Customer reviews from weber.com
Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Average customer rating
4.5
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
280
4 Stars
55
3 Stars
30
2 Stars
11
1 Star
11
91%of customers recommend this product.
(
282 out of
311)
Customer Reviews for Weber - GENESIS S-315 Natural Gas Grill - Stainless Steel
Customer Rating
2
Beware - They Are Getting Worse
on July 16, 2024
Posted by: Warden311581
Problems:
1) They are not the quality they were in the past. Some of the standard parts included with the purchase are not made in the U.S. Grill life nowhere near as long as it used to be.
2) The tank holder is no longer a scale to indicate the remaining propane in the tank.
1) They are not the quality they were in the past. Some of the standard parts included with the purchase are not made in the U.S. Grill life nowhere near as long as it used to be.
2) The tank holder is no longer a scale to indicate the remaining propane in the tank.
Prices are higher for lower quality and no tank scale now. The new norm of corporations now.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, July 24, 2024
Thank you for your feedback regarding the tank holder. Your satisfaction is very important to us. We do take this kind of feedback very serious and will be sure to share this with our team for consideration. If there is anything further we can help with please reach out direct. Thank you!
Written by a customer while visiting weber.com
Posted by: Ed Starr
Verified Purchase:Yes
Way too hard to put together! I don’t know that I am going to be able to assemble this
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, June 19, 2024
Thank you for your feedback. We design our grills to be straightforward for the average owner to assemble. That being said, every person has a unique ability and experience with assembly. We recommend assembling this grill with a partner. 3D, step-by-step guided assembly assistance via the BILT app is also offered, which can help tremendously! Our Weber Care team is also available to help with questions. We want to follow up with you to provide our support. Please look for an outreach from our team.
Written by a customer while visiting weber.com
Posted by: Anonymous
from Haliburton Ont
Expertise:Intermediate
Verified Purchase:Yes
I enjoyed a Weber Genesis for 12 years and have had to replace it. My son is reconditioning it. What I have noticed although after that length of time the unit on sale is the same price but the quality of all its component has been cheapened. I suspect that it will not last as long.
I would recommend this to a friend!
Response from weber.comBy Weber grills, August 25, 2024
Your feedback is very important to us. So sorry to hear you are not satisfied with the quality of your new grill. We are here to help answer any questions for you and will follow up with you soon. Please look for an outreach email from us soon.
Written by a customer while visiting weber.com
Posted by: Hank Holly
from Dallas, TX
Expertise:Intermediate
Verified Purchase:Yes
Worst gas grill I have ever owned (and I have actually owned a Weber grill before that I loved and lasted a long time)
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, August 25, 2024
Thank you for your feedback. Your satisfaction is very important to us. We want to know more about your experience and offer our assistance. Please look for an email outreach from us soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Anthony Kreiger
from Shippensburg Pa
Verified Purchase:Yes
Awesome grill. Wish it came with a fuel gage. Wish i would have replaced my old grill sooner.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Imss
Verified Purchase:Yes
Doesn't even include a cover. Works great so far.
Written by a customer while visiting weber.com
Customer Rating
1
Very disappointed with this grille
on June 22, 2024
Posted by: JGSELLS
from Oceanside, NY.
I’m very disappointed with this grill it will not get up to temperature. The slightest wind makes the temperature go down. We just purchased this grill to replace our Weber grill that we bought 10 years ago. Sorry to say I should’ve kept my old Weber grill.
No, I would not recommend this to a friend.
Response from weber.comBy Weber grills, June 24, 2024
Thank you for your feedback. We are really sorry to hear your Genesis S-315 grill is not getting hot. Our Care team is here to help get to the bottom of this and get you back to grilling. Please look for an outreach email from us soon. Thank you!
Written by a customer while visiting weber.com
Customer Rating
2
on July 7, 2024
Posted by: let down
from Illinois
Expertise:Intermediate
Bought grill 3 weeks ago. Had a Genesis stainless steel grill for 15 years and loved it. Never covered it. Outside of it looked like new when cleaned. It was a 3 burner just like the one I just bought. This one will be lucky to last 2 years. side and back panel does not come all the way to top. If there is no cover on it, it rains inside the stand for the grill. Grease pan fills up with water and over flows making a mess. If you are buying one recommend you get a cover. Doesn't heat up as fast as my old grill.
No, I would not recommend this to a friend.
Response from weber.comBy Consumer Care, Weber, July 9, 2024
We value your feedback. Thank you for being a longtime Weber fan and choosing another Weber Genesis grill. We apologize for any disappointment you experienced due to the recent updates.
We expect your new grill to last for many years to come, and we have you covered with a generous warranty.
We would like to offer our assistance and learn more about your experience. Please look for an email from our Specialist team. Thank you!
We expect your new grill to last for many years to come, and we have you covered with a generous warranty.
We would like to offer our assistance and learn more about your experience. Please look for an email from our Specialist team. Thank you!
Written by a customer while visiting weber.com