 2024
Hello Valued Customer,
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, lawn size, and how fast you are cutting. For added runtime, we recommend purchasing an additional pair of high-capacity batteries. If you are concerned that your batteries are not fulfilling the normal run time please reach out to us via chat on our website using the self help tool in the bottom right hand corner for trouble shooting. Our chat agents are available Monday-Friday 9am-7pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, lawn size, and how fast you are cutting. For added runtime, we recommend purchasing an additional pair of high-capacity batteries. If you are concerned that your batteries are not fulfilling the normal run time please reach out to us via chat on our website using the self help tool in the bottom right hand corner for trouble shooting. Our chat agents are available Monday-Friday 9am-7pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
2
Price with Batteries not worth it
on April 21, 2024
Posted by: lauri7777
I bought this mower thinking I would get more capabilities and battery life, but the batteries don't even compare to my old Worx mower. Now I can't even finish my front and back yard. Forget about using the self-propel option, which uses even more battery. I have to pick two separate days to mow my lawn which is not convenient considering I care for my dad at his house 5 days of the week.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 22, 2024
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. For added runtime, we recommend purchasing an additional pair of high-capacity batteries, such as the 4.0Ah, 6.0Ah, or 8.0Ah batteries.
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. Runtimes can vary depending on a number of factors, including but not limited to grass texture and consistency, cutting height, and lawn size. For added runtime, we recommend purchasing an additional pair of high-capacity batteries, such as the 4.0Ah, 6.0Ah, or 8.0Ah batteries.
Thank you for choosing WORX!
Written by a customer while visiting worx.com
Customer Rating
1
Cheap, literally fell apart over 2 years
on April 27, 2024
Posted by: JWestjwest
from Chicago
Gender:Male
I was immediately surprised how cheap the materials were. But I assumed it was the price point. However I was frustrated by the lack of power and the fact it won't allow me to lower the blade and cut the grass as short as I like.
But the real problem began about 6 months after i bought it, the plastic switch that allows you to fold and store the mower just broke. I didn't want to deal with returns or repairs so I dealt with it. Not long after, the self propell mechanism stopped working. It just makes a rubbing noise like gears are stripped. This year I pulled the mower out for the first time and the handle completely broke off. That caused lever to over extend and the plastic parts in the controls broke.
Judging from the cheap materials used in this product I would absolutely avoid it.
But the real problem began about 6 months after i bought it, the plastic switch that allows you to fold and store the mower just broke. I didn't want to deal with returns or repairs so I dealt with it. Not long after, the self propell mechanism stopped working. It just makes a rubbing noise like gears are stripped. This year I pulled the mower out for the first time and the handle completely broke off. That caused lever to over extend and the plastic parts in the controls broke.
Judging from the cheap materials used in this product I would absolutely avoid it.
No, I would not recommend this to a friend.
Response from worx.comBy Worx Customer Service, April 29, 2024
Hello Valued Customer!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This WORX lawn mower is covered by a five-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Thank you for taking the time to share your experience and review! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve. This WORX lawn mower is covered by a five-year manufacturer’s warranty, and it covers missing and malfunctioning parts. Please check out our self-help option on our website for more information about warranty replacement claims https://www.worx.com/contact?openByDefault=true. If you are unable to find the answer to your questions, our chat team is available Monday through Friday from 9 am until 6 pm EST. It will be our pleasure to assist you!
Thank you for choosing WORX!
Written by a customer while visiting worx.com